Customer Collaboration - Cisco Unified Contact Center Express 8.5(1) - Part 3

Version 2
               

     

    Vendor: Cisco

     

    Product Type: CUSTOMER COLLABORATION

     

    Product Line: CISCO UNIFIED CONTACT CENTER EXPRESS

     

    Model: Cisco Unified Contact Center Express 8.5(1) - Part 3

     

    End of Life Table

    End-of-Life Announcement DateEnd of Sale DateLast Shipment DateEnd of Software Maintenance DateEnd of HW Maintenance DateLast Date of Support
    February 24, 2014 August 25, 2014 November 23, 2014 August 25, 2015 N/A August 31, 2017

     

     

    End-of-Sale Product Part Number:  CCX-41-85-E-E-UPAK , CCX-41-85-E-P-UPAK , CCX-41-85-P-P-UPAK , CCX-41-85-S-E-UPAK , CCX-41-85-S-P-UPAK , CCX-41-85-S-S-UPAK , CCX-41-85EE-SUPAK , CCX-41-85EP-SUPAK , CCX-41-85PP-SUPAK , CCX-41-85SE-SUPAK , CCX-41-85SP-SUPAK , CCX-41-85SS-SUPAK , CCX-50-85-E-E-UPAK , CCX-50-85-E-P-UPAK , CCX-50-85-P-P-UPAK , CCX-50-85-S-E-UPAK , CCX-50-85-S-P-UPAK , CCX-50-85-S-S-UPAK , CCX-50-85EE-SUPAK , CCX-50-85EP-SUPAK , CCX-50-85PP-SUPAK , CCX-50-85SE-SUPAK , CCX-50-85SP-SUPAK , CCX-50-85SS-SUPAK , CCX-60-85-E-E-UPAK , CCX-60-85-E-P-UPAK , CCX-60-85-P-P-UPAK , CCX-60-85-S-E-UPAK , CCX-60-85-S-P-UPAK , CCX-60-85-S-S-UPAK , CCX-60-85EE-SUPAK , CCX-60-85EP-SUPAK , CCX-60-85PP-SUPAK , CCX-60-85SE-SUPAK , CCX-60-85SP-SUPAK , CCX-60-85SS-SUPAK , CCX-70-85-E-E-UPAK , CCX-70-85-E-P-UPAK , CCX-70-85-P-P-UPAK , CCX-70-85-S-E-UPAK , CCX-70-85-S-P-UPAK , CCX-70-85-S-S-UPAK , CCX-70-85EE-SUPAK , CCX-70-85EP-SUPAK , CCX-70-85PP-SUPAK , CCX-70-85SE-SUPAK , CCX-70-85SP-SUPAK , CCX-70-85SS-SUPAK , CCX-80-85-E-E-UPAK , CCX-80-85-E-P-UPAK , CCX-80-85-P-P-UPAK , CCX-80-85-S-E-UPAK , CCX-80-85-S-P-UPAK , CCX-80-85-S-S-UPAK , CCX-80-85EE-SUPAK , CCX-80-85EP-SUPAK , CCX-80-85PP-SUPAK , CCX-80-85SE-SUPAK , CCX-80-85SP-SUPAK , CCX-80-85SS-SUPAK , CCX-85-10-EHA-PAK , CCX-85-10-PHA-PAK , CCX-85-10E , CCX-85-10P , CCX-85-25E , CCX-85-25P , CCX-85-5E , CCX-85-90-E-E-UPAK , CCX-85-90-E-P-UPAK , CCX-85-90-P-P-UPAK , CCX-85-90-S-E-UPAK , CCX-85-90-S-P-UPAK , CCX-85-90-S-S-UPAK , CCX-85-90EE-SUPAK , CCX-85-90EP-SUPAK , CCX-85-90PP-SUPAK , CCX-85-90SE-SUPAK , CCX-85-90SP-SUPAK , CCX-85-90SS-SUPAK , CCX-85-CPW-PAK , CCX-85-E-P-UPAK , CCX-85-N-AP-LIC , CCX-85-N-AQM-LIC , CCX-85-N-CR-LIC , CCX-85-N-E-LIC , CCX-85-N-EHA-LIC , CCX-85-N-P-LIC , CCX-85-N-PHA-LIC , CCX-85-N-QM-LIC , CCX-85-N-S-LIC , CCX-85-N-WFM-LIC , CCX-85-NEW , CCX-85-NEW-LIC , CCX-85-NOBIVRLIC , CCX-85-P-PAK , CCX-85-S-E-UPAK , CCX-85-S-P-UPAK , CCX-85EP-SUPAK , CCX-85SE-SUPAK , CCX-85SP-SUPAK , CCX85-MPADD-LIC , CCX85-MPNEW-LIC , CCX85A-MP-E-LIC , CCX85A-MP-P-LIC , CCX85A-MPEHA-LIC , CCX85A-MPPHA-LIC , CCX85N-MP-E-LIC , CCX85N-MP-P-LIC , CCX85N-MPEHA-LIC , CCX85N-MPPHA-LIC , L-CCX-85-E-PAK , L-CCX-85-N-AP-LIC , L-CCX-85-N-AQM-LIC , L-CCX-85-N-CR-LIC , L-CCX-85-N-E-LIC , L-CCX-85-N-EHA-LIC , L-CCX-85-N-P-LIC , L-CCX-85-N-PHA-LIC , L-CCX-85-N-QM-LIC , L-CCX-85-N-S-LIC , L-CCX-85-N-WFM-LIC , L-CCX-85-NEW , L-CCX-85-NEW-LIC , L-CCX-85-NOBIVRLIC ,

