Customer Collaboration - Cisco Unified Contact Center Express 8.5(1) - Part 2

Version 2
               

     

    Vendor: Cisco

     

    Product Type: CUSTOMER COLLABORATION

     

    Product Line: CISCO UNIFIED CONTACT CENTER EXPRESS

     

    Model: Cisco Unified Contact Center Express 8.5(1) - Part 2

     

    End of Life Table

    End-of-Life Announcement DateEnd of Sale DateLast Shipment DateEnd of Software Maintenance DateEnd of HW Maintenance DateLast Date of Support
    February 24, 2014 August 25, 2014 November 23, 2014 August 25, 2015 N/A August 31, 2017

     

     

    End-of-Sale Product Part Number:  CCX-85-ADDON-LIC , CCX-85-BDL-ADDON , CCX-85-BDL-UPG , CCX-85-CMBLDLIC , CCX-85-CMBLDLIC= , CCX-85-CMEBLDLIC= , CCX-85-E-SVR-LIC , CCX-85-EP-BDL-U , CCX-85-EP-BDL-U= , CCX-85-NFR= , CCX-85-P-SVR-LIC , CCX-85-S-SVR-LIC , CCX-85-WPL-NFR , CCX-85E-P-SVRLIC , CCX-85MEDIAKIT-K9= , CCX-85S-E-SVRLIC , CCX-85S-P-SVRLIC , CCX-85WFMMEDIAKIT , CCX-85WFMMEDIAKIT= , CCX-UPG-85-UWL= , CCX-UPG-CR70-85K9= , CCX-UPG-CR80-85K9= , CCX-UPG-CR85-85K9= , CCX-UPG-E-35-85K9= , CCX-UPG-E-40-85K9= , CCX-UPG-E-41-85K9= , CCX-UPG-E-45-85K9= , CCX-UPG-E-50-85K9= , CCX-UPG-E-60-85K9= , CCX-UPG-E-70-85K9= , CCX-UPG-E-80-85K9= , CCX-UPG-E-85-85K9= , CCX-UPG-P-35-85K9= , CCX-UPG-P-40-85K9= , CCX-UPG-P-41-85K9= , CCX-UPG-P-45-85K9= , CCX-UPG-P-50-85K9= , CCX-UPG-P-60-85K9= , CCX-UPG-P-70-85K9= , CCX-UPG-P-80-85K9= , CCX-UPG-P-85-85K9= , CCX-UPG-QM41-85K9= , CCX-UPG-QM50-85K9= , CCX-UPG-QM60-85K9= , CCX-UPG-QM70-85K9= , CCX-UPG-QM80-85K9= , CCX-UPG-QM85-85K9= , CCX-UPG-S-40-85K9= , CCX-UPG-S-41-85K9= , CCX-UPG-S-45-85K9= , CCX-UPG-S-50-85K9= , CCX-UPG-S-60-85K9= , CCX-UPG-S-70-85K9= , CCX-UPG-S-80-85K9= , CCX-UPG-S-85-85K9= , CCX-UPG-S35-85K9= , CCX-UPG-WFM-41-85= , CCX-UPG-WFM-50-85= , CCX-UPG-WFM-60-85= , CCX-UPG-WFM-70-85= , CCX-UPG-WFM-80-85= , CCX-UPG-WFM-85-85= , CCX-UPGAQM50-85K9= , CCX-UPGAQM60-85K9= , CCX-UPGAQM70-85K9= , CCX-UPGAQM80-85K9= , CCX-UPGAQM85-85K9= , CCX-UPGE3031-85K9= , CCX-UPGEHA40-85K9= , CCX-UPGEHA41-85K9= , CCX-UPGEHA50-85K9= , CCX-UPGEHA60-85K9= , CCX-UPGEHA70-85K9= , CCX-UPGEHA80-85K9= , CCX-UPGOIVR8590K9= , CCX-UPGP3031-85K9= , CCX-UPGPHA40-85K9= , CCX-UPGPHA41-85K9= , CCX-UPGPHA60-85K9= , CCX-UPGPHA70-85K9= , CCX-UPGPHA80-85K9= , CCX-UPGS3031-85K9= , CCX85AQMMEDKITK9= , CCX85CRMEDIAKITK9= , CCX85QMMEDIAKITK9= , L-CCX-85-AQM-L-K9= , L-CCX-85-AQM10SL= , L-CCX-85-AQM1SL= , L-CCX-85-AQM25SL= , L-CCX-85-AQM50SL= , L-CCX-85-BDL-ADDON , L-CCX-85-CMBLDLIC , L-CCX-85-CMBLDLIC= , L-CCX-85-CR-L-K9= , L-CCX-85-CR10SL= , L-CCX-85-CR1SL= , L-CCX-85-CR25SL= , L-CCX-85-CR50SL= , L-CCX-85-E-10SL= , L-CCX-85-E-1SL= , L-CCX-85-E-25SL= , L-CCX-85-E-50SL= , L-CCX-85-E-L-K9= , L-CCX-85-E-SVR-LIC , L-CCX-85-EHA-L-K9= , L-CCX-85-EP-BDL-U , L-CCX-85-EP-BDL-U= , L-CCX-85-P-10SL= , L-CCX-85-P-1SL= , L-CCX-85-P-25SL= , L-CCX-85-P-50SL= , L-CCX-85-P-L-K9= , L-CCX-85-P-SVR-LIC , L-CCX-85-PHA-L-K9= , L-CCX-85-QM-L-K9= , L-CCX-85-QM10SL= , L-CCX-85-QM1SL= , L-CCX-85-QM25SL= , L-CCX-85-QM50SL= , L-CCX-85-S-10SL= , L-CCX-85-S-1SL= , L-CCX-85-S-25SL= , L-CCX-85-S-50SL= , L-CCX-85-S-L-K9= , L-CCX-85-S-SVR-LIC , L-CCX-85-WFM-L= , L-CCX-85-WFM10SL= , L-CCX-85-WFM1SL= , L-CCX-85-WFM25SL= , L-CCX-85-WFM50SL= , L-CCX-85CMEBLDLIC= , L-CCX-85E-P-SVRLIC , L-CCX-85S-E-SVRLIC , L-CCX-85S-P-SVRLIC , R-CCX-40MEDIAKIT85 , R-CCX-70MEDIAKIT85 , R-CCX-85-CMBNDL-K9 , R-CCX-85-MED-KIT , R-CCX-85-MEDIA , R-CCX-85-NFR= , R-CCX-85-UPG-LIC , R-CCX-85-WPL-NFR , R-CCX-85MEDIAKITK9 , R-CCX-85MEDKIT-K9= , R-CCX-85QMMEDKITK9 , R-CCX-85WFMMEDKIT , R-CCX-85WFMMEDKIT= , R-CCX-UPG-E3585K9= , R-CCX-UPG-E8585K9= , R-CCX-UPG-S3585K9= , R-CCX-UPGCR7085K9= , R-CCX-UPGCR8085K9= , R-CCX-UPGCR8585K9= , R-CCX-UPGE40-85K9= , R-CCX-UPGE41-85K9= , R-CCX-UPGE45-85K9= , R-CCX-UPGE50-85K9= , R-CCX-UPGE60-85K9= , R-CCX-UPGE70-85K9= , R-CCX-UPGE80-85K9= , R-CCX-UPGP35-85K9= , R-CCX-UPGP40-85K9= , R-CCX-UPGP41-85K9= , R-CCX-UPGP45-85K9= , R-CCX-UPGP50-85K9= , R-CCX-UPGP60-85K9= , R-CCX-UPGP70-85K9= , R-CCX-UPGP80-85K9= , R-CCX-UPGP85-85K9= , R-CCX-UPGQM7085K9= , R-CCX-UPGQM8085K9= , R-CCX-UPGQM8585K9= , R-CCX-UPGS35-85K9= , R-CCX-UPGS40-85K9= , R-CCX-UPGS41-85K9= , R-CCX-UPGS45-85K9= , R-CCX-UPGS50-85K9= , R-CCX-UPGS60-85K9= , R-CCX-UPGS70-85K9= , R-CCX-UPGS80-85K9= , R-CCX-UPGS85-85K9= , R-CCX85AQMMEDK9= , R-CCX85AQMMEDKITK9 , R-CCX85CRMEDKITK9 , R-CCX85CRMEDKITK9= , R-CCX85QMMEDKITK9= , R-CCXUPGAQM5085K9= , R-CCXUPGAQM6085K9= , R-CCXUPGAQM7085K9= , R-CCXUPGAQM8085K9= , R-CCXUPGAQM8585K9= , R-CCXUPGE303185K9= , R-CCXUPGEHA4085K9= , R-CCXUPGEHA4185K9= , R-CCXUPGEHA5085K9= , R-CCXUPGEHA6085K9= , R-CCXUPGEHA7085K9= , R-CCXUPGEHA8085K9= , R-CCXUPGP303185K9= , R-CCXUPGPHA4085K9= , R-CCXUPGPHA4185K9= , R-CCXUPGPHA5085K9= , R-CCXUPGPHA6085K9= , R-CCXUPGPHA7085K9= , R-CCXUPGPHA8085K9= , R-CCXUPGQM41-85K9= , R-CCXUPGQM50-85K9= , R-CCXUPGQM60-85K9= , R-CCXUPGS303185K9= ,

