They work in mystery, toiling away at all hours. Nobody ever sees them working, but many are happy with the results. And if anyone tries to reproduce their work, they end up disappointed. No, I’m not talking about the Keebler® Elves, although I suppose there are some similarities between these two groups of workers. Both are overworked, underpaid, and no one understands how they do their job so well.

 

I am talking about IT professionals, the unsung heroes of modern corporate enterprises around the globe. Except they are no longer unsung because back in 2015, SolarWinds created IT Pro Day! Created by IT professionals for IT professionals, IT Pro Day happens on the third Tuesday of September each year. IT Pro Day serves as a great reminder about all the work that goes on behind the scenes.

 

Here’s some data for you to think about this IT Pro Day:

 

  • IT pros spend 65% of their time managing IT and IT-related services
  • Nearly half of that time (47%) is dedicated to resolving technology issues for senior executives/chief officers

 

Let that sink in for a minute. Most of our time is spent catering to executives. You would think that the executives would appreciate all this effort, right? Maybe not:

 

  • 61% of IT pros are concerned about job security, with almost half (42%) suggesting the key reason is that company leadership does not understand the importance of IT

 

Okay, so maybe the executives appreciate the effort, but IT pros don’t believe that the executives understand the importance of IT. Which only seems odd when you find out everyone else does understand the importance:

 

  • 63% of end-users agree that IT has a greater impact on their daily work lives than the executives in the corner office

 

I’ve always thought most executives started out as regular employees. I guess I was wrong, because if that were true, then the above numbers would be different. And so would this one:

 

  • 91% of IT pros surveyed work overtime hours, and of those, 57% do so with no compensation for working overtime

 

Lots of overtime, for people who don’t understand the importance of quality IT staff. Overworked. Underpaid. And no one can explain what it is they do for work. But we are dedicated to making things better for others:

 

  • 25% of IT professionals agree that half of the time, end-users who try to solve their own IT problems ultimately make things worse

 

Okay, so making things better for others also makes things better for us. But IT pros aren’t just looking out for the people (or themselves). They’re also looking out for the business:

 

  • 89% of IT professionals most fear a security breach

 

Somehow, all this data makes sense to me. I understand each data point because I have lived each data point. I am an IT pro, and damn proud to say that to anyone who cares to listen. Oh, who am I kidding? I’ll say it even to people who don’t care to listen.

 

IT pros don’t do this for money. We aren’t interested in that. (But it’s nice, don’t get me wrong, and here’s hoping someone in the corner office on the fourth floor sends me bacon for Christmas this year.) We truly love what we do for work:

 

  • 94% of IT pros say they love what they do

 

Here’s to you, IT pro. Enjoy your day. Walk with your head held high. Smile a few seconds longer when an executive asks you to fix their kid’s iPad®.

 

You’ve earned this day, and many more.

 

Thank you.