It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address various use-cases like


  • Model repetitive business processes, such as on-boarding new employees or scheduling maintenance tasks
  • Track your IT projects
  • Group service request tickets together for troubleshooting or create ad-hoc child tickets to fulfil requests


Additionally it helps to address various feature requests, namely



If you want to learn more about this release check out this post: Web Help Desk 12.3 Release Candidate now available!


Now go and download web help desk from your customer portal or