For the most up to date information on working with support, please go to this link: https://support.solarwinds.com/Success_Center/Working_With_Support
Interested in upgrading to SAM 6.2.1? Here’s all the information you might need to upgrade, and the steps you’ll need to take to do it quickly and easily.
Prepare your Upgrade
2. Review the system requirements and ensure your server is up to spec.
To download the current version, and any previous versions you require, you’ll need to log into the customer portal. Once you’ve logged in, use the License management menu to select ‘My Downloads’.
Next, select the product you want to download
And under the Server Downloads section, you’ll see the latest release selected by default. If you need an earlier version for your upgrade path, you can select it from the drop-down menu.
Complete your Upgrade
Got a question that wasn’t covered here? Try these resources for help:
I'm happy to announce that Storage Resource Monitor (SRM) v6.2 is now available in the SolarWinds Customer Portal for customers on Active Maintenance. This version includes the following new features and improvements:
More details can be found in the Release Notes and in the RC blog post: More array support for Storage Resource Monitor in 6.2 RC.
We have all been waiting for this, and now it's here: the Dameware 12.0 Release Candidate is now ready for you on the Customer Portal! Don’t wait, just download it while it’s still fresh and hot. However, if you want to learn a bit more about the new features, continue reading.
This release brings several bigger and smaller improvements, so let me highlight a few of them:
The #1 feature which I want to talk about is the ability to use unattended over the Internet sessions. You already have been able to remotely connect to a computer, but it required the assistance of the end-user, and she might not have always been available or you simply didn’t want to bother the user. Now you can connect to her computer anytime.
To start off, deploy a new agent with unattended OTI capabilities to the computer. The agent will register itself automatically with the proxy. The deployment is as easy as it always has been. The new version of the agent contains support for unattended OTI. It can be configured in the General tab of agent settings, where you can limit the agent only to local connections, or direct and remote connections. These settings can be found for example during agent deployment when you are prompted to confirm the deployment under Install Options… > Configure > General.
Right after deploying the agent, it will be visible on the Admin Console for the Central Server, and will be waiting for your approval (if you have just upgraded and are not using an evaluation copy, which has auto-approvals enabled). This gives you control over who can use remote unattended sessions, but it also gives you control in case you have several thousands end-points and you don’t want to remote to them all over the internet.
As soon as you approve the agent, it becomes available for remote sessions.
Another option is to configure auto-approvals under Central Server > Settings by setting the value of the Remote Host Auto-approve property to true. This setting will automatically display a notification banner in the admin console.
After the approval of the agent for Internet sessions, it will also appear in the new Remote Host List of the MRC console, so any technician can start to make unattended connections from this list right away.
You can also drag & drop the host from Remote Host List to your Personal Host List or Saved Host List (see below screenshot). From any of these lists you can initiate unattended OTI connections. If you already have the computer in the Personal Host List before, it will appear in the list twice and its icon will indicate direct LAN connection (red arrow in the screenshot) or unattended OTI connection (green arrow on the screenshot).
You are probably also curious about searching for a host in MRC. Simply click on Find icon in Remote Connect menu of MRC console and type hostname or IP address.
I’d love to hear from you, so if you have any feedback, please let me know in a comment or use DameWare DRS Release Candidate forum.