Version 1
Created by chris.jones on Jun 18, 2013 1:50 PM. Last modified by chris.jones on Jun 18, 2013 2:24 PM.

    Instructions for collecting Alert Central logs for debugging purposes.  Alert Central Forum monitor (employees) will request the log bundles if they feel it will help them determine the cause of a issue posted to thwack.

     

    1. Goto: http:[AChostname]:5480/

    Logs_1.PNG

     

    2. Login with user admin

     

     

    3. Click the SolarWinds Mgmt tab

    Logs_2.png

     

    4. Click the Bundle Logs button.

    Logs_2_1.PNG

     

    5. Wait for for the bundling to finish.  Click the Refresh button so check the progress.  A new tar.gz file will appear under the 'Log Bundles' section of webpage.

    Logs_3.PNG

     

    6. Download the tar.gz and attach to thread in thwack.

    Logs_4.PNG

     

    Thanks for reading.

     

    "I am expressing multiple attitudes simultaneously sir, to which one are you referring?" - Spock, Into Darkness