We've never paid much attention to these buzz words.   Sure, SolarWinds definitely employs concepts of “Consumerization of IT” – easy to use UI, easy to acquire/deploy software, etc.   While users have, for some time, been able to use mobile devices to view use our solutions, we hadn't innovated to the degree we are seeing in social media.  For example, with Yelp, you can search for businesses around you, link to the phone number or website to get the menu, check in, write a review, and pass all this info on to your FB friends.  Recently, I have been trying a lot of vegetarian restaurants, and the app has picked up on that and recommended some places to try.  This app is all about the context of me – my location, my preferences.  We have not seen this kind of innovation in IT – until now…

 

SolarWinds is taking Consumerization of IT to a whole new level.  With our new product, SolarWinds Mobile Admin, sysadmins can get contextual IT information from any mobile device.  Mobile Admin is a single pane of glass for  everything IT.  It provides a dashboard with alerts, tailored to each individual’s preference.  For example, you can define what alerts you receive on your mobile device, depending on severity, or node.  It also provides contextual navigation between IT applications.  For example, you see a ticket from the service desk that a user is locked out of their email, from there, you can launch in context to the node, see the actions you can take, and triage the problem; i.e. launch to Active Directory and unlock their account, change permissions or group memberships.  All this happens from one UI on your mobile device.    Most mobile IT apps provide visibility to what is going on, but only one provides 500 functions for taking action to triage or fix the issue.

 

Is this a big deal?  Yes, for two reasons.  One is that this provides IT professionals with a mechanism to do their job from anywhere which impacts customer satisfaction to a great degree.  No longer does the sysadmin need to run to the office or run home to fix a problem – they can do it from the checkout line or step away from dinner momentarily.  Secondly, innovation provides valuable perspective and opportunity.  By providing IT with a new workspace, we can now look at the complex and frequent problem of product integration with a new lens.   This new lens will force IT management software developers to re-think how they approach developing software for the end user.