The most recent content from our members.
Last week I was asked about offline VDI. I was taken back a bit because that hasn’t come in a really long time. My opinion has always been that if you didn’t have the Internet or a link to the database that installing the application locally wasn’t really going to do anything for you. Maybe I am just taking for granted…
Privacy issues\regulations are the worst that has happened to corporate IT. This my be a Canadian thing or related to working with unionized employees but those are two issues that have shaped my opinion anyways. Not sure how it affects other geo’s around the world but it seems like we have bent of backwards for the…
I don’t deny that great remote support tools are needed. It my IT career the best I’ve been able to muster most times is RDP and the joy of combing thru the event logs for server support. On the desktop side of the house I’ve usually had the pleasure of some outdated MS product to work with because it was “free”. This is…
In an earlier post, I discussed the path to successfully implementing a help desk system for a mid sized organization that was new to the idea. Luckily, the hard work of my team and positive reinforcement received from management helped sell the idea further. In fact, I selected a handful of power users - you know, the…
Over the last three weeks my posts have focused around end users and remote support tools. This time I want to focus on vendors. In theory you should love your vendors that you work with, there are an extension of your IT team. I know there are the new vendors trying to get new business and most people try to avoid them…
I've held a number of different positions at companies of varying size, but one instance clearly stands out in my mind. Several years ago, I had the distinct pleasure of managing a very sharp IT team for a mid sized call center. This was the first time I had ever officially managed a team, being traditionally a very…
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