New to Thwack. Hoping someone can help.
Within our SW Web Heldpesk, i have a JSON file to import code into the helpdesk and everything is populating as expected into SW, except for 1 field.
I am trying to populate the "Notes" Box, but no matter what option i use,
notes, TechNotes, shortDetail, latestNote, TicketNotes, ClientNotes - nothing appears to populate.
I have been on to support team who have advised to try Thwack to see if anyone can help.