thwack Store Items & FAQ - Updated May 23, 2016

Version 29

    It is with pleasure to finally announce the first-ever, point-based store on thwack!  We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams.  Below are the items available for purchase and a little information on how the process will work.

     

    • Click here to visit the thwack Store!
    • NEW and IMPROVED ordering process! Check it out here.
    • Need to earn points? Go here to see how.
    • Issues with an order? Contact us at ThwackStore@solarwinds.com, and we'll make sure to get back to you in 2-3 business days.

     

    ITEM

    POINTS

    SolarWinds Stickers (Pack of 5)

    Click on the picture to enlarge.

    stickers.jpg

    300

    Geek Buttons/Badges (Pack of 5)

    Click on the picture to enlarge.

    buttons.jpg

    300

    SolarWinds Sunglasses

    Click on the picture to enlarge

    sunglasses.jpg

    500

    Foam Hat

    Click on the picture to enlarge

    foamhat.PNG

    500

    USB Car Power Adapter

    Click on the picture to enlarge

    carcharger.jpg

    900

    Window Basketball Hoop

    Click on the picture to enlarge

    basketballhoop.jpg

    1,500

    THWACK Hammer

    Click on the picture to enlarge

     

    hammer.jpg

    1,500

    Koozie

    Click on the picture to enlarge

    Koozie.jpg

    1,500

    "Users Also Known As Job Security"

    Retractable Badge Holder

    Click on the picture to enlarge

    Job Badge Holder.jpg

    2,000

    "My Boss' Ego Is Over Provisioned"

    Retractable Badge Holder

    Click on the picture to enlarge

    Boss Badge Holder.jpg

    2,000

    SolarWinds Lanyard

    Click on the picture to enlarge

    Lanyard.jpg

    3,000

    THWACK Cup2Go

    Click on the picture to enlarge

    coffee-mug-500p.jpg

    3,500

    THWACK Stainless Tumbler

    Click on the picture to enlarge

    Pint-Glass.jpg

    4,000

    THWACK Waterbottle

    Click on the picture to enlarge

    Waterbottle.jpg

    5,000

    THWACK Notebook

    Click on the picture to enlarge

    notebook.jpg

    5,000

    Laptop Sleeve

    Click on the picture to enlarge

    laptop-sleeve.jpg

    5,000

    SolarWinds Geek Tee

    Click on the picture to enlarge

    geek tshirt.jpg

    5,000

    SolarWinds Lab Tee

    Click on the picture to enlarge

    Its-Technical-FULL.jpg

    5,000

    "Replace User Try Again" Tee

    Click on the picture to enlarge

    replace-user-tee.jpg

    5,000

    "Threat Hunter" Exclusive Tee

    Click on the picture to enlarge

    ThreatHunters.jpg

    6,000

    "Rage Against the Virtual Machine" Exclusive Tee

    Click on the picture to enlarge

    Rage.jpg

    6,000

    SolarWinds Lab Coat

    Click on the picture to enlarge

    labcoat-full.jpg

    7,000

    SolarWinds Polo

    Click on the picture to enlarge

    Mens-Polo.jpg

    8,000

    8GB SolarWinds USB Stick

    Click on the picture to enlarge

    1.jpg

    8,000

    Laptop Skin - SolarWinds Buttons

    Click on the picture to enlarge

    LaptopSkins Button.jpg

    8,000

    SolarWinds Light Zip-up Hoodie

    Click on the picture to enlarge

    New+-+Hoodie.jpg

    10,000

    SolarWinds Wind/Rain Jacket

    Click on the picture to enlarge

    Solarwinds-Windbreaker-300p.jpg

    10,000

    THWACK Messenger Bag

    Click on the picture to enlarge

    Messenger Bag.jpg

    15,000

    THWACK Backpack (THWACKpack)

    Click the picture to enlarge

    backpack.jpg

    20,000

    THWACK Desktop "Cafe"

    Hot & Cold Settings

    Size: 7 1/2" x 11" x 10"

    Click on the picture to enlarge

    fridge.jpg

    80,000

    THWACK Custom Corn Hole Set

    Includes Sandbags

    Size: 24" x 48"

    Click on the picture to enlarge

    thwack_corn-hole-board_500x500.jpg

    100,000

    THWACK Multi-Game Table

    Includes Pool Table, Air Hockey, Ping Pong, and Foosball

    Size: 48" x 24" x 32"

    Click on the picture to enlarge

    Table.jpg

    150,000

     

     

    Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?

    No, you will not lose your spot on the leaderboard nor your badges.  However, the store will deduct these points from your available balance.  For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change.  In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.

     

    Is the shipping cost covered?

    Yes. There will be no cost to you.  However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.

     

    What countries do you ship to?

    United States, Canada, United Kingdom, and Germany are currently the only countries we ship to.

     

    My points were deducted, but I don't live in any of the eligible countries for shipping. How can I get my points back?

    Please email thwackstore@solarwinds.com for assistance.

    How soon will I receive my item?

    After your order has been processed and shipped, you should receive your item within 7-10 business days.

     

    How do I purchase an item from the store?

    You will begin the purchasing process in a similar way, but will soon see the changes.

    You'll be presented with a list of products you're able to purchase. After clicking the

    purchase button, the item card rotates and presents a "confirm" button.

    Screen Shot 2016-03-29 at 2.14.43 PM.png

    After clicking Confirm, you will be presented with a shopping cart dialog. Here, you can

    review the items in the cart, checkout, or keep shopping.

     

    A new icon in the header will show you the current number of items in your cart. Clicking

    this icon will also bring up the shopping cart dialog. No longer will you lose your order

    if you have to step away!

    Screen Shot 2016-03-29 at 2.15.02 PM.png

    Clicking the Checkout Now button will transition the dialog to a form that allows you to fill

    in a new address or select an existing address. *An existing address can only be used if

    you already have one listed in your profile.

    Once finished, you click on the Complete Order button.

    Screen Shot 2016-03-29 at 2.15.16 PM.png

    After clicking the Complete Order button, you will then be presented with an Order Complete

    dialog that explains what happens next.

    Screen Shot 2016-03-29 at 2.15.25 PM.png

    Until an order has been confirmed Received by our fulfillment vendor, you will see an order

    status icon in the header bar next to your login name. The number next to the icon indicates

    the number of open orders.

    Clicking this icon will present an Order Status dialog that shows the fulfillment stage the

    order is in, along with a link to track the package it has already been shipped.

    Screen Shot 2016-03-29 at 2.15.39 PM.png

    The last noteworthy thing to mention are the stages of an order. Orders can be in one of three states:

    Submitted, Processing or Shipped.

    Screen Shot 2016-03-29 at 2.15.52 PM.png

     

    Questions?  Feel free to post a comment below.