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3 Posts authored by: mbussey Employee

We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.

 

 

This release includes new dashboards delivering a much needed UI and performance boost to WHD. The release also contains user interface improvements aligned to our Unexpected Simplicity theme.  The new features include:

  • Dashboard interface - New and improved dashboard user interface and functionality. The WHD development team did some fantastic work here to produce a new ground-up dashboard using a modern framework.

 

  • Technician interface - Manage ticket approvals from the technician interface. This request was one of the most highly requested features taken from Thwack. This feature empowers WHD technicians with an efficient and simple method to approve tickets.

 

Additional Improvements:

  • New email processing producing more reliability within WHD messaging queue.
  • Fixes for customer issues and security vulnerabilities

 

We encourage all to upgrade to this latest release which is available within your customer portal.

 

Thanks!

Solarwinds Team

We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else.

 

 

Web Help Desk 12.5 includes the following enhancements:

  • Dashboard interface – New and improved dashboard user interface and functionality

WHD_125_Dashboard.jpg

 

 

  • Technician interface - Manage ticket approvals from the technician interface (Thank you to those who elevated this Feature Request on THWACK!)

 

WHD_125_Tech_Approval.jpg

 

 

  • Bulk action capabilities – Use bulk actions to link parent tickets
  • Fixes for customer issues and security vulnerabilities

Other Recent Improvements:

Recently added in Web Help Desk Service Release version 12.4.2 includes functionality that allows multiple FAQs to be added to a request type. For those who helped vote this feature into existence, we thank you. You can also find this feature included in the latest version of this product.

 

WHD_1242_FAQ.png

 

 

Download Web Help Desk 12.5 in the Release Candidate section of your Customer Portal.

RC builds are provided as a special privilege to customers on active maintenance in advance of the formal release. These are used to get customer feedback in production environments, and are fully supported. If you have any questions, I encourage you to engage the Web Help Desk RC forum on THWACK.

We are proud to announce that Web Help Desk (WHD) 12.5 Beta 1 is now available!!!!

Sign-up.png

 

 

The team has been working hard at producing the next release for WHD. The Beta is open to WHD customers currently on active maintenance. Your feedback on the beta is key to our development. As an added incentive, beta users who submit feedback will receive 3,000 Thwack points to buy swag at the Thwack Store.

We encourage you to sign up and run the beta through its paces, then tell us what you think by providing your feedback in the Web Help Desk Beta forum!!

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