Of the organizations surveyed (in the SolarWinds Email Management Survey, March 2014), over 80% are using Microsoft Exchange for their corporate email.  17% of the companies using Exchange have started moving to the cloud and are also using Office 365.  For organizations that have not or have no plans to move to the cloud, there are significant resources devoted to managing this application.  SolarWinds listened to our customers and built a solution to help admins improve Exchange uptime while reducing time to manage Exchange performance.  The latest release of Server & Application Monitor, v6.1, provides the following capabilities for Exchange 2010 & 2013 environments.

 

  • Consolidated visibility to historical mailbox database usage (all copies), regardless of multiple DAG transitions
  • Replication status checks
  • Quick views of dormant mailboxes and top mailbox offenders and drill into individual Exchange user mailbox details for troubleshooting
  • Real-time view of logs, processes, services
  • Monitor the end-user experience to discover patterns that might lead to poor service with round trip tests (MAPI, etc.).
  • Proactive alerting for related applications to include Lync®, ActiveSync® connectivity, and Active Directory® performance.
  • Server hardware health & virtual server performance for multiple vendors
  • Agentless – quick time to deploy and maintain

 

The benefits of having a single view of Exchange performance include:

  1. Better customer satisfaction.  When the help desk is informed of problems in the application, they can better respond to end users and say, “yes, the problem is in XYZ component and we are working to resolve the problem now.”  Help desk admins can also more quickly assist end users because they have all the relevant information at their fingertips to assist end users in reducing their mailbox size (# of attachments, size of attachments, synced devices, sent/received mail).
  2. Faster time to resolve messaging issues.  I spoke to a lot of Exchange admins last week at MEC.  Many were not only responsible for Exchange, but for related applications like Active Directory, Lync, and Active Sync.  About one-third of admins we spoke to said their Exchange environment was virtualized, so it was important to understand VM performance too.  Most of these admins were using PowerShell scripts to identify and troubleshoot performance issues.  This feedback was in line with our Email Management Survey which revealed admins commonly use multiple tools to manage email to include logs, Windows task manager, WMI and EMC/EMS with PowerShell.

 

In speaking with some of our customers, they expect to reduce time managing Exchange by 50% with these new features of Server & Application Monitor.  I encourage you to try it out for yourself!