     

    Product Description:  CCX 8.5 ADDON - pDelivery LICENSES ONLY , CCX 8.5 - CM,CME Bundle Licenses; ADD ON pDelvery LICENSESONLY , CCX 8.5 -CM, CME Bundle Licenses; UPG,ADDON pDelvery; LICENSESONLY , CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK pDelivery , CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK pDelivery , CCX 8.5 CCX CME Bundle Appliance Entitlement, PAK pDelivery , CCX 8.5 NEW - 8.5 ENH Server License , CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE pDelivery LICENSE ONLY , CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE pDelivery LICENSE ONLY , CCX 8.5 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM , CCX 8.5 NEW - 8.5 PRE Server License , CCX 8.5 STD Server License , CCX 8.5 UC 8 NFR PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM , CCX 8.5 ENH-PRE Server License , CCX 8.5 Qty 1 CCX Media Kit - NO LICENSES , CCX 8.5 STD-ENH Server License , CCX 8.5 STD-PRE Server License , CCX 8.5 UPG WFM Media Kit for physical a la carte upgs only , CCX 8.5 Workforce Manager Qty 1 Media Kit - NO LICENSES , CCX for CUWL Pro STD 8.5 new deployment, CUWL entitlement , CCX CR 7.0 to 8.5 CR UCSS Major Upgrade , CCX CR 8.0 to 8.5 CR UCSS Major Upgrade , CCX CR 8.5 to 8.5 CR ESW Maintenance Upgrade , CCX ENH 3.5 to 8.5 ENH UCSS Major Upgrade , CCX ENH 4.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 4.1 to 8.5 ENH UCSS Major Upgrade , CCX ENH 4.5 to 8.5 ENH UCSS Major Upgrade , CCX ENH 5.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 6.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 7.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 8.0 to 8.5 ENH EUCSS Major Upgrade , CCX ENH 8.5 to 8.5 ENH ESW Maintenance Upgrade , CCX PRE 3.5 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.1 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.5 to 8.5 PRE UCSS Major Upgrade , CCX PRE 5.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 6.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 7.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 8.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 8.5 to 8.5 PRE ESW Maintenance Upgrade , CCX PRE QM 4.1 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 5.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 6.0 to8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 7.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 8.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 8.5 to 8.5 PRE QM ESW Maintenance Upgrade , CCX STD 4.0 to 8.5 STD UCSS Major Upgrade , CCX STD 4.1 to 8.5 STD UCSS Major Upgrade , CCX STD 4.5 to 8.5 STD UCSS Major Upgrade , CCX STD 5.0 to 8.5 STD UCSS Major Upgrade , CCX STD 5.0 to 8.5 STD UCSS Major Upgrade , CCX STD 7.0 to 8.5 STD Major Upgrade , CCX STD 8.0 to 8.5 STD Major Upgrade , CCX STD 8.5 to 8.5 STD ESW Maintenance Upgrade , CCX STD 3.5 to 8.5 STD UCSS Major Upgrade , CCX PRE WFM 4.1 to 8.5 PRE WFM UCSS Major Upgrade , CCX PRE WFM 5.0 to 8.5 PRE WFM UCSS Major Upgrade , CCX PRE WFM 6.0 to 8.5 PRE WFM UCSS Major Upgrade , CCX PRE WFM 7.0 to 8.5 PRE WFM UCSS Major Upgrade , CCX PRE WFM 8.0 to 8.5 PRE WFM UCSS Major Upgrade , CCX PRE WFM 8.5 to 8.5 PRE WFM ESW Maintenance Upgrade , CCX PRE AQM 5.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 6.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 7.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 8.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 8.5 to 8.5 PRE AQM ESW Maintenance Upgrade , CCX ENH 3.0,3.1 NO IVR Option to7.0 ENH UCSS Major Upgrade , CCX ENH HA 4.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 4.1 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 5.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 6.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 7.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 8.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX OBIVR 8.5 to 9.0 OBIVR UCSS Major Upgrade , CCX PRE 3.0,3.1 NO IVR Option to7.0 PRE UCSS Major Upgrade , CCX PRE HA 4.