I'm happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.4. Focus of this release was mainly security and stability of the application. Namely
Support for FIPS 140-2 compatible cryptography
For environments where high security standards are required, you can install and configure FIPS 140-2 compatible cryptography to achieve your required level of regulation compliance. The user interface includes a password migration tool to help you migrate techs and clients to FIPS-secure passwords.
PS. If you want to get excited about what is coming next (we are already busily working on new stuff) sign up for upcoming Beta here.