We often use things like tags to pull certain tickets out of our dashboard metrics (for instance, if we have a ticket that's more of a project-tracking hub than an actual incident, we'll tag it with "Project" and can then handle those specially in Time To Resolution metrics. Similarly, we have tickets created by an anti-phishing software that are often very quick to resolve and that come in with a uniform prefix appended to the title. They're so quickly handled that we want them filtered out, and we can using the Title filter and wildcards.
However, these filters are not available to use in the Analytics section for the time-centric analytics reporting. We cannot look at things like average time to resolution without the very heavy caveat that these include both our very long (Project) and very short (phishing alert) tickets. These outliers make the averages tough to use. Can we add these as filters?
