Hello, Has anyone out there ever used SolarWinds data as an input to the servicenow CMDB? We are considering utilizing SolarWinds as our initial primary source of data into the servicenow CMDB rather than servicenow Discovery. We already have SolarWinds set up and polling our Data Centers. Are there drawbacks to this approach? What are… Show more

Downsides are CI creation for servers built in Servicenow may not report the same as what is discovered. (differences in hostname, short hostname vs. FQDN, different domains, mixed case hostnames, DNS entries, etc.). Being able to associate a support group for ticketing to a specific CI. Who assigns the support group and when? How do you…