#78 - Migrating from Ticketing to Full Service
While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.
#77 - Orion Maps 2.0, New Alerting, and Palo Alto Networks Monitoring
In this episode of SolarWinds Lab, the team breaks down one of our largest, multi-product feature releases to date. Between the new Orion Maps 2.0 engine, reboot of the status engine for rollups and alert filtering, and the reveal of the #1 THWACK member-requested Network Insight for Palo Alto module for Network Performance Monitor – we know you’ll have plenty of questions. Be sure to log in live to THWACK to chat with Senior Manager of Product Strategy Chris OBrien, network products guru Abigail Norman, and of course, Head Geeks Patrick Hubbard and Leon Adato. Join us as we cover major changes to NPM, NTA, NCM, IPAM, VNQM and more.
#76 - Joe vs. the NetFlow Volcano
Whether you’re curious if flow monitoring might be helpful, or you’ve been coalescing IPFIX streams of network-activity goodness for years, IT’s reliable, old hand has learned a few new tricks. In this episode, Head Geeks™ Patrick Hubbard and Leon Adato are joined by Principal Product Manager for NetFlow Traffic Analyzer, Joe Reves, to revisit the basics and rediscover why network engineers use flow monitoring in the first place. They'll discuss how it’s configured, and examine the differences between NetFlow, J-Flow, sFlow, and other protocols. Find out when to use basic flow monitoring, traffic sampling, 95th percentiles, and traffic-based rules to see what’s really happening on your network. Times have changed and, believe it or not, flow monitoring has, too.
#75 - The Truth Is Out There - Anomaly Detection in DPA
In this episode, Head Geeks™ Patrick Hubbard and Thomas LaRock are joined by special guest, Distinguished Engineer Karlo Zatylny, to talk about the latest release of SolarWinds® Database Performance Analyzer, which includes anomaly detection powered by machine learning.
#74 - Security Tools to Fit Today's Threats
In this episode, Head Geeks™ Destiny Bertucci and Thomas LaRock will show you how to ward off security dangers using SolarWinds software. See how SQL injection can be rooted out and how access rights compliance is a headache of the past. All while using Log & Event Manager with a little help from Access Rights Manager. Join us as we deep dive into security needs, and show you how to prevent your infrastructure from being victim to low hanging fruit, and how to be more proactive in the future.
#73 - You Asked For It, We Deliver!
In this episode, Head Geeks™ Patrick Hubbard and Leon Adato dig deep—through the copious pile of topic live chat suggestions, SWUG™ requests, support questions, and popular engineer how-to sessions—to create a session that is truly a command performance. They'll cover everything from basic view customizations to virtualization automation, and even hit on configuring the new SAML 2.0 compliant SSL features of the Orion® Platform. We know this is one Lab episode you won't want to miss, because it's what you asked for in the first place!
#72 - Two Geeks and a Goddess II: Azure the Easy Way
If there’s one customer takeaway in 2018, it’s that most of you are now running at least some production workloads in somebody else’s data center, especially Azure®. The great news is you can monitor cloud resources with the tools you already have, and we’ll show you how. In this episode, Microsoft® Ops advocate Phoummala Schmitt (@ExchangeGoddess), Head Geek™ and 10-year Microsoft MVP Thomas LaRock, and Head Geek Patrick Hubbard present a special deep-dive into Azure monitoring, hybrid IT/cloud operations, and assuring great services, regardless of where they live.
#71 - FestivOps for the Rest of Ops
Confused about much hyped DevOps? Curious if developer's monitoring tools are different than those made for operations? Wondering if there are hidden cloud tools in the Orion® Platform modules you already have? As always, SolarWinds Lab™ is here to help. In a SolarWinds Lab first, Head Geeks™ Thomas LaRock and Patrick Hubbard travel to Las Vegas for AWS re:Invent to interview technology pros and SolarWinds customers about how much or even *if* they’re happily using DevOps and cloud technologies in production. And next Head Geek Leon Adato and Patrick bring the conversation back to the Lab to untangle hybrid IT hype and reveal recent new dev and automation features in NPM and SAM you might not know about, like container monitoring. Leon even presents an Orion Platform insider's how-to for managing containers, microservices, and more. If you’ve ever wondered if you must buy into the hype and adopt a lot of alien processes just to up your automation game, this is the episode for you.
#70 - Databases & DPA 12.0: Tune Tables Too!
In this episode, Head Geeks™ Patrick Hubbard and Thomas LaRock will walk through the latest version of Database Performance Analyzer, as they explore advances in query performance insights, PerfStack™ integration, and the brand new table tuning advisor.
