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SolarWinds and Vyopta now integrate so that you can monitor live data from your video infrastructure and access switch interface for any problem call in any conference room for Polycom or Cisco endpoints.

 

Key Features:

  • Simple API-level integration
  • Single click from any Cisco or Polycom endpoint to NPM interface details page
  • Live call stats, video device status, camera/display connection data, and registration info.

 

Eliminate the Video Conference Blind-Spot

Do you ever enter a never-ending blame game with your A/V team about why video conferences fail? Are you responsible for the video infrastructure in your environment? Perhaps even if you don’t want to be? Tired of those codecs and video infrastructure being a black-box in terms of actual call statistics and quality metrics? Want to bridge the visibility gap between your voice / video and the rest of your network infrastructure? Well perfect - because Vyopta’s real-time video monitoring now integrates with SolarWinds Network Performance Monitor.
     With this integration you are now able to monitor, alert, and diagnose end-to-end video call issues through Vyopta AND identify whether it is a network problem or a video device problem. Furthermore, with one-click access to NPM from every video endpoint, you can diagnose and fix the issue if it is a network problem. On the Vyopta side- call quality and hardware statistics are pulled directly from your endpoints and bridges via API. Whether you are using Cisco, Polycom, Acano, Pexip or Vidyo in whichever flavor, your data is combined and normalized in real-time. Based on this broad dataset, you are able to assess end-to-end call quality per call or determine whether an issue may be systemic within your video environment. Perhaps it’s as simple as the screen or camera being disconnected on the endpoint. Maybe the user dialed the wrong number. In Vyopta, you can get alerted for and diagnose the following issues at a glance:

  • Camera/Display disconnect
  • Endpoint becomes unregistered (unable to make calls)
  • Endpoint down
  • Bad call quality from gateway, bridge, or endpoint (packet loss or jitter)
  • High Packet Loss

 

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Vyopta’s built in dashboards you can also quickly evaluate the health of your bridging infrastructure. Perhaps one of your MCU’s is at capacity, or you have a spike in traversal calls:

 

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If the issue isn’t with an endpoint or bridge, you can click on the helpful SolarWinds link next to the endpoint to take you right to the connected access-layer switch interface in NPM:

 

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Once in NPM, you can determine if there is a common interface-level issue (VLAN / duplex / etc) or start to drive upstream into the infrastructure. Enhance your situational awareness with Netflow data or perhaps proactive UDP IPSLA transactions in VNQM. Recent config change bork DSCP tagging? NCM has you covered.

 

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So next time users start rumbling that those darn vidcons “don’t work” or the CEO’s call drops in the middle of a board meeting, know that your video infrastructure doesn’t have to be a black-box. With Vyopta and SolarWinds integration, it’s easy to troubleshoot. No more chasing phantom issues - isolate the root cause of video conference issues in just a few clicks.