When I first started working in I.T., my toolbox was pretty thin. Actually, so were the MSDOS PCs that I was working on, so it didn't take a lot of tools to manage an 8086PC. My entire toolset fit on a single 360kb floppy disk. Life in I.T. has changed dramatically since that long-ago time, and today the toolbox of the ITPro is an indispensable thing. Also, to a great extent, that toolbox is no longer something we carry around with us, but rather capabilities and services that make doing what we do so much easier.
Recently I was asked to identify the Top 10 innovations that changed my life in I.T. I solicited a bit of help from some friends, and this is the list we came up with: