No Interface Bandwidth Utilization Data available (Data is not available)

Version 9

    When checking the Device the interface looks GOOD Green UP . However when checking the traffic there is NO Data available

     

    2.JPG

    1.JPG

    Verify below options are enabled for this interface .

    Interface Traffic  Statistics

    Interface Error Statistics

    go to the Node details page

    "List Resource"  > Expand the Interface > Make sure the option you have selected.

    int.JPG

    Still have the same issue follow the steps below.

     

    Custom Time Period 

    Edit section

    Check the Time Period on the Chart

    Click  Export > Make Sure there is no Custom Time Period Fixed .

     

    Remove and then Click SUBMIT to save the changes.

     

     

     

     

    How to verify the Interfaces are actually presenting the Bandwidth under device MIB ?

     

     

    In order to identify the issue you will need to  run the MIB Walk scan for the device in Question  to find out the required OID's are actually available within the each interface to collect the Bandwidth data ?

     

    MIB Walk

    Download Zip File from below link on Orion Server desktop

    http://downloads.solarwinds.com/solarwinds/Release/PreRelease/SolarWindsSnmpWalk.zip

    Run SNMPWalk.exe

    Enter ip address of the Node under "Agent Address or DNS name >

    Select Version " 2c / or 3 " Depending on the Node configured .

    Enter the " community String" configured for the device .

    Click on  " Scan "

    Wait for the finish and save the Txt file .

     

    Alternative MIB Walk Tool

    ////////////// Solarwinds Engineer's  Toolset  MIB Walk ////////////

    http://downloads.solarwinds.com/solarwinds/Release/Toolset/Toolset-v10.9.zip

    install on Orion server skip the license using evaluation version .

    Start > all programs > solarwinds Engineer's Toolset > Classic Tools > SNMP Tools > MIB WALK

    Add the Node ip / SNMP and run standard MIB WALK . Export in txt file and find the following OID's available for each interface.

     

    OID Required to Calculate Interface traffic (each interface should have both OID's available under mib table )

    You can see in below result Missing MIB's from the interfaces.

    All Interfaces

    Bandwidth - ifInOctets 1.3.6.1.2.1.2.2.1.10

    Bandwidth - ifOutOctets 1.3.6.1.2.1.2.2.1.16

    .1.3.6.1.2.1.2.2.1.2.1 = String: "motfcc0"

    .1.3.6.1.2.1.2.2.1.10.1 = Counter32: 41329

    .1.3.6.1.2.1.2.2.1.16.1 = Counter32: 2394

    .1.3.6.1.2.1.2.2.1.2.4 = String: "pdcc0"

    .1.3.6.1.2.1.2.2.1.10.4 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.4 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.5 = String: "pdcc1"

    .1.3.6.1.2.1.2.2.1.10.5 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.5 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.6 = String: "pdcc2"

    .1.3.6.1.2.1.2.2.1.10.6 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.6 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.7 = String: "pdcc3"

    .1.3.6.1.2.1.2.2.1.10.7 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.7 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.8 = String: "pdcc4"

    .1.3.6.1.2.1.2.2.1.10.8 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.8 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.9 = String: "pdcc5"

    .1.3.6.1.2.1.2.2.1.10.9 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.9 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.10 = String: "pdcc6"

    .1.3.6.1.2.1.2.2.1.10.10 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.10 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.11 = String: "pdcc7"

    .1.3.6.1.2.1.2.2.1.10.11 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.11 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.12 = String: "pdcc8"

    .1.3.6.1.2.1.2.2.1.10.12 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.12 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.13 = String: "pdcc9"

    .1.3.6.1.2.1.2.2.1.10.13 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.13 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.14 = String: "pdcc10"

    .1.3.6.1.2.1.2.2.1.10.14 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.14 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.15 = String: "pdcc11"

    .1.3.6.1.2.1.2.2.1.10.15 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.15 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.16 = String: "pdcc12"

    .1.3.6.1.2.1.2.2.1.10.16 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.16 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.17 = String: "pdcc13"

    .1.3.6.1.2.1.2.2.1.10.17 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.17 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.18 = String: "pdcc14"

    .1.3.6.1.2.1.2.2.1.10.18 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.18 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.19 = String: "pdcc15"

    .1.3.6.1.2.1.2.2.1.10.19 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.16.19 = Counter32: 0

    .1.3.6.1.2.1.2.2.1.2.4354 = String: "E1_1/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4355 = String: "E1_1/2"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4356 = String: "E1_1/3"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4357 = String: "E1_1/4"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4358 = String: "E1_1/5"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4359 = String: "E1_1/6"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4360 = String: "E1_1/7"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4361 = String: "E1_1/8"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4362 = String: "E1_1/9"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4363 = String: "E1_1/10"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4364 = String: "E1_1/11"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4365 = String: "E1_1/12"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4366 = String: "E1_1/13"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4367 = String: "E1_1/14"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4368 = String: "E1_1/15"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4369 = String: "E1_1/16"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4370 = String: "E1_1/17"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4371 = String: "E1_1/18"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4372 = String: "E1_1/19"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4373 = String: "E1_1/20"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4374 = String: "E1_1/21"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4375 = String: "E1_1/22"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4376 = String: "E1_1/23"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4377 = String: "E1_1/24"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4378 = String: "E1_1/25"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4379 = String: "E1_1/26"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4380 = String: "E1_1/27"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4381 = String: "E1_1/28"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4382 = String: "E1_1/29"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4383 = String: "E1_1/30"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4384 = String: "E1_1/31"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4385 = String: "E1_1/32"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4386 = String: "E1_1/33"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4387 = String: "E1_1/34"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4388 = String: "E1_1/35"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4389 = String: "E1_1/36"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4390 = String: "E1_1/37"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4391 = String: "E1_1/38"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4392 = String: "E1_1/39"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4393 = String: "E1_1/40"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4394 = String: "E1_1/41"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4395 = String: "E1_1/42"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4396 = String: "E1_1/43"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4397 = String: "E1_1/44"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4398 = String: "E1_1/45"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4399 = String: "E1_1/46"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4400 = String: "E1_1/47"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4401 = String: "E1_1/48"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4402 = String: "E1_1/49"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4403 = String: "E1_1/50"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4404 = String: "E1_1/51"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4405 = String: "E1_1/52"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4406 = String: "E1_1/53"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4407 = String: "E1_1/54"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4408 = String: "E1_1/55"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4409 = String: "E1_1/56"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4410 = String: "E1_1/57"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4411 = String: "E1_1/58"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4412 = String: "E1_1/59"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4413 = String: "E1_1/60"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4414 = String: "E1_1/61"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4415 = String: "E1_1/62"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.4416 = String: "E1_1/63"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.5890 = String: "ds3_1/64"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.5891 = String: "ds3_1/65"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.5892 = String: "ds3_1/66"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.5974 = String: "sdh_path_1/64/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.5977 = String: "sdh_vt_1/64/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.12546 = String: "sdh_3/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.12560 = String: "sdh_path_3/1/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.12608 = String: "sdh_vt_3/1/1/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.12636 = String: "sdh_vt_3/1/2/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.14082 = String: "sdh_3/2"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.16642 = String: "sdh_4/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.16656 = String: "sdh_path_4/1/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.16704 = String: "sdh_vt_4/1/1/1"

    No MIB Available

    NO MIB Available

    .1.3.6.1.2.1.2.2.1.2.16732 = String: "sdh_vt_4/1/2/1"

    No MIB Available

    NO MIB Available

     

     

    You can see the results above where the issue is within the device where the required OID to collect the Interface statistical data (Bandwidth ) is not available for  interfaces. Therefore Orion is unable to collect the Bandwidth utilization for these interfaces

    More details.

    Bandwidth -  ifInOctets 1.3.6.1.2.1.2.2.1.10

    Bandwidth -  ifOutOctets 1.3.6.1.2.1.2.2.1.16

     

    http://knowledgebase.solarwinds.com/kb/questions/1196/What+object+IDs+%28OIDs%29+does+Orion+NPM+poll+for+interface+information%3F+What+types+of+interface+information+does+Orion+NPM+poll%3F

     

    Issue :

    interfaces not providing Bandwidth Utilization  Data

     

    Findings:

    No MIB OID available for  interfaces in order to collect the statistical data under device MIB Walk  therefore Orion is unable to collect the interface utilization data from the device .

     

     

    Bandwidth -  ifInOctets 1.3.6.1.2.1.2.2.1.10

     

    Bandwidth -  ifOutOctets 1.3.6.1.2.1.2.2.1.16

     

    Solution :-

    Please contact  Vendor . Not an Orion Solarwinds issue.