#69 - Automating Mapping with SolarWinds
In this episode, Head Geeks™ Patrick Hubbard, Thomas LaRock, and Destiny Bertucci dive into the automation of mapping within SolarWinds solutions.
#68 - Show Your Systems Who's the Boss
“You’re not the boss of me!” is something we expect to hear from petulant children, not our IT systems. And yet IT practitioners often find themselves in those same kinds of power struggles with their systems and platforms. In this episode of SolarWinds lab, Head Geeks™ Leon Adato and Thomas LaRock, and Senior Product Marketing Manager Jared Hensle (joined by special guests Karlo Zatylny and Serena Chou) will share techniques you can use to show stubborn technologies—automated multi-step network and application maps, containers, vSANs, and server configurations—who is the REAL boss.
#67 - How to Use the New Logging Module for Orion®
It’s not everyday that SolarWinds releases an entirely new module for the Orion platform, especially one dedicated to that unsung hero admin tool: log management. In this episode, join product manager Jamie Hynds and Head Geeks Patrick Hubbard and Leon Adato as they walk you through how to use the new module, review best practices to get the most out of syslogs, and of course cover how-to’s for deployment management and configuration. We’ll also review the rest of the SolarWinds logging products, discuss their differences, and compare how each operates. This is the first SolarWinds Lab to tackle logging.
#66 - Using the Right Tool for the Job
In this episode, Senior Manager of Product Strategy Chris O'Brien is joined by Head Geeks™ Patrick Hubbard and Leon Adato to explore better tools you can use for sophisticated monitoring challenges - challenges like Cisco® Nexus devices and automated mapping. The solution are techniques that offer both depth of functionality and scalability. You won't want to miss this!
#65 - Orion Database Maintenance
In this episode, Head Geeks Thomas LaRock and Destiny Bertucci will explore the exciting world of database maintenance for your Orion installations.
#64 - Keep Your Company Safe - The ARRR Pillars
In this episode, Head Geeks explain the ARRR Pillars (Availability, Reliability, Resiliency, and Recoverability) and how applying them in practice can help keep your company safe. We'll cover patch reporting and analytics, cloud logging best practices, and disaster recovery using backup best practices.
#63 - Pingdom, Loggly, and Digital Experience Monitoring
Once, web page load time was a good enough metric to ensure that you were delivering decent web performance and few trouble tickets. But now, several factors have collided, requiring metrics that pinpoint not only which component is performing poorly, but also identify global availability issues, platform and architecture limitations, and end-user problems. In this episode, SolarWinds Cloud guru Michael Yang joins Head Geek Patrick Hubbard to discuss how monitoring a mix of APIs, services, and websites require a shift in attention to include all elements of an application.
#62 - Security Tools Deep Dive
In this episode, Head Geek Destiny Bertucci and Security Product Manager Jamie Hynds show you how to use Log & Event Manager, Patch Manager, and Network Configuration Manager to help you meet your 2018 security audit needs.
#61 - SAM Template Rematch
The power of monitoring with SAM lies in the ability to create templates - collections of monitoring components which collect data from all manner of sources, from services to logfiles to synthetic tests that impersonate a real user's behavior. Being familiar with all the different options to configure these components is essential to creating effective templates. Back in episode 53, SAM Product Manager Steven Hunt and Head Geek Leon Adato dug into each component type and described how they worked. But with over 50 component types there were many left out. In this episode they continue the exploration, looking at port monitors, database query components, and more.
#60 - SolarWInds Cloud, GO! Learn Modern Monitoring for Apps, Cloud & DevOps
Applications are rapidly evolving from hulking, monolithic stacks to distributed components and services, flying in loose formation to deliver resilient services users like. But the way these applications are built, delivered, and monitored is new, with additional complexities introduced by Amazon Web Services™ (AWS®) and Microsoft® Azure® service primitives, Docker®, and Kubernetes®, auto-scaling, code pipelines, and a huge increase in deployment velocity.
#59 - Cisco ASA Firewall Special: VPN, ACL, HA, Multi-Context, and More
Cisco® ASAs are the world’s most popular security appliance. Getting them online with basic firewall features is one thing, but how do you ensure you’re really protecting your network? Join SolarWinds Head Geeks Patrick Hubbard, Destiny Bertucci, and Orion Guru/Product Manager Kevin Sparenberg as they deep dive into SolarWinds' new Network Insight tool for Cisco ASA. Learn how to get alerts on VPN failover, find extra and ineffective ALLOW/DENY ASA firewall rules, configure high availability pairs, automate multi-context user IOS updates, and more.
#58 - Master Your Virtualization Universe with Discovery, Remediation, and Optimization
In this episode of SolarWinds Lab, Head Geek™ Kong Yang and Chris Paap, Product Manager of Virtualization Manager, show you how to master your virtualization universe with Virtualization Manager and three core skills - discovery, remediation, and optimization.
