The first of its kind in a US municipality, the Domain Awareness System (DAS) is a pilot program (operational since 2012) that adapts high availability enterprise computing and the Network Operations Center Model (NOC) to city law enforcement. All the technology is from Microsoft.
Each 911 call in the city automatically sends an alert to NYPD officers in the vicinity, activates any of the thousands of street-level cameras that are within 500 feet of the alert, and displays footage from each relevant camera's last 30 seconds on screen(s) in a wall-size command center events board. Responding and command center officers access maps, city and state records on crime patterns and any other needed data in real-time from integrated city databases. As Associated Press describes it,"The system uses hundreds of thousands of pieces of information. Security camera footage can be rewound five minutes so that officers can see suspects who may have fled. Sensors pick up whether a bag has been left sitting for a while. When an emergency call comes in, officers can check prior 911 calls from that address to see what they might be up against."
In a typical enterprise system the technical components of the customer-facing services are tied into integrated alerting and monitoring components. Activity within the overall system simultaneously meets the needs of end users and tells operators when something goes wrong.
DAS is a double NOC: it tells on duty police officers when and where something is going wrong in the city while also telling technical personnel when and where something is going wrong with the system itself.
Integrating your Monitoring Systems
I’ll say more about DAS and its implications in another article. Here I want to point out the importance of an integrated approach to monitoring the critical components of your production systems. Ideally, your view of one component (for example, storage) would be one facet of an overall integrated view.
The key to integrated monitoring is choosing tools that integrate with each other and interoperate well. Within network monitoring, for example, you might need to see all the nodes on your network, what users are connected through which switches and to which endpoints, and how those connections help explain current trouble with traffic flow you are analyzing. SolarWinds networking products provide both the type and granularity of monitoring you would need to do those things.