DameWare Version 8 Product History

Version 2

    Release Notes for Version 8.0 – Released 3/13/12

     

    Why Install this Version

    This version of NTU provides the following improvements:

    • Version 8.0 of Mini Remote Control
    • Multiple bug fixes
    • Maintenance

    Note: Upgrading to NTU Version 8.0 imposes new licensing requirements. For additional information, see "Using the New Licensing System" in these release notes.


    Known Issues

    Mini Remote Proxy Service reflects the wrong version in Add/Remove Programs

    DameWare Mini Remote Proxy Service reflects version 7.5.9.1 in Add/Remove Programs instead of the correct version number, which is 8.0. This is purely aesthetic and has no effect on the product's functionality.


    MRC resizes some windows after disconnecting from multi-monitor computers

    If you connect to a remote computer with multiple monitors using MRC, the program changes the size and position of any open window that spans more than one monitor on the remote computer. When you click Disconnect in MRC, it changes the size and position of these windows so they fit on the monitor that had the majority of the window when it connected.


    Using the New Licensing System

    After installing NTU Version 8.0, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by openingStart > All Programs > SolarWinds > DameWare NT Utilities 8.0 > Enter License Information on the computer you want to license.


    To evaluate the software without a license, click Continue Evaluation.


    To license the software on a computer with Internet access:

    1. Click Enter Licensing Information.

    2. Select I have internet access and an activation key.

    3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the SolarWinds web site

    4. Log on to the portal using your Solarwinds customer ID and password.

    5. Click License Management on the left navigation bar.

    6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.

    7. If you cannot find an activation key in the Unregistered Licenses section,     contact SolarWinds customer support.

    8. Return to the Activate DNTU window, and then enter the activation key in the Activation Key field.

    9. If you access Internet web sites through a proxy server, click I access the internet through a     proxy server, and enter its proxy address and port.
        Note: If your computer accesses the Internet through an authenticated proxy server, complete the

    procedure for activating without Internet access instead.

    10. Click Next.

    11. Enter your email address and other registration information, and then click Next.


    To license the software on a computer without Internet access:

    1. Click Enter Licensing Information

    2. Select This server does not have internet access, and then click Next.

    3. Click Copy Unique Machine ID.

    4. Paste the copied data into a text editor document.

    5. Transfer the document to a computer with Internet access.

    6. On the computer with Internet access, complete the following steps:

          a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx, and

        then log on to the portal with your SolarWinds customer ID and password.

          b. Navigate to your product, and then click Manually Register License

          c. If the Manually Register License option is not available for your product,

        contact SolarWinds customer support.

          d. Provide the Machine ID from Step 5, and then download your license key file.

    7. Transfer the license key file to the NTU server.

    8. Return to the Activate NTU window, browse to the license key file, and then click Next.


    Managing your Open Issues in Licensing

    For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

    Open Issues in Licensing

    Open Issues in Licensing

    • Applying Federal Information Processing Standards (FIPS) to a licensed NTU server invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
    • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. To return the activation key to your pool of unregistered licenses, contact SolarWinds customer support.

     

    Release Notes for Version 8.0.1 – Released 4/26/12

     

    Why Install this Version

    This version of NTU provides the following improvements:

    • Version 8.0.1 of Mini Remote Control
    • Multiple bug fixes
    • Maintenance

    Note: Starting with version 8.0, NTU imposes new licensing requirements. For additional information, see "Using the New Licensing System" in these release notes.

    Fixed Issues in this Release

    This release of DameWare NT Utilities includes the following fixes:

    • Mini Remote Proxy Service now reflects the correct version in Add/Remove Programs. (110853)
    • Fixed an issue that prevented NTU from showing event log details for managed computers. (113186)
    • Fixed an issue that prevented NTU from showing the correct Workstation Properties for managed computers. (113512)
    • The "Use DNS entry" option now allows MRC to display the fully qualified domain name for computers in the Remote Connect dialog. (108108)
    • Fixed an issue that prevented NTU from showing entities in Active Directory Users & Computers. (113275)
    • Fixed an issue that prevented MRC client agents that are installed using the Mini Remote Control Client Agent MSI Builder from being upgraded. (115110)
    • Fixed an issue that prevented NTU from showing Windows updates for managed computers running Windows Vista or later. (111750)
    • The "Select Domain" menu in the Explore Network utility now shows available domains in NTU.


    Using the New Licensing System

    After installing NTU Version 8.0 and higher, you are prompted to enter the licensing information for your product. If you choose to start with the 14-day evaluation, you can access the Licensing Information options by opening Start > All Programs > SolarWinds > DameWare NT Utilities 8.0 > Enter License Information on the computer you want to license.

    To evaluate the software without a license, click Continue Evaluation.
    To license the software on a computer with Internet access:

    1. Click Enter Licensing Information.

    2. Select I have internet access and an activation key.

    3. Click the http://www.solarwinds.com/customerportal link to access the customer portal on the SolarWinds web site.

    4. Log on to the portal using your SolarWinds customer ID and password.

    5. Click License Management on the left navigation bar.

    6. Navigate to your product, choose an activation key from the Unregistered Licenses section, andthen copy  the activation key.

    7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds customer support.

    8. Return to the Activate DNTU window, and then enter the activation key in the Activation Key field.

    9. If you access Internet web sites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. Note: If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access instead.

    10. Click Next.

    11. Enter your email address and other registration information, and then click Next.


    To license the software on a computer without Internet access:

    1. Click Enter Licensing Information

    2. Select This server does not have internet access, and then click Next.

    3. Click Copy Unique Machine ID.

    4. Paste the copied data into a text editor document.

    5. Transfer the document to a computer with Internet access.

    6. On the computer with Internet access, complete the following steps:

    a. Browse to http://www.solarwinds.com/customerportal/licensemanagement.aspx,
    and then log on to the portal with your SolarWinds customer ID and password.

    b. Navigate to your product, and then click Manually Register License.

    c. If the Manually Register License option is not available for your product,
    contact SolarWinds customer support.

    d. Provide the Machine ID from Step 5, and then download your license key file.

    7. Transfer the license key file to the NTU server.

    8. Return to the Activate NTU window, browse to the license key file, and then click Next.

     

    Managing your Open Issues in Licensing

    For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see SolarWinds License Manager.

    Open Issues in Licensing

    • Applying Federal Information Processing Standards (FIPS) to a licensed NTU system invalidates the existing license. To reactivate your license, contact SolarWinds customer support.
    • If you enter the activation key from another SolarWinds product by mistake, the activation key for the other product is considered registered even though your actual product remains unlicensed. Deactivate the misallocated activation key to return it to your pool of unregistered licenses.

    To return a misallocated activation key to your pool of unregistered licenses:

    1. Navigate tohttp://solarwinds.s3.amazonaws.com/solarwinds/Release/LicenseManager/LicenseManager.zip.

    2. Unzip the downloaded file, and then run LicenseManager.exe.

    3. Start the License Manager from the SolarWinds Program group.

    4. Select the products you want to deactivate on this computer.

    5. Click Deactivate.

    6. Click Deactivate again to confirm your selection.

    Note: Deactivated licenses are now available for activation on a new computer.