#57 - THREE METHODS TO TROUBLESHOOT VIRTUALIZATION PERFORMANCE ISSUES
Join Head Geek™ Kong Yang and Chris Paap, Product Manager of Virtualization Manager, as they walk through three methods—active alerts, PerfStack, and recommendations engine—to troubleshoot any virtualization performance issue.
#56 - CERTITHON 2017
In this episode, Head Geeks Leon Adato and Destiny Bertucci talk about all things "certification" - why they matter (or should) to the average IT pro; how to pick the right one for your career and goals; how to prepare to take certification exams; and even what to do if you don't pass. Finally, Destiny and Leon are joined by Head Geek Patrick Hubbard and Director of Technical Training Cal Smith to talk about the value of the SolarWinds Certified Professional certification, as well as some exciting new developments in that program.
#55 - HYBRID IT DIAGNOSIS
Hybrid IT brings considerable new complexity and demands new tools, skills and methods. Unfortunately, now more than 50% of IT departments of all sizes admit to not only supporting Hybrid IT operations, but have been diagnosed with multiple, sometimes debilitating symptoms. Workloads split between on-premises infrastructure and cloud, multiple cloud environments and reliance on critical but opaque SaaS services require an efficacious remedy.
#54 - MONITORING 201
In this episode, Head Geeks Thomas LaRock and Leon Adato will talk about the evolution of life as a system administrator, how simplistic alerts are not as helpful as you might hope, and how PerfStack will give you the insight you need to find the root cause of performance issues.
#53 - SAM TEMPLATE SHOWDOWN
Head Geek Leon Adato and Product Manager Steven Hunt unload a double barrel of knowledge and deep-dive insight into what makes SAM components tick. Join them as they cover every single element and option, so you are able to build the most comprehensive, powerful, and useful templates in the Wild Wild West of your data center!
#52 - BEFORE YOU UPGRADE TO NPM 12.1 OR SAM 6.4 – PERFSTACK™, NEW MERAKI AND AWS MONITORING
PerfStack is here! Like NetPath™ before it, this new tool represents another huge upgrade to the Orion® platform. To unlock its full potential, tune into SolarWinds Lab. Join Head Geek™ Patrick Hubbard, and Senior Product Managers Steven Hunt and Chris O’Brien for an in depth look at this powerful addition to Network Performance Monitor and Server & Application Monitor.
#51 - BREAKING UP WITH BAD HABITS: MONITORING SECURITY AND ORION DON'TS!
In this episode we'll cover the best ways to manage your monitoring system based on scalability and performance. We'll also discuss how to create and maintain a security process within your organization, starting with a few basic security best practices.
#50: OUR 50TH LABIVERSARY!
You’ve helped us reach an unbelievable milestone for a technical web series: SolarWinds Lab 50th episode. On Wednesday, January 18th at 1pm CST we’re celebrating with a backstage view into the making of Lab. If you’ve wondered how IT engineers are cajoled into going on camera, this is the episode for you. And we’re also giving away SolarWinds Lab coats live.
#49 - AUTOMATION DOMINATION AT YOUR SCALE
Watch as the Head Geeks explore automation domination that scales to suit your needs. They will cover Virtualization Manager’s recommendations engine, and Network Configuration Manager’s compliance report automation.
#48 - THE DATABASE DILEMMA
Database performance has never exactly been an easy area to troubleshoot, and database storage performance remains one of the more pernicious and troubling aspects of application design. This affects SolarWinds administrators as much as anyone else. How do you know that slow performance is due to storage rather than query design, network, or some other issue? In this episode of SolarWinds Lab™, Head Geeks Thomas LaRock and Leon Adato are joined by Product Managers James Honey and Kevin Sparenberg as they show the tools and techniques you can use to verify whether your storage is helping or hindering. Using side-by-side comparisons of RAID 5, RAID 10, and SSD storage, they show the impact that storage design has on database performance in a way that is clear, concise, and understandable.
#47 - UNEXPECTED SIMPLICITY: SAM 6.3
The 6.3 release of SolarWinds® Server & Application Monitor is out, and nobody is more excited to dig into the new capabilities than Head Geeks Leon Adato and Kong Yang. Joined by Product Manager Steven Hunt, the team explores the benefits of agent-based monitoring in Linux®, including built-in High Availability failover. Encounter the unexpected simplicity of the automation built into this version for discovery, monitoring, and template assignments.
