thwack Store Items & FAQ - Updated March 25, 2015

    It is with pleasure to finally announce the first-ever, point-based store on thwack!  We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams.  Below are the items available for purchase and a little information on how the process will work.


    Click here to visit the thwack Store!

    Need to earn points? Go here to see how.

    Issues with an order? Here is how we can help you.




    SolarWinds Stickers (Pack of 5)150stickers.jpg
    Geek Buttons/Badges (Pack of 5)150buttons.jpg
    SolarWinds Sunglasses250sunglasses.jpg
    Foam Hat250foamhat.PNG
    Water Gun300watergun.jpg
    Nerf Gun300nerfgun.jpg
    Window Basketball Hoop750basketballhoop.jpg
    thwack Hammer750hammer.jpg

    "Users Also Known As Job Security"

    Retractable Badge Holder

    1000Job Badge Holder.jpg

    "My Boss' Ego Is Over Provisioned"

    Retractable Badge Holder

    1000Boss Badge Holder.jpg
    Orange SolarWinds Coffee Mug1200orange sw mug.jpg
    Pint Glass1500pintglass.png
    SolarWinds Lanyard1500Lanyard.jpg
    Superhero Coffee Mug1650superhero mug.jpg
    You Don't Know thwack Mug1650Mugs-full.jpg
    SolarWinds Notebook1750Notebook.jpg
    4GB USB2000usb.jpg
    Laptop Sleeve2000laptop sleeve.jpg

    "I'm Too Exsy for my Data Center"

    VMworld 2014 T-Shirt

    2000im too exsy t-shirt.jpg

    "I'm Wearing A Lab Coat, Your Argument Is Invalid"

    Cisco Live 2014 T-Shirt

    2000SolarWinds Lab t-shirt.jpg
    SolarWinds Geek T-shirt2000geek tshirt.jpg
    SolarWinds Lab T-shirt2000Its-Technical-FULL.jpg
    No The Network Is Not Down T-shirt2000Tee-Network-FULL.jpg
    I'm Not Babbling I'm Encrypted2000Tee-Not-Babbling-FULL.jpg
    Replace User Try Again T-Shirt2000Tee-Replace-User-FULL.jpg
    You Don't Know thwack T-Shirt2000YDKT-shirt.jpg
    SolarWinds Beanie2250beanie.jpg
    Wireless Mouse2500mouse.png
    SolarWinds Lab Coat3500labcoat-full.jpg
    SolarWinds Polo3750polos.jpg
    Laptop Skin - SolarWinds Buttons4000LaptopSkins Button.jpg
    Laptop Skin - thwack Tiles4000LaptopSkin Tile.jpg

    thwack Snuggie

    SolarWinds Zip-up Hoodie6000hoodie.jpg
    thwack Messenger Bag9000Messenger Bag.jpg
    thwack Backpack (thwackPack)10000backpack.jpg



    Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?

    No, you will not lose your spot on the leaderboard nor your badges.  However, the store will deduct these points from your available balance.  For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change.  In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.

    Is the shipping cost covered?

    Yes. There will be no cost to you.  However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.


    Why is international shipping not available?

    The cost of shipping through our current resources outweighs the worth of the item.  We are looking to open the store to all international users in the future.  We apologize for the inconvenience at this time.

    How soon will I receive my item?

    After your order has been processed, you should receive your item via FedEx Ground Shipping within 7-10 business days.

    How do I purchase an item from the store?

    You can find the store by clicking on Browse > Store.  Or follow this link.

    store nav.png

    From there, you will see your available point balance across the top of the page with each of the items in the store below.  If you do not have enough points for an item, that item will be locked.

    store screenshot.PNG

    Once you've narrowed down the item(s) you'd like to purchase, click on Purchase! You'll then see the tile flip over to confirm your purchase.   If you've made a mistake and do not want this item, simply X out of the box and the order will not be placed.  Please only click the Purchase button ONCE.  It can take a couple seconds for the system to acknowledge you have purchased the item.  If you click more than once, it will keep deducting points from your account in which you will need to contact us to reimburse these points.

    confirm purchase.PNG

    Upon confirming your purchase, an email will be sent to the email address associated with your thwack account.  This email will contain a URL that will take you to complete the order.  The rest of the process is very simple, just click through and make sure to enter a U.S. or Canada shipping address.





    Questions?  Feel free to post a comment below.