Exchange 2013 Client Access Role Services and Counters (Basic)

Version 1

    This template contains basic performance counters and services for monitoring the Exchange 2013 Client Access Role. This template does not require any additional configuration. If you need more detailed monitoring, you should use it in combination with the Exchange 2013 Client Access Role Counters (Advanced) template.

    Prerequisites: RPC and WMI access to the Exchange server.

    Credentials: Windows Administrator on target server.


    Monitored Components

    Service: Microsoft Exchange Active Directory Topology

    This service provides Active Directory topology information to Exchange services. If this service is stopped, most Exchange services will be unable to start.


    Service: Microsoft Exchange Service Host

    This service provides a host for several Microsoft Exchange services.

     

    Service: Microsoft Exchange POP3

    This service provides Post Office Protocol version 3 service to clients. If this service is stopped, clients cannot connect to this computer using the POP3 protocol.

    Note: By default, this monitor is disabled.


    Service: Microsoft Exchange IMAP4

    This service provides the Internet Message Access Protocol service to clients. If this service is stopped, clients will not be able to connect to this computer using the IMAP4 protocol.

    Note: By default, this monitor is disabled.

     

    Service: Microsoft Exchange Unified Messaging

    This service enables Microsoft Exchange Unified Messaging features. This allows voice and fax messages to be stored in Microsoft Exchange and gives users telephone access to e-mail, voice mail, calendar, contacts, or an auto attendant. If this service is stopped, Unified Messaging is not available.

     

    OWA: Average Search Time

    This monitor shows the average time that has elapsed while waiting for a search to complete. The returned values should be less than 5,000 milliseconds (ms) at all times.

     

    ASP.NET Applications: Requests In Application Queue

    This monitor shows the number of requests in the application request queue. The returned value should be 0 at all times. Values greater than 0 should be investigated.

     

    Availability Service: Average Time to Process a Free Busy Request

    This monitor shows the average time spent processing a free/busy request in seconds. One request may contain multiple mailboxes. Free/busy responses do not have meeting suggestions. The returned values should always be less than 5.

     

    Rpc Client Access: RPC Averaged Latency

    This monitor shows the latency, in ms, averaged for the past 1,024 packets. The returned values should be below 250ms.

     

    Rpc Client Access: RPC Requests

    This monitor shows the number of client requests currently being processed by the RPC Client Access service. This monitor should not exceed 40.

     

    UM Availability: Directory Access Failures

    This monitor shows the number of times that attempts to access Active Directory failed. This monitor should be 0 at all times.

     

    UM Availability: Total Inbound Calls Rejected by the UM Service

    This monitor shows the total number of inbound calls that were rejected by the Microsoft Exchange Unified Messaging Service since the service was started. This monitor should be 0 at all times.

    Note: This monitor has the Count Statistic As Difference option enabled. It will only return values from the last poll.

     

    UM Availability: Total Inbound Calls Rejected by the UM Worker Process

    This monitor shows the total number of inbound calls that were rejected by the UM Worker process since the service was started. This monitor should be 0 at all times.

    Note: This monitor has the Count Statistic As Difference option enabled. It will only return values from the last poll.

     

    UM Performance: Operations over Six Seconds

    This monitor returns the number of all UM operations that took more than 6 seconds to complete. This is the time during which a caller was waiting for Unified Messaging to respond. The returned values should be as low as possible.

     

    Portions of this document are provided courtesy of the following sources:.
    Mailbox Server Counters: Exchange 2010 Help, "Microsoft TechNet":
    http://technet.microsoft.com/en-us/library/ff367871.aspx