SPECIAL EDITION - UPGRADES UN-MYSTIFIED
In this episode, Head Geeks Patrick Hubbard and Leon Adato, along with Product Manager (and Kung Fu master and support rock star) Kate Asaf cover the best way to plan and prepare for a SolarWinds upgrade, as well as provide hints on how to make your upgrade experience stress-free, simple, and FAST!
#46 - NETPATH'S SUPER FRIENDS: NCM AND NTA
In this episode of SolarWinds Lab™, meet our newest addition to the roster of rock star SolarWinds Head Geeks, Destiny Bertucci. The Head Geeks dig into all the new features of Network Performance Monitor (NPM), Network Configuration Manager (NCM), and NetFlow Traffic Analyzer (NTA) that you may have overlooked in the rush to upgrade and set up NPM 12 with NetPath™.
#45 - HACKING THE INTERNET WITH NETPATH™
NetPath™ is a revolutionary and powerful new approach to visually discover and monitor networks. This episode of SolarWinds Lab™ dives into advanced network troubleshooting using SolarWinds® NetPath, and also covers internal change detection, external routing latency, time travel, NetFlow integration, and more.
#44 - HUGE NEW NPM 12 FEATURES AND THE NEW ORION® UI
NPM 12 with NetPath™ F5® load balancer service management, deep Cisco® stack switch monitoring, a new installer, and a new interface is a huge release for SolarWinds. Join the Head Geek™ team as they get you ready to upgrade. Head Geek Patrick Hubbard brings together the developers who wrote the new UI code, the visionary behind a new way to manage networks you don’t own (NetPath), experts for F5 discovery and management, and covers an easier way to manage your Cisco stacked switch gear.
#43 - VIRTUALLY UNLIMITED NETWORKS WITH GNS3
"Test early, test often" is a well-known mantra among IT folks. But one of the hurdles for many monitoring pros is that "spare" network gear is in short supply. GNS3® has an awesome solution: virtualized networks! While GNS3 is often used to mock up a network or prepare for certification exams, it can also be used to test monitoring! Pilot new versions, perform a dry-run of an upgrade, or just tinker with the newest features. GNS3 and SolarWinds® make a perfect team for monitoring professionals.
#42 - ALL ABOUT ALERTS
Monitoring alerts are frequently vague and generally noisy. But that's just a fact of life, right? Wrong! When you understand the concepts behind effective alerting, they can become a critical aspect of the stability of your IT environment. Join SolarWinds Head Geeks Thomas LaRock and Leon Adato as they dig into those concepts including de-duplication of identical events, suppressing downstream messages, leveraging baseline data for truly intelligent alert thresholds, and complex alert triggers. They will also discuss the philosophy and fallacies around alerting processes that bog down teams and make alerts less effective.
#41 - MONITORING 102: CLASS CONTINUES
Whether you are new to monitoring or trying to show the ropes to someone who is, sometimes the hardest part of understanding the technology is figuring out what is actually going on behind all the graphs and buttons. Head Geeks Leon Adato and Destiny Bertucci sit down to talk through the nitty gritty of monitoring, and separate the hype from the hypervisor. Leon and Destiny continue the discussion from last year's "Monitoring 101" episode and focus on server-centric monitoring techniques and protocols, how each one works, and what the real-world use-case is for them.
#40 - AWESOME ALERT INTEGRATION: SLACK, SERVICE DESK AND MORE
One of the Orion® platform’s most powerful features is the ability to get alerts when you need them, and more importantly, where you need them. In this episode, we focus on alert integration for service desk and internet live collaboration platform Slack®.
#39 - SOLARWINDS SWIS API PROGRAMMING CLASS
In a long-requested episode, join Head Geek™ Patrick Hubbard and Chief Architect of the Orion® platform Tim Danner, as they go deep into how to program with the SolarWinds® API. They cover integration approaches for PowerShell®, Linux®, JSON and more. Learn about API security, integration interfaces, and ways you can turn Orion into an automation platform for enterprise monitoring.
#38 - GET YOUR MONITORING SQUEAKY CLEAN FOR 2016
It’s the end of the year and you have used up your vacation (or didn’t get your request in as fast as the rest of the team) and you’re thinking about trying to catch up on social media or online groups that have been defunct for 16 months. Why not put that time to better use by running a few quick scripts, clearing out some dusty old data, checking long-forgotten configuration parameters, and maybe running a wizard or two. Join Head Geeks Leon Adato, Kong Yang and Patrick Hubbard as they count down the ways to tune up SolarWinds®, from log files to disk drives to database tables and more.
#37 - MONITORING 101
Whether you are new to monitoring, or trying to show someone the ropes, sometimes the hardest part of understanding the technology is figuring out what is actually going on behind all the graphs and buttons. Head Geek Leon Adato and Product Manager Chris O'Brien talk through the details of monitoring and separate the hype from the hypervisor. Leon and Chris talk about several standard monitoring techniques and protocols, how each one works, and what the real-world use-case is for them.
