We are excited to share, that we've reached GA for Web Help Desk (WHD) 12.5.

 

 

This release includes new dashboards delivering a much needed UI and performance boost to WHD. The release also contains user interface improvements aligned to our Unexpected Simplicity theme.  The new features include:

  • Dashboard interface - New and improved dashboard user interface and functionality. The WHD development team did some fantastic work here to produce a new ground-up dashboard using a modern framework.

 

  • Technician interface - Manage ticket approvals from the technician interface. This request was one of the most highly requested features taken from Thwack. This feature empowers WHD technicians with an efficient and simple method to approve tickets.

 

Additional Improvements:

  • New email processing producing more reliability within WHD messaging queue.
  • Fixes for customer issues and security vulnerabilities

 

We encourage all to upgrade to this latest release which is available within your customer portal.

 

Thanks!

Solarwinds Team