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Web Help Desk (WHD) is an easy to use, but also flexible tool for your IT team and even-though we are working on many great new features or improving existing like recently added Orion Integration, there are still less-known areas, which I call the hidden gems.


As a technician you want to use formatted text in your tickets, asset notes or emails. Sometimes you might want to highlight certain information in an email, send a clickable link, format a FAQ that it's easy to follow, or maybe highlight crucial information in an asset note, thus your fellow colleague won't forget to notify you when updating your machine. Some forms like ticket notes offer formatting options in a little menu on the top, but these may not be available everywhere or you might want to do more than standard options.

whd_editor.png

Being a web-based tool, HTML could be sometimes tricky to use, so that's why we have simple formatting which resembles HTML, but uses different syntax. Meet BBCode.

 

BBCode

BBCode (Bulletin Board Code) is a lightweight markup for text formatting. It was introduced in message-boards, but widely used in many other types of software nowadays. Tags are usually indicated by square brackets [ and ], enclosing a keyword. There is no formal standard and you can find different implementations and variations in supported tags. WHD also has its own implementation and there is a good reason for it - you can customize it.

 

Here is a simple example of BBCode, which you can use in WHD.

 

[size=20]Title[/size]

[img]http://www.solarwinds.com/favicon.ico[/img]

<p>

Lorem ipsum [b]dolor sit[/b] amet, [url=http://www.webhelpdesk.com]consectetuer adipiscing[/url] elit. Cum sociis natoque [i]penatibus et magnis[/i] dis parturient montes, nascetur ridiculus mus.

</p>

And now some list:

[list]

[*]Fusce tellus. Proin in tellus sit amet nibh dignissim sagittis.

[*]Sed convallis magna eu sem. Maecenas sollicitudin.

[/list]

[list=A]

[*][color=blue]FAQ link:[/color] [faq id=1]

[*][u]FAQ link:[/u] <faq id=2>

[/list]

 

This text renders to following.

whd_faq_render.png

 

Note that markup is actually mix of BBCode and HTML.

 

Formatting

 

Basic markup follows pretty simple structure:

 

  • Simple tags: [tab]something[/tag]
  • Simple parameterized tags: [tag=value]something[/tag]
  • Complex parameterized tags: [tag value1="xxx" value2="yyy"]something[/tag]

 

WHD supports wide range of tags:

 

  • [code]your code here[/code]
  • [quote]Text[/quote]
  • [quote=Author]Text[/quote]
  • [b]bold[/b]
  • [i]italics[/i]
  • [u]underscored[/u]
  • [list] [*]First item [*] Second Item
  • [img]URL[/img]
  • [email]address[/email]
  • [email=address]Text[/email]
  • [url]address[/url]
  • [url=address]Text[/url]
  • [color=name]Text[/color] (supports HTML color names)
  • [size=number of pixels]Text[/size]
  • [google]key words[/google]
  • [google=key words]Text[/google]
  • [faq id=number]

 

Additionally you can also use selected supported HTML tags, which you can mix with BBCode tags:

b, i, u, a, img, li, ul, ol, font, br, p, pre, center, faq, code, hr, strong.

 

You can use the BBCode in many places in WHD like ticket subject, request details, notes, email templates, FAQ, Messages, Login message, custom field description and so on. However not all fields do support BBCode, so if it's something like secondary email field in your account details, you better check in advance.

 

Special Behavior

Apart from tags, BBCode mechanism also detects bare URLs like http or ftp links, emails or UNC paths and make them clickable. If you put link to Youtube or Vimeo video, WHD will actually embed that video and display it instead of the link. (If you want you can disable this behavior, see below.)

 

whd_embeded_video.png

(Btw. if you have not seen the video you definitely should ).

 

There is also a special tag faq. This tag will provide a link to existing FAQ and has the form of [faq id=NUMBER] or <faq id=NUMBER>.

 

Customization

WHD stores transformation rules for all tags in WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/bb_config.xml.

 

EDIT:  Location of bb_config.xml has changed at some point. Since versions 12.x it is located at whd-web.jar\Resources\bb_config.xml.

 

If you want to modify it, you should do the following:

  1. Stop WHD
  2. Back up whd-web.jar
  3. Edit bb_config.xml within the whd-web.jar, (e.g. Total Commander allows user to modify files packed in a jar)
  4. Start WHD

 

Great thing about having own implementation is that you can easily create your own tags. Let say you want to use strikethrough text. Simply add this custom tag definition to bb_config.xml and restart WHD.