#36 - SOLARWINDS SUPPORT SPECTACULAR!
Fix what ails your SolarWinds® environment. Tech Support specialist Jason Ferree joins Head Geeks Leon Adato and Patrick Hubbard as they show you how to keep your SolarWinds environment healthy. Dig into SolarWinds log files, learn how to avoid installation and upgrade issues, and even learn how get your support tickets answered faster! Plus, get a super-secret peek into the UX design process with a wireframe for a different Orion® UI.
#35 - MYSQL DATABASE MONITORING WITH DPA
The new version of SolarWinds® Database Performance Analyzer is hitting the streets, and there's a new member of the family - MySQL®! Join Head Geeks Leon Adato and Thomas LaRock, along with guest Senior Technical Product Marketing Manager Janis Griffin as they show off all the shiny new features in this release, including a deep dive into the ways DPA can make you look like a MySQL expert, even if you aren't.
#34 - AMP UP YOUR NETWORK CONFIGURATION AND COMPLIANCE WITH SOLARWINDS NCM
Are your network device configurations anything but standardized? Does standards compliance, whether internal to your company or external like HIPAA or SOX, keep you awake at night? Join Destiny Martin, along with Head Geeks Patrick Hubbard and Leon Adato as they dive deep into SolarWinds® Network Configuration Manager (NCM) customizations, including creating policy checks, rules, and templates, and using them to help ensure that your network devices are safe, stable, and standardized.
#33 - SOLARWINDS ODD COUPLES
By the power of Orion®, we are SolarWinds® odd couple-enabled! In this episode, the Head Geeks examine Database Performance Analyzer and its integration into the Orion platform. They show you how to use Virtualization Manager with Log & Event Manager to secure your Microsoft® Hyper-V® and VMware® vSphere® VM file sets. The latter is an ode to SolarWinds Lab™ Episode 27 "You've Already Been Hacked! Now What?"
#32 - TWO GEEKS AND A GODDESS
If your company has email, odds are you also have Microsoft® Exchange™. Join guest Phoummala Schmitt (@ExchangeGoddess) along with SolarWinds Head Geeks Patrick Hubbard and Leon Adato as they dig deep into Exchange monitoring. They will review best practices when using Server & Application Monitor's AppInsight™ for Exchange feature, and highlight issues when moving Exchange to a cloud or hybrid cloud configuration. They will share tricks and traps with Office 365®, and help solve a common head-scratcher that Exchange admins run into when migrating users.
#31 - PROGRAMMERS ONLY: AUTOMATING IT WITH CLOUD DEVOPS
You may think of yourself as only a network administrator, but if you're making production changes outside of scheduled maintenance windows, you're DevOps. If you're managing cloud and DevOps processes, putting best practices in place will allow you more flexibility and reduce the risk that you'll have to stay late at the office.
#30 - VIRTUALIZATION MANAGER: TAKE OUT-OF-THE-BOX ALERTS AND REPORTS TO VNEXT LEVEL
In this episode, SolarWinds Head Geeks and VMware® vExperts, Thomas LaRock and Kong Yang, are joined by Chris Paap, SolarWinds VMAN Product Manager. You will learn how to customize the out-of-the-box alerts and reports in Virtualization Manager for your unique VMware, vSphere®, and Microsoft® Hyper-V® environments.
#29 - ORION® CRIBS: VIEW, USER, AND RESOURCE CUSTOMIZATION
Who needs a room with a view when you can get an NMS with multiple views, plus NOC displays, tabbed web pages, and more? Join SolarWinds Head Geeks Patrick Hubbard, Kong Yang, and Leon Adato as they dig deep into how to customize the Orion® platform for your environment. This episode is chock full of how-tos for creating custom views, managing view limitations, custom view assignment to individual users or groups, custom menu bars, and creating NOC views from scratch. Patrick also talks with SolarWinds Products and Markets EVP, Suaad Sait with a question from our audience.
#28 - LINUX® LOVE
Sure, Windows® is the way of the world in the data center these days, but there are plenty of shops that have a solid number of Linux® and UNIX® systems as well. There are even data centers where Microsoft® fear to go. Does SolarWinds have anything to offer for servers running a Tux-based OS? Of course! Join Head Geeks Patrick Hubbard, Leon Adato, and Kong Yang, as they dig into the wealth of monitoring features built with Linux in mind
#27 - YOU'VE ALREADY BEEN HACKED! NOW WHAT?