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 4.1 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 6.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 7.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 8.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX STD 3.0,3.1 NO IVR Option to7.0 STD UCSS Major Upgrade , CCX 8.5 Adv Quality Manager Qty 1 Media Kit - NO LICENSES , CCX 8.5 Compliance Recording Qty 1 Media Kit - NO LICENSES , CCX 8.5 Quality Manager Qty 1 Media Kit - NO LICENSES , CCX 8.5 Advanced Quality Manager Srvr,10 Seats LICENSE ONLY , CCX 8.5 Advanced Quality Manager Seat Qty 10 LICENSE ONLY , CCX 8.5 Advanced Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 Advanced Quality Manager Seat Qty 25 LICENSE ONLY , CCX 8.5 Advanced Quality Manager Seat Qty 50 LICENSE ONLY , CCX 8.5 - CM,CME Bundle Licenses; ADD ON eDelivery LICENSES ONLY , CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK eDelivery , CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK eDelivery , CCX 8.5 Compliance Recording Server, 10 Seats LICENSE ONLY , CCX 8.5 CR Seat Qty 10 LICENSE ONLY , CCX 8.5 CR Seat Qty 1 LICENSE ONLY , CCX 8.5 CR Seat Qty 25 LICENSE ONLY , CCX 8.5 CR Seat Qty 50 LICENSE ONLY , CCX 8.5 ENH Seat Qty 10 LICENSE ONLY , CCX 8.5 ENH Seat Qty 1 LICENSE ONLY , CCX 8.5 ENH Seat Qty 25 LICENSE ONLY , CCX 8.5 ENH Seat Qty 50 LICENSE ONLY , CCX 8.5 NEW ENH Server and 10 Seats LICENSE ONLY , CCX 8.5 NEW - 8.5 ENH Server License , CCX 8.5 NEW ENHANCED HA Server LICENSE ONLY , CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE eDelivery LICENSE ONLY , CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE eDelivery LICENSE ONLY , CCX 8.5 PRE Seat Qty 10 LICENSE ONLY , CCX 8.5 PRE Seat Qty 1 LICENSE ONLY , CCX 8.5 PRE Seat Qty 25 LICENSE ONLY , CCX 8.5 PRE Seat Qty 50 LICENSE ONLY , CCX 8.5 NEW PREMIUM Server and 10 Seats LICENSE ONLY , CCX 8.5 NEW - 8.5 PRE Server License , CCX 8.5 NEW PREMIUM HA Server LICENSE ONLY , CCX 8.5 Quality Manager Server, 10 Seats LICENSE ONLY , CCX 8.5 Quality Manager Seat Qty 10 LICENSE ONLY , CCX 8.5 Quality Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 Quality Manager Seat Qty 25 LICENSE ONLY , CCX 8.5 Quality Manager Seat Qty 50 LICENSE ONLY , CCX 8.5 STD Seat Qty 10 LICENSE ONLY , CCX 8.5 STD Seat Qty 1 LICENSE ONLY , CCX 8.5 STD Seat Qty 25 LICENSE ONLY , CCX 8.5 STD Seat Qty 50 LICENSE ONLY , CCX 8.5 NEW STANDARD Server and 10 Seats LICENSE ONLY , CCX 8.5 STD Server License , CCX 8.5 Workforce Manager Server, 10 Seats LICENSE ONLY , CCX 8.5 Workforce Manager Seat Qty 10 LICENSE ONLY , CCX 8.5 Workforce Manager Seat Qty 1 LICENSE ONLY , CCX 8.5 Workforce Manager Seat Qty 25 LICENSE ONLY , CCX 8.5 Workforce Manager Seat Qty 50 LICENSE ONLY , CCX 8.5CCX CME Bundle Appliance Entitlement, PAK eDelivery , CCX 8.5 ENH-PRE Server License , CCX 8.5 STD-ENH Server License , CCX 8.5 STD-PRE Server License , CCX 8.5 UPG 4.0 Media Kit for physical a la carte upgs only , CCX 8.5 UPG 7.0 Media Kit for physical a la carte upgs only , CCX 8.5 5 Seat CCX ENH CM Bundle - AVAILABLE ONLY FOR NEW CM , CCX 8.5 Media Kits Electronic SW Delivery - NO LICENSES , CCX 8.5 Media - Electronic Software Delivery , CCX 8.5 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM , CCX 8.5 UPGRADE - eDelivery LICENSES and ESD of MEDIA , CCX 8.5 UC 8 NFR PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM , CCX 8.5 Media Kit - ESD SW , CCX 8.5 Qty 1 CCX Media Kit - NO LICENSES , CCX 8.5 UPG QM Media Kit for physical a la carte upgs only , CCX 8.5 UPG WFM Media Kit for physical a la carte upgs only , CCX 8.5 Workforce Manager Qty 1 Media Kit - NO LICENSES , CCX ENH 3.5 to 8.5 ENH UCSS Major Upgrade , CCX ENH 8.5 to 8.5 ENH ESW Maintenance Upgrade , CCX STD 3.5 to 8.5 STD UCSS Major Upgrade , CCX CR 7.0 to 8.5 CR UCSS Major Upgrade , CCX CR 8.0 to 8.5 CR UCSS Major Upgrade , CCX CR 8.5 to 8.5 CR ESW Maintenance Upgrade , CCX ENH 4.