Remote support software is becoming more robust and popular meaning fewer companies are able to offer it as a free tool. For example, LogMeIn recently announced that they will start requiring customers to purchase an account subscription for their remote support desktop tool. Now, in terms of a cost comparison, the decision of using SaaS (Software as a Service) or self-hosted, just got easier.


Given the convenience and time-saving aspects of remote support functionality, more IT pros are starting to recognize it as a necessary asset in their IT arsenal. DameWare Remote Support (DRS) is a feature-rich remote support tool that includes remote control for Windows®, Mac OS® X, and Linux®, remote access from iOS® and Android® devices, in-session chat, and file transfer—all for a one-time fee of $349/user. Because it’s a self-hosted solution, you have more control over setup, operation, and maintenance. This means a lot when it comes to network security.


When you add cost to the equation, it’s easy to see how a self-hosted system is far more cost-effective over the long run than a SaaS offering.


With LogMeIn, users will need to pay $99/year for remote access of two computers. For small business owners, they recommend LogMeIn Pro for Small Businesses. This option supports up to 10 computers at $449/year. Therefore, support for each computer equals $45/year. If one IT pro can support 10 computers, the cost for DRS is about $35 per computer for the first year. This results in a 20% savings over the LogMeIn price during the first year.


The annual contract renewal for DRS is $99/year. This includes upgrades for all new releases and access to technical support. Comparing DRS to LogMeIn Pro, the cost of supporting the same 10 computers drops to $10/year, resulting in an annual savings of 75% after the first year.


LogMeIn’s new pricing policy serves as a wake-up call to the evolving nature of software and online services. When cost is factor in technology decisions, self-hosted, DameWare Remote Support is the more cost-effective option.