Gone are the days of desk-to-desk IT assistance. IT admins are increasingly using remote support tools to simplify manual efforts and save time in troubleshooting remotely located systems. Traditional remote connectivity tools establish remote control sessions only over the enterprise network – LAN or WLAN. The drawback with this type of connectivity is that when your end-users are outside the corporate network – when they are working at home or working on-the-go without VPN access – it is not possible for IT teams to provide remote administration and support.

 

In today’s fast-paced digital world, having users travelling and working from different locations and network set-ups with or without VPN access puts more onus on IT teams to find more convenient ways to provide tech support to these users. This doesn’t mean, organizations should invest in an expensive IT workaround to address this challenge. The smart approach for IT pros would be to find and invest in a simple and affordable remote support tool that has multiple options for offering remote support.

 

End-User Location

Remote Support Connectivity

Inside the corporate network (inside firewall)

IT technician should be able to remotely connect to these systems easily from a single management console

Outside the corporate network with VPN access (inside firewall)

IT technician should be able to remotely connect to these systems easily from a single management console

Outside the corporate network without VPN access (outside firewall)

IT technician should be able to connect to these systems via a secure Internet proxy and initiate over-the-internet remote sessions

 

IT Technician Location

Remote Support Connectivity

Present at his system within the corporate network (inside firewall)

IT technician can directly establish remote session with end-user systems using a remote support tool

No access to system, with only mobile access, within corporate network (inside firewall)

IT technician can leverage a client-server model with his mobile (as the client) and a mobile gateway server deployed within the LAN  to view and control end-user system directly from the mobile interface

Outside the corporate network without VPN access, with only mobile access, outside corporate network (outside firewall)

IT technician can leverage the same client-server model as discussed above, with his mobile (as the client) and a mobile gateway server (configured on a server in a DMZ or on a server accessible through a VPN connection) to view and control end-user system directly from the mobile interface

 

Gaining access to all these remote connectivity options, IT support and administration can really become anywhere and anytime. IT pros can continue to provide remote support whether the end-user is inside or outside the corporate network.

 

Check out DameWare Remote Support version 11.0 which provides an easy-to-use remote control functionality to access remote systems both inside and outside the corporate firewall. With centralized administration server, secure Internet proxy for over-the-internet sessions, and mobile remote connectivity options, DameWare Remote Support can be your cost-effective and reliable IT aid with the capability to support IT administration round-the-clock whenever and wherever!