     

    Product Description:  CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  ENH-ENH , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  ENH-PRE , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  PRE-PRE , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-STD , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  ENH-ENH Seat , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  PRE-PRE Seat , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-PRE Seat , CCX 8.5 UPGRADE PAK - 4.1 to 8.5 /  STD-STD Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  ENH-ENH , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  ENH-PRE , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  PRE-PRE , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-STD , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  ENH-ENH Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  PRE-PRE Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-PRE Seat , CCX 8.5 UPGRADE PAK - 5.0 to 8.5 /  STD-STD Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  ENH-ENH , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  ENH-PRE , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  PRE-PRE , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-STD , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  ENH-ENH Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  PRE-PRE Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-PRE Seat , CCX 8.5 UPGRADE PAK - 6.0 to 8.5 /  STD-STD Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  ENH-ENH , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  ENH-PRE , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  PRE-PRE , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-STD , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  ENH-ENH Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  PRE-PRE Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-PRE Seat , CCX 8.5 UPGRADE PAK - 7.0 to 8.5 /  STD-STD Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  ENH-ENH , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  ENH-PRE , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  PRE-PRE , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-STD , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  ENH-ENH Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  PRE-PRE Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-PRE Seat , CCX 8.5 UPGRADE PAK - 8.0 to 8.5 /  STD-STD Seat , CCX 10.0 UPGRADE PAK - 8.5 EHA - 10.0 EHA , CCX 10.0 UPGRADE PAK - 8.5 PHA - 10.0 PHA , CCX 8.5 10 Enhanced Seat Bundle , CCX 8.5 10 Premium Seat Bundle , CCX 8.5 25 Seat Enhanced Bundle , CCX 8.5 25 Premium Seat Bundle , Cisco GS 2520 IP SERVICES WITH EXPRESS SETUP , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  ENH-ENH Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  ENH-PRE Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  PRE-PRE Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-ENH Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-PRE Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-STD Server , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  ENH-ENH Seat , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  ENH-PRE Seat , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  PRE-PRE Seat , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-ENH Seat , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-PRE Seat , CCX 9.0 UPGRADE PAK - 8.5 to 9.0 /  STD-STD Seat , CCX 8.5 PAK and SW Kit , CCX 8.5 UPGRADE PAK - 8.5 /  ENH-PRE , CCX 8.5 NEW Apprise Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Adv Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Call Recording Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW ENH Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY , CCX 8.5 NEW Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Workforce Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW-Product /  UCSS pDelvery LICENSES ONLY , CCX 8.5 NEW - pDelvery LICENSES ONLY , CCX 8.5 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY , CCX 8.5 autoexpanded Physical Delivery PAK , CCX 8.5 UPGRADE PAK - 8.5 /  STD-ENH , CCX 8.5 UPGRADE PAK - 8.5 /  STD-PRE , CCX 8.5 UPGRADE PAK - 8.5 /  ENH-PRE Seat , CCX 8.5 UPGRADE PAK - 8.5 /  STD-ENH Seat , CCX 8.5 UPGRADE PAK - 8.5 /  STD-PRE Seat , CCX 8.5 ADDON - Market Pricing pDelivery LICENSES ONLY , CCX 8.5 NEW - Market Pricing pDelivery LICENSES ONLY , CCX 8.5 ADDON ENHANCED Seat Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM Seat Qty 1 LICENSE , CCX 8.5 ADDON ENHANCED HA Server SW Qty 1 LICENSE , CCX 8.5 ADDON PREMIUM HA Server SW Qty 1 LICENSE , CCX 8.5 NEW ENH Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW ENH HA Server SW Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE HA Server SW Qty 1 LICENSE ONLY , CCX 8.5 autoexpanded eDelivery PAK , CCX 8.5 NEW Apprise Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Adv Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Call Recording Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW ENH Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY , CCX 8.5 NEW Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW Workforce Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 NEW-Product /  UCSS eDelivery LICENSES ONLY , CCX 8.5 NEW - eDelvery LICENSES ONLY , CCX 8.5 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY ,

     

    Replacement Product Part Number: See Replacement Product Description

     

    Replacement Product Description: Customers are encouraged to migrate to the Unified Contact Center Express 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

     

    EOL Link: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-731137.html

     

    Data Sheet: www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/literature.html

     

    Download Software: http://software.cisco.com/portal/pub/download/portal/select.html?&i=!m&mdfid=270569179

     

    Install and Upgrade: N/A

     

    Configure: N/A

     

    Troubleshoot and Alerts: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-troubleshoot-and-alerts.html

     

    Release and General Information: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-general-information.html

     

    Reference Guides: N/A

     

    Design: N/A