At SolarWinds, we believe one of our differentiators vs. other companies out there is the fact we have such a strong user community, and we listen to that community.  With that being said, I am excited to talk about an acquisition we just announced, Web Help Desk.


Personally, I am very excited about this acquisition.  A Help Desk offering has been requested by our customers for a while now and we finally found the right product that represents what we expect in a SolarWinds product.  There are tons of help desks out there that we could have acquired, but what makes me excited about this one is how it started and why it was built in the first place.


For those of you who have been around SolarWinds long enough, you know that we started with Engineer’s Toolset, which was written by our founder when he was a network consultant to help make his own job easier.  He shared it with other engineers where he worked, and they loved it too.  They told him he should sell his tools and SolarWinds was born.


The story with Web Help Desk is very similar.  The founder worked for a K-12 school district and was looking for a IT Help Desk product, but all of the products available were too hard to use, set up or manage, or were way too expensive, or were offered as software-as-a-service, for which he would have to pay recurring annual costs, basically re-buying the product each year, which was a problem for a school with a limited IT budget.  So what did he do?  He decided to build one himself and then decided to start selling it as well, creating Web Help Desk.


Web Help Desk fits perfectly into the SolarWinds family of products.  I highly encourage you to go and check it out.  The two pages I recommend are:

  1. Feature Page - This page walks through all the features that are available in the product.  This is not only a ticketing system, but also has features for IT Asset Management, Knowledge Base, Change Approval/Change Management and much, much more.
  2. Online Demo & Download Page - where you can check out an online demo and if you wish, download a fully-featured 30 day evaluation, which you can get to from here.


Here is a screenshot from the online demo of the dashboard, which is fully customizable.  Tell us what you think, we would love to hear your feedback.

which you can get to from here.