As you may recall, we’re working on a number of initiatives to better serve our customers and potential customers. In an effort to keep you up to date on our progress, we are pleased to announce two new programs designed to better meet your needs.

 

A few weeks ago, we changed the way that we interact with customers who download products from our Customer Portal. We believe that this will greatly improve your overall experience.

 

What is the change that customers will experience?

  • When you download a free product trial from the Customer Portal, you will now have the option to choose whether you want or do not want a follow-up contact from a customer specialist.
  • If you are interested in follow-up contact, you will receive a call from a member of our customer sales team within two days.
  • If you do not want a follow-up contact, you will not hear from customer sales until you are ready and reach out.

 

We are also introducing a new program, our “Strategic Accounts Team.”

 

Currently in pilot mode, this new team will provide a select set of customers a central point of contact when working with our sales organization. We believe that this new engagement structure will allow us to develop a better understanding of your organization and your goals with respect to your SolarWinds deployment. Ultimately, our goal is to provide a better experience when it comes to working with our sales team.

 

Over the next several weeks, we will work with a targeted list of customers to refine our processes and ensure that we are prepared for the team’s expansion.

 

We look forward to providing you with updates on success of the Strategic Accounts Team initiative in the coming weeks.

 

Should you have any questions about these changes, please feel free to contact us directly at customersales@solarwinds.com.