thwack Store Items & FAQ - Updated March 31, 2016

Version 23

    It is with pleasure to finally announce the first-ever, point-based store on thwack!  We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams.  Below are the items available for purchase and a little information on how the process will work.

     

    Click here to visit the thwack Store!

    NEW and IMPROVED ordering process! Check it out here.

    Need to earn points? Go here to see how.

    Issues with an order? Here is how we can help you.

     

    ACTIONS

    POINTS

    ITEM
    SolarWinds Stickers (Pack of 5)150

    stickers.jpg

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    Geek Buttons/Badges (Pack of 5)150

    buttons.jpg

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    SolarWinds Sunglasses250

    sunglasses.jpg

    Click on the picture to enlarge.

    Foam Hat250

    foamhat.PNG

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    Water Gun300

    watergun.jpg

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    Nerf Gun300

    nerfgun.jpg

    Click on the picture to enlarge.

    Window Basketball Hoop750

    basketballhoop.jpg

    Click on the picture to enlarge.

    thwack Hammer750

    hammer.jpg

    Click on the picture to enlarge.

    Koozie750

    Koozie.jpg

    Click on the picture to enlarge.

    "Users Also Known As Job Security"

    Retractable Badge Holder

    1000

    Job Badge Holder.jpg

    Click on the picture to enlarge.

    "My Boss' Ego Is Over Provisioned"

    Retractable Badge Holder

    1000

    Boss Badge Holder.jpg

    Click on the picture to enlarge.

    Orange SolarWinds Coffee Mug1200

    orange sw mug.jpg

    Click on the picture to enlarge.

    Pint Glass1500

    pintglass.png

    Click on the picture to enlarge.

    SolarWinds Lanyard1500

    Lanyard.jpg

    Click on the picture to enlarge.

    Superhero Coffee Mug1650

    superhero mug.jpg

    Click on the picture to enlarge.

    You Don't Know thwack Mug1650

    Mugs-full.jpg

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    SolarWinds Notebook1750

    Notebook.jpg

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    Laptop Sleeve2000

    laptop sleeve.jpg

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    "I'm Too Exsy for my Data Center"

    VMworld 2014 T-Shirt

    2000

    im too exsy t-shirt.jpg

    Click on the picture to enlarge.

    "I'm Wearing A Lab Coat, Your Argument Is Invalid"

    Cisco Live 2014 T-Shirt

    2000

    SolarWinds Lab t-shirt.jpg

    Click on the picture to enlarge.

    SolarWinds Geek T-shirt2000

    geek tshirt.jpg

    Click on the picture to enlarge.

    SolarWinds Lab T-shirt2000

    Its-Technical-FULL.jpg

    Click on the picture to enlarge.

    No The Network Is Not Down T-shirt2000

    Tee-Network-FULL.jpg

    Click on the picture to enlarge.

    I'm Not Babbling I'm Encrypted2000

    Tee-Not-Babbling-FULL.jpg

    Click on the picture to enlarge.

    Replace User Try Again T-Shirt2000

    Tee-Replace-User-FULL.jpg

    Click on the picture to enlarge.

    You Don't Know thwack T-Shirt2000

    YDKT-shirt.jpg

    Click on the picture to enlarge.

    SolarWinds 2015 Events t-shirt "Heart IT"3000

    heart IT.JPG

    Click on the picture to enlarge.

    SolarWinds Coffee Mug

    2000

    Solarwinds Mugs-300p.jpg

    Click on the picture to enlarge.

    Travel Coffee Mug2500

    SW-Tumbler-full.jpg

    Click on the picture to enlarge.

    SolarWinds Lab Coat3500

    labcoat-full.jpg

    Click on the picture to enlarge.

    SolarWinds Polo3750

    polos.jpg

    Click on the picture to enlarge.

    8GB SolarWinds USB Stick4000

    1.jpg

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    Laptop Skin - SolarWinds Buttons4000

    LaptopSkins Button.jpg

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    Laptop Skin - thwack Tiles4000

    LaptopSkin Tile.jpg

    Click on the picture to enlarge.

    thwack Snuggie

    5000

    snuggie.jpg

    Click on the picture to enlarge.

    SolarWinds Zip-up Hoodie6000

    hoodie.jpg

    Click on the picture to enlarge.

    SolarWinds Wind/Rain Jacket 8000

    Solarwinds-Windbreaker-300p.jpg

    Click on the picture to enlarge.

    thwack Messenger Bag9000

    Messenger Bag.jpg

    Click on the picture to enlarge.

    thwack Backpack (thwackPack)10000

    backpack.jpg

    Click on the picture to enlarge.

     

     

    Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?

    No, you will not lose your spot on the leaderboard nor your badges.  However, the store will deduct these points from your available balance.  For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change.  In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.

     

    Is the shipping cost covered?

    Yes. There will be no cost to you.  However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.

     

    Why is international shipping not available?

    Cost has been a struggle but we've made progress and hoping to open the store to the UK, Germany and Australia very soon! Stay tuned!

     

    My points were deducted, but I don't live in U.S. or Canada. How can I get my points back?

    Unfortunately, we cannot reimburse you the points spent, but we will definitely help you with your order once we open the store internationally.

    How soon will I receive my item?

    After your order has been processed and shipped, you should receive your item via FedEx Ground Shipping within 7-10 business days.

     

    How do I purchase an item from the store?

    You will begin the purchasing process in a similar way, but will soon see the changes.

    You'll be presented with a list of products you're able to purchase. After clicking the

    purchase button, the item card rotates and presents a "confirm" button.

    Screen Shot 2016-03-29 at 2.14.43 PM.png

    After clicking Confirm, you will be presented with a shopping cart dialog. Here, you can

    review the items in the cart, checkout, or keep shopping.

     

    A new icon in the header will show you the current number of items in your cart. Clicking

    this icon will also bring up the shopping cart dialog. No longer will you lose your order

    if you have to step away!

    Screen Shot 2016-03-29 at 2.15.02 PM.png

    Clicking the Checkout Now button will transition the dialog to a form that allows you to fill

    in a new address or select an existing address. *An existing address can only be used if

    you already have one listed in your profile.

    Once finished, you click on the Complete Order button.

    Screen Shot 2016-03-29 at 2.15.16 PM.png

    After clicking the Complete Order button, you will then be presented with an Order Complete

    dialog that explains what happens next.

    Screen Shot 2016-03-29 at 2.15.25 PM.png

    Until an order has been confirmed Received by our fulfillment vendor, you will see an order

    status icon in the header bar next to your login name. The number next to the icon indicates

    the number of open orders.

    Clicking this icon will present an Order Status dialog that shows the fulfillment stage the

    order is in, along with a link to track the package it has already been shipped.

    Screen Shot 2016-03-29 at 2.15.39 PM.png

    The last noteworthy thing to mention are the stages of an order. Orders can be in one of three states:

    Submitted, Processing or Shipped.

    Screen Shot 2016-03-29 at 2.15.52 PM.png

     

    Questions?  Feel free to post a comment below.