 

     <!-- S -->

     <match name="s">

          <regex>(?s)(?i)\[s\](.*?)\[/s\]</regex>

          <replace>

          <![CDATA[

          <strike>$1</strike>

          ]] >

          </replace>

     </match>


Now you can use [s] and [/s] tags.

 

In bb_config.xml you can also disable embedding video instead of displaying a link. Find all rules with name starting with auto-youtube (or auto-vimeo) and comment them out with <!-- and -->. Don't forget to restart WHD and you will see the link instead of the video. (Which means url BBCode rule was applied.)

 

whd_video_not_embedded.png

 

How about trying something more fancy? Sometimes when working on an incident or writing a FAQ, you refer to other tickets by saying "ticket 544" or maybe you use terms like request, case or problem. Wouldn't it be nice if this could be a link, so you colleague could click on it and open that ticket right away? Let's write a simple rule to do it. (Don't forget to replace the URL with the link to your system.)

 

     <match name="TicketLink" alwaysProcess="true">

          <regex>(?s)(?i)((?:ticket|incident|case|problem|request)\s*)([0-9]+)</regex>

          <replace>

          <![CDATA[

          <a href="http://webhelpdesk.com:8081/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?ticket=$2">$1$2</a>

          ]]>

          </replace>

     </match>

 

Now you can just type "case 22" and voilà - there is link!

whd_bbcode_new_rule.png

 

As you could see WHD is tremendously flexible, you can use BBCode in various places and also add your new tags. I'm sure there are more areas you would like to learn more about, so please let me know in comments!

 

References:

Last week I provided an overview of the routing tools for Network Performance Monitor 10.5 and this week I will walk you through a troubleshooting scenario using the Interactive Online Demo to help illustrate how you can use these tools to troubleshoot real world issues in your own environment.

 

Obviously, routing is one of the keys to a properly functioning network. IP packets on your network must be routed, not only to their given destinations, but should also arrive in the fastest way possible. The new Routing tools for NPM have combined the Logical and Physical layers to help you get things done.

 

Troubleshooting Walk-Through


Troubleshooting StepsImage
  1. Let’s first take a look at the High Errors and Discards Today resource located about halfway down the page on the NPM Summary Tab in Orion.
    1. Notice the node labeled “Router5.lab.local” has a significant amount of discards.
    2. Click on “Router5.lab.local” (hereafter referred to as “Router 5”) to drill down and see the Node Details Page for that Router.
walkthrough_01.jpg

2. Once on the Node Details page, click on the Network Tab.

 

The Network Sub View is where all of the Routing Resources are located.

walkthrough_02.jpg

3. As it so happens, “Router 5” has some issues transmitting packets.


The "STATUS" column of the Current Percent Utilization of Each Interface resource (middle of the page) shows two “Down” interfaces.

walkthrough_03.jpg

4. Checking the Routing Table, we can see that the Down interfaces ( FastEthernet0/0 - Fa0/0 and FastEthernet0/1 - Fa0/1 ) do not actually appear in the Routing Table.


(hint all of the interfaces in the routing table shown are "1/0" and the two down interfaces are 0/0 and 0/1 respectively).


This is good news in this case, since the Down status of those particular interfaces is not actually affecting routing.

 

The fact that the Routing Table shows all GREEN and the subnets are properly routed to the other interfaces on this device is a quick way to make that determination.

walkthrough_04.jpg

So not only does NPM provide the fundamental set of information needed to define routing – showing protocol, destination, subnet size, next hop and interface information -  it also combines node information allowing visibility into the real availability of nodes and interfaces. Hovering over elements, such as interfaces, activate Pop Ups (image on the right) providing more details and a performance overview.

 

With these resources available at our fingertips, NPM is now doing all the heavy lifting. No longer do we have to manually connect to routers via command line to pull in this data and we do not have to share a router’s credentials with the guy in IT three floors down!

 

Everything is real time and polled frequently, by default every 2 minutes but configurable to meet your particular needs.

walkthrough_05.jpg

5. We have determined our Routing Table is clean, so now let’s take a look at the Routing Neighbors resource which shows you the status of the routers that are directly “next” to the one you are viewing. In this instance we have:

 

  • Router 2 as one of our neighbors using the OSPF protocol.
  • And the second neighbor 74.115.12.1 which is using the BGP Protocol.

