We are pleased to announce the general availability of Web Help Desk v12.1.0. The contents of this release contain new features and improvements, namely,

 

  • Ability to de-escalate a ticket
  • Casper 9 support via Casper API
  • New REST API for Locations
  • New REST API for Assets
  • Improved help accessibility and many documentation improvements
  • Many bug fixes and performance improvements

 

You can view the full set of release notes here.

 

To learn more about new features in this release see this blog post.

 

Download Web Help Desk now and have fun!