Alert Central packs a lot into a free package, enabling you to know what issues are going on when with your systems. To accomplish this feat, SolarWinds Alert Central uses icons showing alert status – that is, how close the alert’s issue is to being resolved.

 

Out of the box, the Alert Central Alerts dashboard displays four different types of alerts, in the following order:

  1. Triggered – A Triggered alert uses the red icon with an exclamation point Triggered Icon.png. This icon indicates an alert brand that’s new to Alert Central. A triggered alert does not match any existing sources in Alert Central and has not yet been accepted into the system. At this point, the Alert Central System Administrator can acknowledge the alert and add its source to Alert Central.
  2. Acknowledged – An Acknowledged alert uses a blue icon showing a person at work Acknowledged Alert.png. This icon means that the Alert Central Administrator has accepted this alert into Alert Central. To accept the alert into the system, the Administrator must enter the alert’s source (system that created the alert in the first place) into Alert Central . The Alert Central Administrator also defines whether Alert Central assigns or trashes alerts from this source.
  3. Notified – A Notified alert uses an orange icon with a flame in it Notified Icon.png. This icon shows that an individual or group has received an email or text SMS about this alert and is working towards resolution right now.
  4. Closed – A Closed alert uses an icon with a gray X inside it Closed Alert.png. This icon indicates the alert’s issue is resolved. The alert is no longer active in Alert Central. A Closed alert can, however, be reopened if needed.

 

Alerts are just part of Alert Central’s functionality. Other functions include on-call scheduling, at-a-glance alert status, and automated alert escalation. For more information on how Alert Central can help you prioritize, assign, and resolve system issues, see the Alert Central website.f