I was recently talking to a colleague at another company, and they were impressed that SolarWinds invests so heaviliy in user experience testing and user interface design. At his company, it's consider a "nice to have" that is often (usually) chopped from the "in" list when release planning takes place. This never happens at SolarWinds. Here, UI improvements are part of every release, and UX testing informs our product development on a daily basis.
To learn more about the User Experience Testing program at SolarWinds and how you can get involved - read this post.
To see how UX testing made real world improvements in both Log and Event Manager and Server & Application Manager - click here.
And lastly, to see how the DNSstuff thwack community chimed in and helped up greatly improve the DNSstuff site via the forum - read the most recent post in the series, here.
We often say that our users are the most important part of SolarWinds success, and our UX program is yet another important datapoint in that saying. In each product cycle, UX plays an important hand. It's a cycle of continuous improvement, and a project that is never done. If you've ever participated in a UX session, we'd love to hear from you in the comments. Did you enjoy the process? And thanks to all of you who have.