Good security practices are on every experienced IT pro’s daily to-do list. But what can you do if security is being breached right now? The answer is: plenty! In this episode, Head Geeks Leon Adato and Kong Yang, along with Log & Event Manager (LEM) Senior Product Manager, Rob Johnson, discuss the reality that many organizations may be under attack long before they even notice the effects. They will show concrete examples of what you can do to discover these attacks and how to mitigate the damage before it gets out of control.
#26 - NEW MODULE HOW-TO: APPINSIGHT FOR IIS & ORION STORAGE - STORAGE RESOURCE MONITOR
There were way too many new features in Server & Application Monitor 6.2 to cover in our previous episode. Head Geek™ Patrick Hubbard returns with two special guests, SolarWinds Systems Group Vice President Nikki Jennings, and SolarWinds Product Manager Kevin Sparenberg, both former customers. They catch up with more how-tos of the SAM 6.2 tools, as well as AppInsight™ for IIS™ and the all-new Orion® platform-based Storage Resource Monitor.
#25 - HOW-TO CONFIGURE THE NEW ORION® AGENTS & CONVERGED SYSTEMS MONITORING (APPSTACK)
In this episode, the Head Geeks show you how to deploy and manage the new Orion® platform agents. Orion agents? But the Head Geeks always said agents are bad, and that agentless is the way to go. We still agree agentless is generally better, but what about systems in your DMZ or cloud? The Head Geeks will show you how to integrate both approaches using the new Orion agents in parallel with direct polling. Also, Server & Application Monitor 6.2 added a converged systems monitor dashboard and new resources to visualize all elements of a service from web, to VM, to storage, and the Head Geeks will demo tips and tricks to get it tuned for your data center. The episode concludes with a preview of a couple other new SAM 6.2 tools, including capacity forecasting.
#24 - NPM 11.5: WEB-BASED ALERTING HOW-TO PLUS WIRELESS HEAT MAPS, DUPLEX MISMATCH DETECTION AND MORE!
In this episode, we take the wraps off the latest release of SolarWinds flagship product: Network Performance Monitor 11.5. Get your first official look at powerful NPM additions, including wireless heat maps, integrated capacity planning, and duplex mismatch detection. Learn how to categorize your unknown devices by mapping the SNMP system OID to a fixed or variable value. You'll also see how NPM's existing rich topology information feeds the new automatic dependency mapping feature.
#23 - INTERACTIVE VISUAL NETWORK DISCOVERY WITH NTM AND EOC HOW-TO
The Head Geeks reveal the all-new Network Topology Mapper (NTM) tool with significant changes in the new version including a completely re-written discovery and data engine. The Head Geeks will show you how to get the most of these performance enhancing features. They discuss how NTM and Network Performance Monitor (NPM) are related, and when you might choose one over the other. The Head Geeks catch-up with your questions about the Enterprise Operations Console (EOC), including how it’s different from NPM and when to use EOC vs Pollers or other Orion Platform scale-out features to keep your monitoring running great.
#22 - NEW GEEK, NEW SET, NCM DB TIPS AND IP ADDRESS CONFLICT DETECTION
Not only will we reveal our newest Head Geek™, but we’re finally pulling the curtain back on our all-new new Lab set! In this episode, the Head Geeks dive deep into the now-converged database schemas for NPM-NCM installations, and offer some tips for keeping your Orion® Platform install running smoothly. Also, they show you how to use the new IP Address collision detection and remediation tool in IPAM/UDT.
#21 - CONFIGURING DAMEWARE® CENTRAL SERVER & INTERNET PROXY FOR 2-WAY REMOTE SUPPORT
WWe’re wrapping up 2014 with a huge, heavily requested show topic: managing DameWare® across the enterprise! The Geeks will detail how to get three great new extra features up and running in DameWare. Covering topics from centralizing your licensing, to synchronizing host lists, to using the Internet Proxy, the Mobile Gateway Server and more. Who doesn't like two-way access from the web? (Especially on the weekends!)
#20 - WHY YOU SHOULD MONITOR ACTIVE DIRECTORY® (AD) EVENTS FROM DOMAIN CONTROLLERS
In this episode, the Head Geeks showcase SolarWinds Log & Event Manager (LEM) to address a critical aspect of IT security and compliance: Active Directory® security. AD changes, such as adding users to privileged groups, escalating privileges, and changing user accounts, can create security holes.
#19 - HOW-TO MEASURE DATABASE FILE I/O PERFORMANCE AND CONFIGURE CLOUD DB
In this episode, the Head Geeks tackle an age-old challenge of helping ensure that the database file I/O isn’t the bottleneck in service delivery performance. With virtualization, SAN, and even cloud, it is easy to feel like you have less control than you did back when your databases were on metal. Actually, there’s one place left to measure file performance: the database engine! Learn how to analyze performance all the way down to the file level, compare I/O performance between files, and finally how to configure cloud storage for maximum efficiency.
#18 - MULTI-CPU ALERT MAGIC, WPM, AND A NEW HEAD GEEK!
One year in the making, this episode answers the single longest running question in SolarWinds Lab™ live chat: how do you use Web Performance Monitor to troubleshoot performance issues of web-delivered applications? The Head Geeks will review multi-monitor correlation, distributed monitoring, and even how to use the web recorder. In addition, they will do hands-on configuration of the ultimate multi-CPU resource queue alert, which you will want to add to your tool belt for all server monitoring. And we will reveal our newest Head Geek™!
#17 - TOO SMALL OR JUST RIGHT? RIGHTSIZING YOUR SOLARWINDS INSTALLATION
In this episode, the Head Geeks are catching up on user questions while focusing on how to get the best performance out of a SolarWinds® product installation. If you’re using your product like we hope you are, you’ve probably added lots of nodes, interfaces, volumes, VMs, clusters, spindles, log events, and more. The question is, have you tuned your environment along the way?
#16 - CONFIGURING DEEP PACKET INSPECTION IN NPM VERSION 11
Deep packet inspection is included in the new Network Performance Monitor version 11. In this episode, the Head Geeks will reveal all the details of how DPI is integrated in NPM, what it measures, and, of course, how to configure it for both port spanning and individual server data collection.
#16 - SERVICE PACK 1: CONFIGURING SPAN PORTS, PACKET ANALYSIS AND NETFLOW CORRELATION
In this special Service Pack episode, the Head Geeks answer viewer questions on analyzing packet traffic using SPAN ports and how that correlates with NetFlow traffic data. They review setup and monitoring topology, and Leon provides a hands-on how-to on CLI configuration of SPAN ports (including VLAN mirroring). In addition, the Head Geeks will provide best practice recommendations for using Network Performance Monitor’s packet analysis, together with NetFlow Traffic Analyzer's NetFlow monitoring.
#15 - SOLARWINDS HEAQUARTERS MOVE: BLOOD, SWEAT AND N+1 HVAC
In this episode, the first ever from SolarWinds' new headquarters in Austin, the Head Geeks were embedded with the IT teams during the weekend of moving fun and will report on some successes, major challenges, and even a couple of epic fails. Spoiler alert: dev, support, and the phones were working Monday at 7 a.m. CST. See a walkthrough of the new dev data center, discuss cabling, power, network, and services demarcation in the 3.0 version of the lab, and review some tips and tricks for any admin planning a move or systems upgrades.
#14 - Q&A 3-FER: DPA, APPINSIGHT FOR EXCHANGE & INTRODUCING THE UPGRADEBUDDY TOOL
This episode is a three-fer for cleanup and de-queuing the feedback closet to cover three areas of questions. First, we're doing a diff on DPA, comparing various database-type performance metrics. Second, we’ll cover the Advanced Setup option in SAM's AppInsight™ for Exchange™ and how to get back on track with the magic wizard. Finally, the Geeks will discuss the new Orion® platform Upgrade Buddy.
#13 - SOMETHING FOR THE SQL GEEKS: HOW-TO USE DPA TO VIRTUALIZE SQL SERVERS
Head Geeks Patrick Hubbard and Lawrence Garvin are joined by @SQLrockstar and newest Head Geek™, Thomas LaRock, who answers questions about how to use Database Performance Analyzer (DPA) to prepare even stubborn database servers for virtualization. You will learn how to use key performance metrics to fix database performance issues and set up databases for success, even if they aren't on metal. The Geeks will cover using DB, VM/OS, host and storage management views in concert, and how to focus troubleshooting on the components causing problems.
#12 - A NEW MEMBER TO THE SAM APPINSIGHT FAMILY + A VERY SPECIAL BIRTHDAY
In this app-packed episode, learn more about AppInsight™ for SQL Server® and get a demo of AppInsight for Exchange™. See how you can use this great feature to get out in front of potential email problems and head off end-user complaints. Head Geeks Patrick Hubbard and Lawrence Garvin will take a quick spin through some of the new functionalities in the SolarWinds® Customer Portal, and introduce you to the new virtual classrooms where you can register for free instructor-led training classes.
#11 - SAM AND VIRTUALIZATION MANAGER HAVE UPGRADED THEIR RELATIONSHIP STATUS
The Head Geeks show you how to take advantage of this tight integration: from setup and install to troubleshooting, alerting, and reporting. Learn how to monitor the entire stack from Server & Application Monitor (SAM) Application Monitors, through the VMs, hosts, clusters, down to data store IOPS all in one tab. It's a SWIS-filled, heartwarming story of SAM meets VMAN, .Net meets Java™, Windows® meets Linux®, and they all live happily ever after.
