OpsGenie – a cloud based alert and notification management solution – has recently announced integration with SolarWinds Web Help Desk. So, how does it work?

  1. WHD sends an email to OpsGenie, which in turn creates a new alert in OpsGenie.
  2. OpsGenie then sends alert actions back to WHD via Web Help Desk API. OpsGenie can make a web request to the WHD and update the ticket with a note. WHD needs to have a web-based URL that is accessible from the internet (http://hostname:port).

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By using OpsGenie with SolarWinds Web Help Desk Integration, you can forward SolarWinds Web Help Desk tickets to OpsGenie. OpsGenie can then determine the right people to notify, based on on-call schedules, email, text messages (SMS), phone calls and iOS & Android push notifications. OpsGenie will continue to escalate the alert until it’s acknowledged or closed.

For more information, please refer to the following support document.