After release of Web Help Desk v12, we are now busily working on some great new features and enhancements to the product. Here is a preview:
PLEASE NOTE: This is NOT a commitment that all of these enhancements will make the next release. We are working on a number of other smaller features in parallel. If you have comments or questions on any of these items (e.g. how would it work?) or would like to be included in a preview demo, please let us know!