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6 Posts authored by: milan.hulik Employee

We are excited to share, that we've reached GA for Web Help Deskv12.5.2

 

This service release includes:

 

Clickjacking protection

This release prevents malicious code from redirecting a hyperlink in the Web Help Desk user interface to an unauthorized third-party website or resource.

 

Secure password reset logic

After you click Forgot Password on the Log In screen, Web Help Desk verifies your current email address and redirects you back to the application using a secure connection to reset your password.

 

Improved LDAP security

Web Help Desk now prevents unauthorized LDAP client account users from logging in to an LDAP tech account with an identical user name. In v12.5.1 and earlier, WHD had 2 ways to handle LDAP authentication. One for techs and one for clients. After you install this release, the tech LDAP authentication functionality is removed, and every tech, who used this functionality will have his WHD password reset, and will also receive an email with steps to log in to WHD.

See Unauthorized clients can log in to a Tech account using LDAP authentication for details.

Before you install this upgrade, ensure that all techs have client accounts (authenticated through LDAP) linked to their tech accounts. Also ensure, that the tech username is not the same as any of the client's usernames. After the upgrade, all techs must access their tech account through their client account, or using the WHD tech username and WHD password (which can be reset using the secure password reset logic).

 

Updated Apache Tomcat

This release supports Apache® Tomcat® 7.0.82 for improved security. See the Apache Tomcat website for details.

 

Notabe fixed issues

Tickets linked to a survey now close properly after you change the status to Resolved.

The Office 365 connector now supports subfolders.

Tickets restricted to a location group can no longer be accessed by users in another location group.

 

We encourage all customers to upgrade to this latest release which is available within your customer portal.

Thank you!

SolarWinds Team

We’re happy to announce the release of SolarWinds® Exchange Monitor, a standalone free tool that provides a view of your Microsoft® Exchange Server performance.

Exchange Monitor gives your team insight into metrics, services and Database Availability Group (DAG) status. This tool supports Exchange Server 2013 and 2016.

 

Metrics monitored by Exchange Monitor:

  • Total Service IOPS (count)
  • Host Used CPU (%)
  • Host Used Disk (%)
  • Host Used Memory (%)
  • I/O Log Writes Average Latency (ms)
  • I/O Log Reads Average Latency (ms)
  • I/O Database Writes Average Latency (ms)
  • I/O Database Reads Average Latency (ms)
  • Outstanding RPC Requests (count)
  • RPC Requests Failed (%)

Services monitored by Exchange Monitor:

  • Active Directory Topology
  • DAG Management
  • Exchange Replication
  • Information Store
  • Mailbox Assistants
  • Mailbox Replication
  • Mailbox Transport Delivery
  • Mailbox Transport Submission
  • Search
  • Service Host
  • Transport
  • Unified Messaging

DAG info:

  • Databases (count)
  • Current Size (GB)
  • Total DB Copies (count)
  • Disk Free Space (GB)
  • List of servers belonging to the DAG and their health status

 

 

Exchange Monitor gives you the ability to add as many Exchange Servers as you wish. Simply click the “Add Server” button and fill IP address/domain name and credentials. The only limitation when adding a new server is, that you cannot add 2 servers from the same DAG. Monitoring multiple servers from the same DAG can be achieved only with Server & Application Monitor (SAM).

Once you add a server to Exchange Monitor, it will load polling interval, metrics with thresholds and services to monitor from global settings. You can edit these settings locally – per server. When looking at server details page, click the COMMANDS button in the top – right corner and select “Manage Metrics”.

 

You can then fine-tune your thresholds for this server only. Here you can also turn off metric, if you do not wish to monitor it. When you do not monitor a metric, you will not get any notifications about this metric.

 

If an Exchange Server belongs to DAG, you’ll see Database Availability Group (DAG) resource on the server details screen. Bottom part of this resource contains information about all servers belonging to this DAG and their health status. You can inspect status of these servers by clicking on “Show All” button.

 

Hovering over these servers will give you additional information about Content Index State and Copy status of the databases assigned to this server.

 

 

 

What else does Exchange Monitor do?

  • Allows you to add as many Exchange servers as you wish (with limitation to monitor only 1 server per DAG)
  • Creates notification every time, when metric goes over threshold, service goes into non-running state or DAG is not healthy

       

 

  • Can write all notifications into Event Log.
  • Allows you to set your polling interval (how frequently you want to receive data from Exchange Server) per server
  • Allows you to set thresholds, metrics to monitor and services to monitor per server

    

 

 

For more detailed information about Exchange Monitor, please see the SolarWinds Exchange Monitor Quick Reference guide here on THWACK®: https://thwack.solarwinds.com/docs/DOC-191309

Download SolarWinds Exchange Monitor: http://www.solarwinds.com/exchange-monitor

We’re happy to announce the release of SolarWinds® Port Scanner, a standalone free tool that delivers a list of open, closed, and filtered ports for each scanned IP address.

Designed for network administrators of businesses of all sizes, Port Scanner gives your team insight into TCP and UDP ports statuses, can resolve hostnames and MAC addresses, and detects operating systems. Even more importantly, it enables users to run the scan from a CLI and exports the results into a file.

What else does Port Scanner do?

  • Supports threading using advanced adaptive timing behavior based on network status monitoring and feedback mechanisms, in order to shorten the scan run time
  • Allows you to save scan configurations into a scan profile so you can run the same scan again without redoing previous configurations
  • Resolves hostnames using default local machine DNS settings, with the alternative option to define a DNS server of choice
  • Exports to XML, XLSX, and CSV file formats

For more detailed information about Port Scanner, please see the SolarWinds Port Scanner Quick Reference guide here on THWACK®: https://thwack.solarwinds.com/docs/DOC-190862

 

Download SolarWinds Port Scanner: http://www.solarwinds.com/port-scanner

We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.1

 

This service release includes:

 

Improved application support

  • Microsoft® Office 365
  • Microsoft Exchange Server 2016
  • Microsoft Windows Server® 2016

Improved protocol and port management

  • The Server Options setting provides a user interface to manage the HTTP and HTTPS ports from the Web Help Desk Console. You can enable the listening port to listen for HTTP or HTTPS requests, configure the listening port numbers, and create a custom port for generated URL links.

Improved keystore management

  • The Server Options setting also includes Keystore Options. Use this option to create a new Java Keystore (JKS) or a Public-Key Cryptography Standards #12 (PKCS12) KeyStore to store your SSL certificates.

Improved SSL certificate management

  • The Certificates setting allows you to view the SSL certificates in the KeyStore that provide a secure connection between a resource and the Web Help Desk Console.

Improved APNS management

  • The Certificates setting also allows you to monitor your Apple Push Certification Services (APNS) Certificate expiration date and upload a new certificate prior to the expiration date.

Brand new look and feel

  • The new user interface offers clean visual design that eliminates visual noise to help you focus on what is important.

Other improvements

  • Apache Tomcat updated to 7.0.77

 

We encourage all customers to upgrade to this latest release which is available within your customer portal.

Thank you!

SolarWinds Team

Our distributor in Germany has created French, German and Spanish language packs. The language packs are not a full versions. If you already installed the English version, then copy (replace) the language pack files into the program installation directory:

 

German v12.0.4 files:

French v12.0.4 files:

Spanish v12.0.3 files:

OpsGenie – a cloud based alert and notification management solution – has recently announced integration with SolarWinds Web Help Desk. So, how does it work?

  1. WHD sends an email to OpsGenie, which in turn creates a new alert in OpsGenie.
  2. OpsGenie then sends alert actions back to WHD via Web Help Desk API. OpsGenie can make a web request to the WHD and update the ticket with a note. WHD needs to have a web-based URL that is accessible from the internet (http://hostname:port).

WHD-OpsGenie.jpg

 

By using OpsGenie with SolarWinds Web Help Desk Integration, you can forward SolarWinds Web Help Desk tickets to OpsGenie. OpsGenie can then determine the right people to notify, based on on-call schedules, email, text messages (SMS), phone calls and iOS & Android push notifications. OpsGenie will continue to escalate the alert until it’s acknowledged or closed.

For more information, please refer to the following support document.

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