We have expanded the Content Exchange for Web Help Desk to now include FAQ articles and helpdesk articles for IT staff.  Now through the end of October you can earn an extra 50 thwack points per article (totaling 100 points per article)! New sections added:

 

FAQ Articles - Share the most common and repetitive help desk questions and the workarounds.

Help Desk Articles for IT Staff - Share tips & tricks on getting things done, fast! Help your peers leverage your knowledge, like for example, Windows 8 Tips & Tricks or a workflow for VMware troubleshooting.


If you have ideas on how to improve the Web Help Desk Content Exchange, please comment.