• Welcome back from... Jail?

    • Open for Voting on 20 Feb 2020
    • 7 Comments
    A few years back while working for a school district I received a ticket for one of outreach sites that I had not heard of.  After getting to the address I discover that this location is the local jail and that we have equipment we maintain on one of...
    • 23 Oct 2017 5:44 PM
  • Help My Computer Will not Power Back on!

    • Open for Voting on 20 Feb 2020
    • 18 Comments
    Got a call from a lady on her cell phone saying that she couldn't get her computer to power back up, after it suddenly lost power.  I start trouble shooting everything, making sure she didn't unplug anything, checking all the cables, press and hold the...
    • 23 Oct 2017 2:55 PM
  • Your firewall is blocking my traffic!

    • Open for Voting on 20 Feb 2020
    • 7 Comments
    How many times have we heard that over the years?  Never mind that both your source and destination IP addresses are internal to the network, but that’s another story for another day. We had some new, temporary users on our network that were all from...
    • 14 Mar 2017 5:17 PM
  • A ticket about a ticket...about a ticket...about a ticket...about a

    • Open for Voting on 20 Feb 2020
    • 0 Comments
    So, we're using (and thinking about switching to Web Helpdesk) a helpdesk software that will remain anonymous to protect those individuals. Anyway, one of our staff members came in to my office and said they need some help as there are 1000's of new...
    • 24 Oct 2017 12:52 AM
  • NPM 12 upgrade

    • Open for Voting on 20 Feb 2020
    • 5 Comments
    • 16 May 2016 7:03 PM
  • Thwackster of the Year

    • Open for Voting on 20 Feb 2020
    • 9 Comments
    Lets create a award for the years bet overall contributor, someone that has really out performed the rest of the competition, like say rschroeder ​.  He always has something great to add to conversations and is always very detailed in his responses....
    • 15 Sep 2017 12:01 PM
  • To Switch or Not to Switch...

    • Open for Voting on 20 Feb 2020
    • 2 Comments
    I was with a software company back in 1999. This software was client – server based.  Anyway, this one large client (5 Star Resort), had a very nice spa that used our software. This software was fairly new, as we had just developed the windows based...
    • 14 Mar 2017 2:25 PM
  • Just once, I want a password verification to say "Close enough".

    • Open for Voting on 20 Feb 2020
    • 5 Comments
    Positive reinforcement.
    • 16 Feb 2018 2:28 PM
  • I Am The Single Point Of Failure (or Serendipity is Your Friend.)

    • Open for Voting on 20 Feb 2020
    • 3 Comments
    So back in my wiring days , I was working in a patch closet. As you can imagine, it is hard to run patch cables without touching the existing cables as your route them through the cable management. I left the closet having completed my work, when about...
    • 14 Mar 2017 3:15 PM
  • Thinking out of the box Award

    • Open for Voting on 20 Feb 2020
    • 3 Comments
    For fixing a significant problem using new methods or unexpected ways. For that unconventional IT Hero that sees through the forest--AND the trees!
    • 25 Jul 2016 8:49 PM