It is with pleasure to finally announce the first-ever, point-based store on thwack! We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams. Below are the items available for purchase and a little information on how the process will work.
Click here to visit the thwack Store!
Need to earn points? Go here to see how.
Issues with an order?is how we can help you.
Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?
No, you will not lose your spot on the leaderboard nor your badges. However, the store will deduct these points from your available balance. For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change. In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.
Is the shipping cost covered?
Yes. There will be no cost to you. However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.
Why is international shipping not available?
The cost of shipping through our current resources outweighs the worth of the item. We are looking to open the store to all international users in the future. We apologize for the inconvenience at this time.
How soon will I receive my item?
After your order has been processed, you should receive your item via FedEx Ground Shipping within 7-10 business days.
How do I purchase an item from the store?
You can find the store by clicking on Browse > Store. Or follow this link.
From there, you will see your available point balance across the top of the page with each of the items in the store below. If you do not have enough points for an item, that item will be locked.
Once you've narrowed down the item(s) you'd like to purchase, click on Purchase! You'll then see the tile flip over to confirm your purchase. If you've made a mistake and do not want this item, simply X out of the box and the order will not be placed. Please only click the Purchase button ONCE. It can take a couple seconds for the system to acknowledge you have purchased the item. If you click more than once, it will keep deducting points from your account in which you will need to contact us to reimburse these points.
Upon confirming your purchase, an email will be sent to the email address associated with your thwack account. This email will contain a URL that will take you to complete the order. The rest of the process is very simple, just click through and make sure to enter a U.S. or Canada shipping address.
Questions? Feel free to post a comment below.