Imagine starting your day in your “war room” with folks from different parts of the IT organization. Your teams have been assembled to deal with the typical “Our website is slow…” comments from external customers and internal business units. You have a multi-tiered web application with the latest hardware and application code. As you go around the table, the first response you typically get is “.. not my problem, maybe its…”. Where do you start?
When dealing with web performance monitoring, folks typically start at the infrastructure or application layer, but this siloed approach can only get you so far. Multi-tier applications are interconnected and very complex. We need an end-to-end approach that will help connect the dots. This approach could also help prevent unnecessary hardware spend, a typical response from folks who think just adding more compute, memory or storage would solve the issue.
I would be interested in hearing from you regarding which tools you use to help monitor your web performance. There are a number of products that provide a holistic point of view that could help to reduce your Mean Time To Repair (MTTR). Solutions such as Pingdom, Keynote and AppNeta may be the tools for you.
Do you currently monitor your website performance?
Do your users notify you when your website is slow?
Do you have a passive or active monitoring solution?
What kinds of features would you like to see from current day solutions?
Do you use a hosted or in-house web performance monitoring solution?
We have had a lot of success with web performance monitoring tools, let me know how things are going for you.