This template contains basic performance counters and services for monitoring Exchange 2007 and 2010 Unified Messaging Role. This template is designed to work out of the box and does not require any additional configuration. If you need more detailed monitoring, you should use it in combination with the Exchange 2007 (2010) Unified Messaging Role Counters (Advanced) template.
Prerequisites: RPC and WMI access to the Exchange server.
Credentials: Windows Administrator on target server.
These performance counters and services are based on the following information:
- Monitoring Unified Messaging Server: Exchange 2007 Help, "Microsoft TechNet:
- Unified Messaging Server Counters: Exchange 2010 Help, "Microsoft TechNet":
Service: Exchange Active Directory Topology
Provides Active Directory topology information to Exchange services. If this service is stopped, most Exchange services are unable to start. This service has no dependencies.
Service: Exchange File Distribution Service
Distributes offline address book (OAB) and custom Unified Messaging prompts. This service is dependent on the Microsoft Exchange Active Directory Topology and Workstation services.
Service: Exchange Monitoring
Allows applications to call the Exchange diagnostic cmdlets. This service has no dependencies.
Service: Exchange Speech Engine
Provides speech processing services for Unified Messaging (UM). This service is dependent on the Windows Management Instrumentation (WMI) service.
Service: Exchange Unified Messaging
Enables Microsoft Exchange Unified Messaging features. This allows voice and fax messages to be stored in Exchange and gives users telephone access to e-mail, voice mail, calendar, contacts, or an auto attendant. If this service is stopped, Unified Messaging is not available. This service is dependent on the Microsoft Exchange Active Directory Topology and the Microsoft Exchange Speech Engine service.
Directory Access Failures
Shows the number of times that attempts to access Active Directory failed.
Should be 0 at all times.
Operations over Six Seconds
Shows the number of all UM operations that took more than six seconds to complete. This is the time during which a caller was waiting for UM to respond.
Should be 0 at all times.
Calls Disconnected by Callers During UM Audio Hourglass
Shows the number of calls during which the caller disconnected while Unified Messaging was playing the audio hourglass tones.
Should be 0 at all times. A nonzero value suggests excessive latency between a Unified Messaging server and targeted domain controller.
Portions of this document were originally created by and are excerpted from the following sources:
Microsoft Corporation, “Technet Library,” Copyright © 2012 Microsoft Corporation. All rights reserved. Available at