 

The fact that the second neighbor, running BGP shows up as IP Address 74.115.12.1 actually tells us that Orion is not monitoring this device as a node. If it were being monitored in NPM we would could drill down and view its Node Details Page as we can with Router2.lab.local.

 

The point here is that if you notice something like this in your own environment you would want to have NPM monitor it so all of that extra information is available to you.

walkthrough_06.jpg

Note: To fully monitor the router 74.115.12.1 - or any other device - you can go to the Admin section of NPM and either:

 

  1. Run a manual discovery via "Add a Node"
  2. Run an automated discovery via Sonar Network Discovery
walkthrough_06b.jpg

6. Now let’s check out the Top 10 Flapping Routes resource.

 

Flapping details are usually something that cannot be obtained directly from the router, and some other kind of analysis tool is needed to get this info. But now with NPM all of this is available in one place.

 

By providing the number of “Flaps” (how many times the path was announced for this particular router) insight can be gained into serious issues that need attention right now or emerging issues which might become more serious down the road.

 

In the image to the right, notice that for Destination Network 10.0.0.0 we can see 8 Flaps to Router2.lab.local.

 

From here, we could drill down into Router 2 for details about the interfaces, the statistics and historical data to find out what is going on to prevent further Flapping from occurring.

walkthrough_07.jpg

7. Finally, we might check the Default Route Change resource to learn if the default route has been added/removed/changed and if so when.

walkthrough_08.jpg


“Wonder Twin Powers… Activate!”

One final thought. Once you find out the source of a given Routing issue the next step you need to make, more often than not, is connecting to one or many routers and make configuration changes to finally resolve the issue.

 

If you have ever had to do this, you know that connecting to routers one by one via command line can be a major pain. So, it is worth pointing out that if you own SolarWinds Network Configuration Manager (NCM) you can fix problems such as duplicate subnet routing or add missing subnets more easily by pushing out new configurations through NCM directly to your routers without having to go through the slow and tedious process of manually connecting to each of your devices as you would have to do without using NCM.

 

These two tools used together, NPM and NCM, can save you a lot of time and frustration while helping you keep your network running smoothly. Oh, and if you were wondering about the “Wonder Twin Powers” reference, it is an old Saturday morning cartoon and

this video explains it quite well.

In my previous blog post I introduced you to several cool new features we've been working on for the next release of SolarWinds Server & Application Monitor (SAM). From sustained status conditions that are sure to help squelch nuance alerts, Windows Scheduled Task monitoring, and JSON, SAM 6.1 was already shaping up to be a pretty awesome release.

 

It's now time to take the wraps off SAM 6.1 Beta 2, and just in time for Christmas. If you've been wondering what to get yourself for the holidays, or fear that after all the presents have been unwrapped you'll have amassed a years supply of tube socks, silk ties, and ugly sweaters, you needn't worry. We have just the thing that's sure to put a smile on your face this holiday season.

Sign-up to Download SAM 6.1 Beta 2.png

 

AppInsight for Exchange

 

The overwhelmingly positive feedback we received from the community regarding AppInsight for SQL since its debut in SolarWinds Server & Application Monitor 6.0 has been so phenomenal that we just couldn't stop there. The next obvious choice to get the full AppInsight treatment had to be Microsoft's Exchange. Both SQL and Exchange are complex business applications that are at the very center of most organizations' IT universe. In almost all cases, end users directly (or indirectly) interact with these applications on a continual basis. Be it for basic internal and external communications, data entry, billing, ordering, etc. SQL and Exchange tend to touch so many individuals both inside and outside the organization, that it's imperative that their health, performance, and availability is continuously monitored.

 

If you're not at all familiar with AppInsight for SQL, or the AppInsight concept, below is an excerpt from one of my previous blog posts in which I attempt to explain it.

 

AppInsight provides a whole new level of application monitoring detail that was previously very difficult, if not impossible to achieve using Application Templates. AppInsight is not a direct replacement for Applications Templates but rather an entirely new monitoring concept within SAM. Application Templates remain the primary method for quickly monitoring virtually any commercial, open source, or home grown application imaginable. In contrast, AppInsight is more akin to an entirely new product deeply embedded within SAM; designed from the top down to solve common, yet complex problems for a specific application, rather than merely a new feature.

