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2 Posts authored by: suaadsait

One, one thousand; two, one thousand; three, one thousand; four, one thousand; five, one thousand.

 

Five seconds may not sound like a long time, but imagine if it took your browser as long as it did to read that first sentence to load this webpage. You may very well have moved on. Our on-demand, always-connected world has driven our expectations for fast response times and flawless performance through the roof. In essence, slow is the new broke. This concept, while almost ubiquitous, is especially apparent when it comes to applications.

 

Apps dominate our lives at work, at home and at play. So, when an app we rely on—whether for a business critical function or otherwise—doesn’t perform as needed, productivity, revenue and overall end user satisfaction suffers, often greatly. This was the focus of a recent SolarWinds global survey of more than 1,800 business end users. The key findings of which were:

 

  • The app is the heart of business and its performance is the lifeblood of success
  • Reliance on apps is high, end user expectations are even higher
  • IT continues to struggle to ensure application performance and availability

 

Consider these top supporting statistics:

 

  • 91 percent of global business end users said app performance and availability affects their ability to do their job, with 65 percent saying it has become more important over the past five years
  • 66 percent said they expect app performance and availability problems to be resolved within an hour of reporting them, with 34 percent expecting a resolution in a half hour or less
  • 83 percent contacted their IT department in the past year due to an app performance or availability issue, with more than one-third having done so six times or more

 

As an IT Pro, this should be a concern. Why? Because ultimately, you will be held responsible for app performance, regardless of whether the app resides within your infrastructure or in the cloud. Given the anytime, anywhere demand for consumption of IT resources, poor visibility into converged infrastructures and outdated management of the application stack (AppStack), or the application delivery chain comprised of the application and all the backend IT that supports it—software, middleware and extended infrastructure required for performance—can break a business.

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Various products within the SolarWinds IT management portfolio are designed to help answer, “Why is the app running slow?,” enabling IT Pros to go from the application down, or from the hardware infrastructure up, to quickly identify and troubleshoot “fires” in an app environment. This top to bottom visibility helps IT organizations to better predict, prioritize and resolve issues before the end user and the business are affected.

 

Full Survey Results by Geography

No one said it better than the great Bob Dylan. Indeed, for IT pros, “the times they are a-changin’.”

 

That is by far and away the prevailing message from the results of our recently conducted New IT Survey, which provides an in-depth look at the evolving role of IT, including its drivers, needed skillsets and how IT pros view their role within what can be called the new IT environment.

 

As technology has grown in scale and power, influencing the way we work, play and communicate, the role of the IT professional has become increasingly important. The day of the old IT is behind us; we’re now in an age where IT pros are more than simply a technical resource, they’re heroes. Indeed, behind every successful business is a team of great IT pros.

 

However, as the survey highlights, being a hero isn’t easy. Today’s IT pros are universally affected by increasing infrastructure complexity, and the need to adapt to disruptive technologies and acquire new IT skillsets are the name of the game. Not to mention the fact that IT pros are now being called on to step outside the comfortable confines of their technical world and help their companies make informed, strategic business decisions.

 

Without further ado, let’s take a closer look at the survey’s North America key findings. You can check out additional results across the globe here.

 

North America Key Findings

  1. Technology’s rise in importance as a core business component may have only been outpaced by the complexity it created. This increasing infrastructure complexity has affected the role of nearly all IT professionals.
    • Ninety-four percent of IT pros agree that infrastructure complexity has affected their role over the past three to five years
    • Over 50 percent of all IT departments now manage virtualization, mobility, compliance, data analytics, SDN/virtual networks, BYOx, cloud computing and self-service automation
  2. Among the results of this IT evolution, IT professionals are now expected and must be prepared to help their companies make informed, strategic business decisions with regard to emerging technologies.
    • Ninety-nine percent of IT pros are given the opportunity to at least occasionally provide guidance to help their companies make strategic business decisions with regard to emerging technologies’
    • Ninety-five percent of IT professionals feel at least “somewhat confident” in their ability to provide such advice; though only 1/3 are completely confident in doing so
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  3. Increased infrastructure complexity also means disruptive technology and new IT skills are required to effectively manage networks and systems.
    • More than 50 percent of IT pros view information security and cloud as the top IT skillsets that will grow in demand over the next three to five years
    • BYOx ranked first when survey respondents were asked which emerging technology is the most disruptive to business

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Full North America Survey

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