Version 10

    When running NCM installer received following Error.

     

    An unexpected.JPG

     

     

    Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.

      at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)

      at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)

    at OrionInstallerLib.InstallerInfoProvider.MsiConditionCreator(String installerFileName, XElement conditionElement)

      at OrionInstallerLib.InstallerInfoProvider.CreateConditions(String installerFileName, XElement conditionsElement)

      at OrionInstallerLib.InstallerInfoProvider.CreateInstallerInfo(XElement installer)

      at OrionInstallerLib.InstallerInfoProvider.<Load>b__1(XElement x)

      at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()

      at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)

      at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)

      at OrionInstallerLib.InstallerInfoProvider.Load(XElement root)

     

     

    You can try following Steps in order to correct this issue.

    1. Disable UAC (User Access Control ) on the System Reboot

    1. Installer NCM  > right-click > Properties > Unblock
    2. Reboot and log in with local Administrator account.
    3. Now, you should be able to run the installer successfully.

     

    If still have the same issue.

    - Execute the NCM installer.

    - Once you have the Error ( Do not close the above Error )

    - Let all the files got extracted to the below location.

    - Dont cancel the installer

    - Now navigate to the user you are logged in (Local Administrator )

    %userprofile%\AppData\Local\Temp\2\SWOrionSetup\SubInstallers

    - Run manually the msi file called " SolarWinds-Orion-NCM-v7.1-Server.msi "

    - And see if running this MSI resolves the issue.

    - Once Done Run the SolarWinds-Orion-NCM-v7.2.1-NPM-Integration and complete the Configuration Wizard.

    server.JPG

     

    If you are trying to install NCM 7.0.2

    You will need to install the both files as below .

     

    702.JPG

    inte.JPG

     

    For 2003 Server path.

    You can type in cmd whoiam and the path of the user you are currently logged in .

    C:\Documents and Settings\Administrator.TFLOWSERVER\Local Settings\Temp\1\SWOrionSetup\SubInstallers

    2003.JPG

    (installer Log location )

    <C:\Documents and Settings\All Users\Application Data\SolarWinds\OrionInstaller.log>

     

    ** Best  Resolution Steps  **

     

    See the KB post here

    An unexpected exception occurred during installation Microsoft.Deployment.WindowsInstaller - SolarWinds Worldwide, LLC. …

     

    You will see an error that looks like the following when running the upgrade package

     

    -Check C:\ProgramData\Solarwinds\OrionInstaller.log you will see the following:

     

    2014-03-21 21:48:22,326 [18] INFO  OrionInstallerLib.MsiDatabaseInfo - Found related product "SolarWinds Orion Core Services 2012.2" v112.2.1504.5 already installed.

    2014-03-21 21:48:23,418 [18] ERROR OrionInstallerLib.InstallChain - Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.

    at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)

    at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)

    at OrionInstallerLib.InstallChain.IsDifferentBuildOfSameProductInstalled(String installerFullPath)

    at OrionInstallerLib.InstallChain.ExecuteInstaller(InstallerInfo info, Int32 startingTick, Int32 totalTickCount)

    at OrionInstallerLib.InstallChain.ThreadProc()

     

    -Copy the Product name string in quotes from the info message

    -Open RegEdit and search for the string.  You will find a UniqueID Key under HKEY_CLASSIS_ROOT\Installers\Products that will have a ProductName string value that matches the above. Delete the entire key(folder)

     

    (Below is an example of this key)

     

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282]

    "ProductName"="SolarWinds Orion Core Services 2014.1"

    "PackageCode"="7A47EE3B3E982BE47A1BD231543A8F3D"

    "Language"=dword:00000409

    "Version"=dword:720105ba

    "Assignment"=dword:00000001

    "AdvertiseFlags"=dword:00000184

    "ProductIcon"="C:\\Windows\\Installer\\{F0D1C16F-0315-48D6-8FB3-10AF7F142728}\\InstallerIcon"

    "InstanceType"=dword:00000000

    "AuthorizedLUAApp"=dword:00000000

    "DeploymentFlags"=dword:00000003

    "Clients"=hex(7):3a,00,00,00,00,00

     

    [HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList]

    "PackageName"="CoreInstaller.msi"

    "LastUsedSource"=hex(2):6e,00,3b,00,31,00,3b,00,43,00,3a,00,5c,00,50,00,72,00,\

      6f,00,67,00,72,00,61,00,6d,00,44,00,61,00,74,00,61,00,5c,00,53,00,6f,00,6c,\

    00,61,00,72,00,57,00,69,00,6e,00,64,00,73,00,5c,00,49,00,6e,00,73,00,74,00,\

      61,00,6c,00,6c,00,65,00,72,00,73,00,5c,00,00,00

     

     

    [HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList\Media]

    "1"=";"

    "2"=";"

    "3"=";"

     

     

    [HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList\Net]

    "1"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\

    61,00,74,00,61,00,5c,00,53,00,6f,00,6c,00,61,00,72,00,57,00,69,00,6e,00,64,\

    00,73,00,5c,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,73,00,\

      5c,00,00,00

     

     

     

    -ReRun Upgrade installation package.. you may need to do this several times as several product sources may be invalid