Custom HTML JSON Notes

JSON Notes

New to Thwack. Hoping someone can help.

Within our SW Web Heldpesk, i have a JSON file to import code into the helpdesk and everything is populating as expected into SW, except for 1 field.

I am trying to populate the "Notes" Box, but no matter what option i use,

notes, TechNotes, shortDetail, latestNote, TicketNotes, ClientNotes - nothing appears to populate.

I have been on to support team who have advised to try Thwack to see if anyone can help.

Patrick

PatrickdSJH

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