Symantec NetBackup (Client)

Version 2

    This template allows you to monitor the performance of Symantec NetBackup Client installed on a Windows machine by using Windows Services, TCP Port, and Windows Event Log monitors.

     

    Prerequisites: WMI access on target server.

    Credentials: Administrator on the target server.

    Note: This was tested on Symantec NetBackup 7 Client.

     

    Configuring Windows Remote Management (WinRM)

    1. If not already done so, install PowerShell 2.0 and WinRM on the SAM and target servers. Powershell 2.0 can be found here: http://support.microsoft.com/kb/968930.
    2. On the SAM server, open a command prompt as an Administrator. To do this, perform the following step:
    • Go to the Start menu and right-click the cmd.exe and then select Run as Administrator.
    1. Enter the following in the command prompt:
      winrm quickconfig
      winrm set winrm/config/client @{TrustedHosts="*"}
    2. On the target server, open a command prompt as an Administrator and enter the following:
      winrm quickconfig
      winrm set winrm/config/client @{TrustedHosts="IP_ADDRESS"}
      where IP address is the IP address of your SAM server.

     

    Components Monitors:

    Service: NetBackup Client Service

         This monitor returns CPU and memory usage of the NetBackup Client Service. This is the main NetBackup client service and it starts other necessary services. This network service is used to create “firewall friendly” socket connections.

     

    Service: NetBackup Legacy Client Service

         This monitor returns CPU and memory usage of the NetBackup Legacy Client Service. This service listens for connections from NetBackup servers in the network and when an authorized connection is made, starts the necessary NetBackup process to service the connection.

     

    Service: NetBackup Legacy Network Service

         This monitor returns CPU and memory usage of the Legacy Network Service

     

    NetBackup Client TCP Port

         This component monitor tests the ability of a NetBackup client to accept incoming sessions from the server. By default, it monitors TCP port 13724.

     

    Multistreamed Backups TCP port

         This component monitor tests the ability of a NetBackup client to accept incoming sessions from the server. By default, it monitors TCP port 13782. This port is used to get a list of mount points for multistreamed backups. It also accesses or updates host properties for the client.

     

    NetBackup Client Error and Warning Events

         This monitor returns the number of Warning and Error messages in the Windows Application log file. It looks for the following Source Names: NetBackup, NetBackup Client Service, NetBackup Job Manager, and NetBackup Legacy Client Service. This monitor should be zero at all times. If it is not, you should look in the Windows Event Viewer for details.

     

     

    Portions of this document were originally created by and are excerpted from the following sources:
    Symantec,
    Veritas NetBackup Troubleshooting Guide, Copyright © 2012. All rights reserved. Available at:
    http://www.symantec.com/business/support/index?page=content&id=TECH136090.
    http://www.symantec.com/business/support/index?page=content&id=TECH136090.