This template contains basic performance counters and services for monitoring the Exchange 2007 and 2010 Client Access Role. This template is designed to work out of the box and does not require any additional configuration. If you need more detailed monitoring, you should use it in combination with the Exchange 2007 (or 2010) Client Access Role Counters (Advanced) template.
Prerequisites: RPC and WMI access to the Exchange server.
Credentials: Windows Administrator on target server.
These performance counters and services are based on the following information:
- Monitoring Client Access Server: Exchange 2007 Help: "Microsoft TechNet":
- Client Access Server Counters: Exchange 2010 Help: "Microsoft TechNet":
Service: Exchange Active Directory Topology
Provides Active Directory topology information to Exchange services. If this service is stopped, most Exchange services are unable to start. This service has no dependencies.
Service: Exchange File Distribution Service
Distributes offline address book (OAB) and custom Unified Messaging prompts. This service is dependent on the Microsoft Exchange Active Directory Topology and Workstation services.
Service: Exchange IMAP4
Provides IMAP4 service to clients. If this service is stopped, clients will not be able to connect to this computer using the IMAP4 protocol. This service is dependent upon the Microsoft Exchange Active Directory Topology service.
Service: Exchange Monitoring
Allows applications to call the Exchange diagnostic cmdlets. This service has no dependencies.
Service: Exchange POP3
Provides POP3 service to clients. If this service is stopped, clients cannot connect to this computer using the POP3 protocol. This service is dependent on the Microsoft Exchange Active Directory Topology service.
Service: Exchange Service Host
Provides a host for several Exchange services. On internal server roles, this service is dependent on the Microsoft Exchange Active Directory Topology service. On Edge Transport servers, this service is dependent upon the Microsoft Exchange ADAM service.
Average Search Time
Shows the average time that elapsed while waiting for a search to complete. Should be less than 5,000 milliseconds (ms) at all times.
Average Time to Process a Free Busy Request
Shows the average time to process a free/busy request in seconds. One request may contain multiple mailboxes. Free/busy responses do not have meeting suggestions.
Should always be less than 5.
Shows the number of HTTP requests waiting to be assigned to a thread. Average of 50–100.
Download Task Queued
Shows the number of OAB download tasks queued since the File Distribution service started. Should be 0 at all times. Values greater than 0 indicate a failure to copy OAB data files from Mailbox servers.
Portions of this document were originally created by and are excerpted from the following sources:
Microsoft Corporation, “Technet Library,” Copyright © 2012 Microsoft Corporation. All rights reserved. Available at