After release of Web Help Desk v12, we are now busily working on some great new features and enhancements to the product. Here is a preview:

 

  • Asset API to provide more flexibility and ability of automation
  • More robust reporting with options including
    • reporting on new objects like assets, parts or models
    • easier custom reports for common KPIs
    • redesign of custom report writer
  • DameWare integration
    • Some options are chat, screenshot capability or easier configuration for remote connections
  • Revamp of setup section
    • Make settings easier to find when returning to configuration options
  • Propagating information to child tickets
    • Pass various information from parent ticket to child tickets
  • More comprehensive documentation for different areas of Web Help Desk
    • Possible candidates for detailed documentation are SSO, Database migration, sizing and so on
  • Settings export for easier migration
  • Casper 9 support
  • Java 7 support

 

PLEASE NOTE:  This is NOT a commitment that all of these enhancements will make the next release.  We are working on a number of other smaller features in parallel.   If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!