 

Discover


As with AppInsight for SQL, monitoring your Exchange Mailbox Servers with SAM is a fairly simple, straightforward affair. For existing nodes currently managed via WMI simply click List Resources from the Node Details view and select Microsoft Exchange Server directly beneath AppInsight Applications. The same is also true for any new Exchange servers added individually to SAM and managed via WMI using the Add Node Wizard.

 

Exchange Servers can be added both individually using the methods above, or en masse using the Network Sonar Discovery Wizard. Both one-time and scheduled re-occurring discovery of Exchange servers in the environment using Network Sonar are fully supported. Either method will allow you to begin monitoring your entire Exchange environment in record time.

 

Please note that AppInsight for Exchange has been designed exclusively for Microsoft® Exchange 2010 and Exchange 2013 Mailbox Role servers. This option will not appear for nodes running previous versions of Exchange or servers running other Exchange roles, such as the Client Access role.

AppInsight for Exchange List Resources.png
Network Sonar AppInsight for Exchange.png
Network Sonar Scheduled Discovery Results - AppInisght for Exchange.png

Configure

 

AppInsight for Exchange uses PowerShell to collect virtually all information from the Exchange server. As such, PowerShell 2.0 must be installed on the local Orion server or Additional Poller that the node is assigned to. PowerShell 2.0 must also be installed on the Exchange Server being monitored. Windows 2008 R2 includes PowerShell 2.0 by default. If you're already running Orion on Windows 2008 R2 or greater and plan to monitor Exchange running on a Windows 2008 R2 server, you needn't worry about the PowerShell 2.0 requirement. Microsoft has taken care of that for you.

 

Beyond simply having PowerShell installed, Windows Remote Management (WinRM) must also be configured. Both locally on the Orion server, and on the remotely monitored Exchange Server. Fear not though; we've made this process incredibly simple and completely painless.

 

After discovering the Exchange mailbox servers running in your environment and choosing to monitor them, you may find them listed in the All Applications tree resource on the SAM Summary view in an "Unknown" state. This is likely due to WinRM having not been configured on either the local Orion server or the remotely monitored Exchange mailbox server. Clicking on the AppInsight for Exchange application that is in an "Unknown" state from the All Applications resource launches the AppInsight for Exchange configuration wizard.

Zero Config Basic.png

The AppInsight for Exchange configuration wizard will prompt you for credentials to configure and monitor the remote host. By default, credentials used to manage the node via WMI are selected. However, under some circumstances, such as using the local administrator account to manage the node, these permissions may not be adequate for monitoring Exchange. If that is the case, you can select from the list of credentials available from your Credential Library, or enter new credentials for AppInsight for Exchange to use. The account used for AppInsight for Exchange should have Exchange Admin Role permissions.

 

Once you've selected existing, or defined new credentials for AppInsight for Exchange to use, simply click "Configure Server". The configuration wizard will do the rest. It should only take a minute or two and you'll be up and monitoring your Exchange mailbox server. Easy peasy, and no agent required.

 

So what exactly is this magic "Configure Server" button doing anyway? Well nothing that couldn't be done manually with a bit of effort. Quite simply the "Configure Server" button pushes a self signed certificate to the Exchange Server and configures WinRM to function in a secure encrypted fashion between the two hosts. Steps for manually configuring your Exchange Server, as well as creating a least privilege user account for monitoring your Exchange mailbox servers using AppInsight for Exchange will be available in the SAM Administrators Guide once SAM 6.1 is officially released.

 

Monitor

 

An Exchange environment is typically comprised of multiple Mailbox Databases. Much like SQL databases, each mailbox database has its own independent status that tells the administrator how that database is currently being used (or not used in the case of databases that are "Dismounted"), as well as the health of that database. In the Mailbox Database Status resource, located on the Application Details view we see all of the databases running on this Exchange server. All but one is in a "mounted" state, but the SAMDB03 database does not appear to be running on its "preferred" server, as designated by its Activation Preference. For smaller environments where two or more Exchange Servers running in a DAG (Database Availability Group) are sitting next to each other, this might not be an issue. For larger distributed environments, losing track of where your mailbox databases are running can lead to end users complaining about email performance problems or worse. For example, If your office was headquartered in Boston, but have a DR facility in your satellite office in Shanghai, the last thing you want is all the traffic from the users in the Boston office traversing the WAN to access their mailboxes from the Shanghai server.

