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After release of Web Help Desk v12.1, we are now busily working on some new features and enhancements to the product. Here is a preview:

 

  • Asset Reporting
    • Including Reservations and Purchase Orders
  • DameWare integration
    • Some options are chat, screenshot capability or easier configuration for remote connections
  • Revamp of setup section
    • Make settings easier to find when returning to configuration options
  • More comprehensive documentation for different areas of Web Help Desk
    • Possible candidates for detailed documentation are SSO, Database migration, sizing and so on
  • Settings export for easier migration
  • Java 7 support
  • NPM integration improvements
  • Ability to export reports to Excel
  • Ticket Approvals from Tech interface
  • iOS Application improvements

 

PLEASE NOTE:  This is NOT a commitment that all of these enhancements will make the next release.  We are working on a number of other smaller features in parallel.   If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!