#10 - APP MONITORING 2-FOR-1: APPLICATION MONITOR TEMPLATES MADE EASY + CLOUD MONITORING TIPS
In this episode, the Head Geeks provide some tips and tricks for creating your own custom application monitoring templates, as well as introduce a few cloud monitoring best practices for Web Performance Monitor, Server & Application Monitor (SAM), and beyond. Lawrence gives hands-on instruction for the SAM application monitor template wizard, and Patrick walks though cloud VM configs for Amazon®, Backspace®, and Azure®.
#9 - FLOW STORAGE NTA TAKES NETWORK TRAFFIC MONITORING TO 11
It’s big data technology for your Orion® Platform with NetFlow implementation. Store more, use less CPU, and do deep data analysis over a longer period of time. Plus, you will have more room for your other Orion platform apps and probably save money on your SQL storage. Join our Head Geeks for the scoop and see an amazing unplugged demo of the datastore redesign.
#8 - AUTOMATION AND THE SOLARWINDS API
Have you ever wanted to turn your SolarWinds® Orion® Platform application, (NPM, NCM, SAM, etc.) into an automation platform? Join Head Geeks, Lawrence Garvin and Patrick Hubbard, as they provide an introduction to the SolarWinds API, including SWIS, SWQL, SOAP, JSON, OS/platform interoperability, CRUD action overviews and more. This episode includes live programming demos, tips and tricks, and of course, all the information to help make sure you don't shoot yourself in the foot with this powerful addition to the SolarWinds technology stack.
#7 - TURBOCHARGE ALERTS WITH CUSTOM SQL + UNIVERSAL DEVICE POLLER (UNDP) TIPS AND TRICKS
SolarWinds Head Geeks Patrick Hubbard and Lawrence Garvin unleash the full power of the Orion® platform advanced alerts using custom SQL queries. They demo how to use the SQL editor to make your Network Performance Monitor (NPM), a fully operational battle station. Plus, they provide a detailed walk-through of the Universal Device Poller (UnDP).
#6 - ORION PERFORMANCE TUNING IN A VIRTUALIZED ENVIRONMENT
Learn how to make your NPM and other Orion® platform products sing in a virtualized environment. The Head Geeks review and demo VM optimization, networking, and database storage.
#5 - MAPPING: TRANQUILIZE YOUR MANAGER WITH A BIG GREEN BUTTON
Management wants a bird's eye view of the network and systems, but you need to know what's going on at the component level. The one thing everyone agrees on is that network maps rule. In this episode, the Head Geeks tackle map creation, roll-ups, and custom views. Get some cool tips and tricks for creating awesome maps that work for everyone in the company.
#4 - FLOAPALOOZA: NETFLOW, J-FLOW, & SFLOW CONFIGURE, ANALYZE AND ACT ON THAT DATA
Flow technologies deliver one of the best ways to see what is going on with your network traffic. Joined by Don Jacobs, the Head Geeks walk through side-by-side, command line configuration of JFlow™, sFlow® and NetFlow, while discussing their relative merits and use cases.
#3 - ALERTAPALOOZA: SYSLOGS, TRAPS, AND ADVANCED ALERTING
Hang on to your hats as our Head Geeks delve into syslogs, traps, and managing all kinds of alerts on an Orion® Platform. See them wrangle basic and advanced alerts, find out the secrets tips on alert suppression, and more. Tutorials, graphics, chat, entertainment, it’s all here. One video with four types of alerts.
#2 - GEEK FIGHTER 2: ALERT CENTRAL AND THE VIRTUAL APPLIANCE INSTALL BATTLE
This action-packed episode features a virtual appliance install battle, and an introduction to SolarWinds® Alert Central™. You'll be glued to your seat as our Head Geeks face off with their own favorite virtual appliance platforms. Plus, you'll meet SolarWinds Alert Central - the amazing and free IT alert management product that automatically consolidates, escalates, and manages on-call scheduling for multiple teams and multiple systems throughout your IT infrastructure.
#1 - VIRUS IN A HAYSTACK
In this episode, Head Geeks Patrick Hubbard and Lawrence Garvin look at a very puzzling hospital network where a firewall continued to reboot at ever decreasing intervals with a network virus that couldn't be diagnosed. The IT department would reboot it, but over time it would grind to a halt. It looked like a bad box, but then it looked like a virus. The anti-virus said all was fine, so what was it? Learn how their current monitoring setup missed the real problem, and how your monitoring tools can be optimized to avoid the same sort of puzzling issue.