Mailbox Database Status.png
As obvious as that sounds, this can and does occur for simple, sometimes seemingly stupid reasons. For example, applying Windows Updates to the Exchange server in Boston, but failing to move those mailbox databases back over from Shanghai after the reboot. It's important to know which server in the DAG your mailbox databases are mounted, and be notified when they're not mounted on the appropriate server.
Replication Status Checks.png

The Replication Status Checks resource, also on the Application Details view, checks all aspects of replication and replay status to provide a complete overview of the mailbox server in the Database Availability Group (DAG). This allows you to proactively monitor continuous replication, the availability of the Active Manager, and the health and status of the underlying cluster service, quorum and network components, to name a few.

 

In the event of a replication status check failure you will be notified both visually through the UI, as well as through your normal alerting mechanisms. Clicking on the "More" link for any failed Replication Status Check displays the full details of that failure.

Each mailbox database on your Exchange server is a time bomb ticking down until ultimately it runs out of space. Be it from mailbox database limits imposed by the Standard Edition of Exchange, NTFS file size limitations, or simply running out of free space on the volume where the mailbox database is stored, it's only a matter of time before the mailbox database hits the wall. When that time comes, it's certain to negatively impact any and all users whose mailboxes reside on that mailbox server.

 

To stay ahead of the game it's imperative that you have a good understanding of how your mailbox database size relates to these limitations. This will allow you to be proactive in your approach to managing your mailbox databases, and the individual mailboxes that reside within.

Mailbox Database Size and Space Use.png

Alerting

 

This is precisely the kind of information that the Mailbox  Database Size and Space Use resource provides. Not only does this resource list all mailbox databases managed by the mailbox server, their current size on disk, and the amount of white space remaining within the database, but the linear gauge also shows the percentage of the mailbox databases usage as it relates to such things as remaining free space on the volume, and file size limits imposed by Exchange edition/version or the NTFS file system. This information is then available for reporting, trending, and of course, out of the box alerts so you can be notified proactively and avoid such crisis altogether.

 

This was just a tiny glimpse into a few of the powerful new capabilities included with AppInsight for Exchange. If you'd like to try it out for yourself, don't hesitate! Sign-up here to download SAM 6.1 Beta 2 today. You need only own an existing license of SolarWinds Server & Application Monitor, and be under active maintenance to participate.

 

Your feedback (both positive or negative) is what we thrive upon. It serves either as confirmation that we're on the right track, or that adjustments and improvements need to be made. Either way, it's what helps us to build great software.

AppInsight for Exchange Out of the Box Alerts.png

Ever wonder how the ancient merchants like Marco Polo figured out the best routes to travel around the world? Well, I don’t. But I do wonder how to get my data across the globe in the quickest way possible, and the routing tools in Network Performance Monitor (NPM) can help you do that.

 

There are five resources found in NPM 10.5 and later, that can help you troubleshoot routing issues to get your network back on track and optimized for maximum performance.

 

  • Routing Table
  • Top 10 Flapping Routes
  • Routing Neighbors
  • Default Route Changes
  • Routing Details

Routing_Network_Tab.jpg

Note: The easiest way to see all of the Routing Resources together by default, is to click the "Network" sub-view on a Router’s Node Details page.

 

The table below describes each of the aforementioned routing resources, providing a basic understanding of the feature set.

 

Resource Description

Routing Table  

routing_table.jpg       

Each Router has its own Routing Table and each Routing Table is potentially different for any given router in your network. As you can see the Routing Table information is displayed across 6 columns:

 

Destination Network - a list of networks you can reach from the Router you are on.


CIDR - The Classless Inter-Domain Routing for the given Destination Network.

 

Next Hop – The next router, or “next hop”, you need to go through to get to the given Destination Network.

 

Interface – The actual interface on the Next Hop router that the packets are sent through.

 

Metric – Routing Tables only keeps the best routes available and each protocol has its own of set metrics used to determine what the best route is. In general the lower the number the faster the route.

 

Source – The Source column shows the protocol being used.

