Skip navigation

To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page

 

We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As we move forward we will update this post to reflect what we are working on short-term.  If there is anything missing or arguments to move things up, vote on product ideas or post a comment.

 

After release of Web Help Desk v12.2, we are now busily working on some new features and enhancements to the product. Here is a preview of some the features:

 

  • Parent-Child relationship
  • Change Management, for example
    • "Change request" ticket type to better distinguish between service requests and changes
    • Ability to report on changes
    • Automation of change requests
    • Note: We are still in planning phase and you can influence priorities and change management feature in WHD now! Please vote for more change management features here in this survey and comment in this forum
  • Log export for easier troubleshooting
  • Asset Reporting
    • Purchase Order reporting
    • Parts reporting
  • NPM integration improvements
  • Ability to export reports to Excel
  • Ticket Approvals from Tech interface
  • iOS Application improvements

 

PLEASE NOTE:  This is NOT a commitment that all of these enhancements will make the next release.  We are working on a number of other smaller features in parallel.   If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!

I'm very happy to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.2 and Dameware (DW) 11.1 with many new exciting features! Focus of these releases was mostly new reporting for Assets and Integration, but we were also working on other features, namely

 

  • Dameware Integration
    • Seamless start of remote session from WHD
    • Recording of session data (including chat and screenshots) back to WHD ticket
  • Asset Reporting in WHD
    • Asset statistics reporting
    • Asset reservations reporting
  • New WHD FAQ UI rewritten to a new framework with various improvements
  • Many Documentation improvements, new APIs and many bug fixes and more..

 

If you want to learn more about these releases check out following links:

 

 

How does integration looks like? It's slick and seamless as you can see on this video:

 

 

Web Help Desk 12.2 and Dameware 11.1 are now available on your customer portal.

 

If you are a new user Download Web Help Desk or Dameware now!

To receive updates on the Patch Manager roadmap, JOIN thwack and BOOKMARK this page.

 

We recently released Patch Manager 2.0, which included support for Windows Server 2012 R2 and Windows 8.1. We're now working on simplifying the interface and making the Patch Administrator's time more efficient. We're also working on other ease of use enhancements such as:

PLEASE NOTE: We are working on these items based on this priority order, but this is NOT a commitment that all of these enhancements will make the next release.  We are working on a number of other smaller features in parallel. If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!

Filter Blog

By date: By tag: