We have reached the Release Candidate (RC) status for Web Help Desk (WHD) 12.5. RC1 is the last step before general availability and is a chance for existing customers to get the newest functionality before it is available to everyone else.

 

 

Web Help Desk 12.5 includes the following enhancements:

  • Dashboard interface – New and improved dashboard user interface and functionality

WHD_125_Dashboard.jpg

 

 

  • Technician interface - Manage ticket approvals from the technician interface (Thank you to those who elevated this Feature Request on THWACK!)

 

WHD_125_Tech_Approval.jpg

 

 

  • Bulk action capabilities – Use bulk actions to link parent tickets
  • Fixes for customer issues and security vulnerabilities

Other Recent Improvements:

Recently added in Web Help Desk Service Release version 12.4.2 includes functionality that allows multiple FAQs to be added to a request type. For those who helped vote this feature into existence, we thank you. You can also find this feature included in the latest version of this product.

 

WHD_1242_FAQ.png

 

 

Download Web Help Desk 12.5 in the Release Candidate section of your Customer Portal.

RC builds are provided as a special privilege to customers on active maintenance in advance of the formal release. These are used to get customer feedback in production environments, and are fully supported. If you have any questions, I encourage you to engage the Web Help Desk RC forum on THWACK.