Top 10 Flapping Routes

flapping-routes.jpg

The term “flapping” refers to a condition where a Router advertises a destination network via a particular route and then quickly sends another advertisement for a different route. When interfaces on a router go up and down unexpectedly or more frequently than they should, this causes a recalculation of routes in your Routing Tables. This actually slows down routing, and the slow network speed may result in outages or other connectivity issues.

 

The Top 10 Flapping Routes resource shares some columns in common with the Routing Table, so we will just focus on what is different and unique here:

 

  • Flaps – Shows you the number of Flaps that have occurred in the last selected time period (7 Days in the image shown). Notice that Yellow is a warning state whereas Red indicates a more severe issue.

 

  • Last Change – This gives you an indication of when a change was made.

 

  • Protocol - Shows the routing protocol used.

Routing Neighbors

routing-neighbors.jpg

The Routing Neighbors resource shows you which routers are directly connected to the router you are currently viewing and it provides status on this relationship. This table can be useful in the case where neighboring routers might be down or display other issues that might hinder the ability to route packets through your network.

 

The Routing Neighbors resources shows several more columns of information useful for troubleshooting:

 

  • Node Name - This is a clickable link that will take you directly to the Node shown, which makes it is to getting further information about a specific node.

 

  • Status - Give you information about a given router's status, helping with communication issues.

Default Route Changes

default-route_changes.jpg

The Default Route Changes resource provides a quick view of any changes made to default routes and help you narrow down when changes have occurred and help you correlate with other known data to help with your troubleshooting. You can set the view from the last 24 hours, the last 3 days, last 7 days, last 14 days and the last month.

Routing Details

routing-details.jpg

The Routing Details resource provides you a quick glance at when Protocols were last polled so you will know how fresh your routing data is. Special note, the row which says “Routing Table poller” is just showing you when the routing table was last polled by NPM for this device.

 

Summary

Customer feedback for the new Routing Tools in Network Performance Monitor has been overwhelmingly positive and the tools are doing a great job at what they are designed to do, speed up troubleshooting of routing issues and make your work life much easier!


Up Next

In my upcoming blog post we will walk through some troubleshooting scenarios using the Interactive Online Demo to give you a better sense of how to actually use the routing tools.

We used to have an OS/SQL compatibility matrix for all product consolidated in this blog, but many of you have requested that we track this more formally, so here it is in a KB - Knowledge Base - article

We are going to update this matrix as thoroughly as possible.

 

Feel free to continue to post your comments and questions about the matrix in this thwack blog post.

 

FYI, the latest and greatest versions for each products, are here

We have reached the Release Candidate (RC) phase for our next release, Web Help Desk 12.1. RC is the last step before general availability and is a chance for existing customers on active maintenance to get the newest functionality before it is available to everyone else. You can find the RC binaries for download in the SolarWinds customer portal.

 

If you have any questions I encourage you to leverage the WHD RC group on thwack:

 

http://thwack.solarwinds.com/groups/solarwinds-web-help-desk.

 

This release contains the following product improvements and new features:


 

You will find the latest version on your customer portal in the Release Candidate section.

 

Ability to de-escalate a ticket

 

You can find a brand new buttons to escalate and de-escalate a ticket in ticket details section.

escalation.png

Process of escalating or de-escalating of ticket is following settings of Tech groups levels. After escalating or de-escalating a ticket, information icon will inform you about details how was the escalation performed.

escalation_info.png

 

Improved help accessibility

 

Apart from continuously improving documentation our goal was also make it more accessible and easier to find and use.

help_buttons_whd_12_1.png

 

We added a new help button to main menu, so you can open WHD help easier from any page. We also added help buttons to particular sections of setup. These lead to chapters of help discussing particular WHD setup section, again make it easier for you to find help for the relevant part of setup.

 

Casper 9 support

 

We introduced new way how to integrate with Casper 9 and instead of connecting to database as with in previous versions, we utilize Casper API and thus there is no need for database name field anymore. Also instead of database user, you should use Casper user. Please check the tooltips in the UI of Connection Basics configuration.

 

[EDIT: Added new section about Casper 9 to highlight the change in method of integration.]

 

Casper9settings.png

 

If you have a question about whether a case you've filed was resolved in this release or a certain feature request implemented, feel free to ping back on this post or in the RC forum and let me know - I'll be sure to look into it.

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