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 4.1 to 8.5 ENH UCSS Major Upgrade , CCX ENH 4.5 to 8.5 ENH UCSS Major Upgrade , CCX ENH 5.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 6.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 7.0 to 8.5 ENH UCSS Major Upgrade , CCX ENH 8.0 to 8.5 ENH EUCSS Major Upgrade , CCX PRE 3.5 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.1 to 8.5 PRE UCSS Major Upgrade , CCX PRE 4.5 to 8.5 PRE UCSS Major Upgrade , CCX PRE 5.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 6.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 7.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 8.0 to 8.5 PRE UCSS Major Upgrade , CCX PRE 8.5 to 8.5 PRE ESW Maintenance Upgrade , CCX PRE QM 7.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 8.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 8.5 to 8.5 PRE QM ESW Maintenance Upgrade , CCX STD 3.5 to 8.5 STD UCSS Major Upgrade , CCX STD 4.0 to 8.5 STD UCSS Major Upgrade , CCX STD 4.1 to 8.5 STD UCSS Major Upgrade , CCX STD 4.5 to 8.5 STD UCSS Major Upgrade , CCX STD 5.0 to 8.5 STD UCSS Major Upgrade , CCX STD 5.0 to 8.5 STD UCSS Major Upgrade , CCX STD 7.0 to 8.5 STD Major Upgrade , CCX STD 8.0 to 8.5 STD Major Upgrade , CCX STD 8.5 to 8.5 STD ESW Maintenance Upgrade , CCX 8.5 Adv Quality Manager Qty 1 Media Kit - NO LICENSES , CCX 8.5 UPG AQM Media Kit for physical a la carte upgs only , CCX 8.5 UPG CR Media Kit for physical a la carte upgs only , CCX 8.5 Compliance Recording Qty 1 Media Kit - NO LICENSES , CCX 8.5 Quality Manager Qty 1 Media Kit - NO LICENSES , CCX PRE AQM 5.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 6.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 7.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 8.0 to 8.5 PRE AQM UCSS Major Upgrade , CCX PRE AQM 8.5 to 8.5 PRE AQM ESW Maintenance Upgrade , CCX ENH 3.0,3.1 NO IVR Option to7.0 ENH UCSS Major Upgrade , CCX ENH HA 4.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 4.1 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 5.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 6.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 7.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX ENH HA 8.0 HA to 8.5 HA ENH UCSS Major Upgrade , CCX PRE 3.0,3.1 NO IVR Option to7.0 PRE UCSS Major Upgrade , CCX PRE HA 4.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 4.1 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 5.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 6.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 7.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE HA 8.0 HA to 8.5 HA PRE UCSS Major Upgrade , CCX PRE QM 4.1 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 5.0 to 8.5 PRE QM UCSS Major Upgrade , CCX PRE QM 6.0 to8.5 PRE QM UCSS Major Upgrade , CCX STD 3.0,3.1 NO IVR Option to7.0 STD UCSS Major Upgrade ,

     

    Replacement Product Part Number: See Replacement Product Description

     

    Replacement Product Description: Customers are encouraged to migrate to the Unified Contact Center Express 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

     

    EOL Link: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-731136.html

     

    Data Sheet: www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/literature.html

     

    Download Software: http://software.cisco.com/portal/pub/download/portal/select.html?&i=!m&mdfid=270569179

     

    Install and Upgrade: N/A

     

    Configure: N/A

     

    Troubleshoot and Alerts: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-troubleshoot-and-alerts.html

     

    Release and General Information: www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-general-information.html

     

    Reference Guides: N/A

     

    Design: N/A