In my last post WHEN BEING AN EXPERT ISN’T GOOD ENOUGH: MASTER OF ALL TRADES, JACK OF NONE, you all shared some great insight on how you were able to be find ways to be successful as individual SMEs and contributors, and how you could navigate the landscape of an organization.
This week, I’d like to talk about silo organizations and how we’ve found ways to work better together. (You can share your stories, as well!)
This is the first thing I imagine when I hear that an organization is silo-ed off:
The boundaries are clearly defined, the foundation is well set, it’s very aged and well established. It doesn’t mean any of it is particularly good or bad, but it certainly shows the test of time. Navigating in that landscape requires more than tackling a delicate balance of ego and seniority.
Once upon a time, we had a very delicate situation we were trying to tackle. This may sound simple and straightforward, but needless to say, it’ll all make sense on how things were far from easy. We were faced with deploying a syslog server. Things literally do NOT get any easier than that! When I first found out about this (security) initiative, I was told that this was a "work in progress" for over two years, and that no syslog servers had been deployed, yet. Wait. Two years? Syslog server. None deployed?! This can’t be that difficult, can it? Welcome to the silo-ed organization, right?
On its surface, it sounds so simple, yet as we started to peel back the onion:
Security needed syslog servers deployed.
The storage team would need to provision the capacity for these servers.
The virtualization team would need to deploy the servers.
The networking team would need to provide IP addresses, and the appropriate VLANs, and advertise the VLANs as appropriate if they did not exist.
The virtualization team would then need to configure those VLANs in their networking stack for use.
Once all that was accomplished, the networking and security teams would need to work together to configure devices to send syslog data to these servers.
All that is straightforward, and easy to do when everyone works together! The disconnected, non-communicating silos prevented that from happening for years because everyone felt everyone else was responsible for every action and it’s a lot easier to not do things than to work together!
Strangely, what probably helped drive this success the most was less the clear separation of silo-by-silo boundary and more the responsibility taken by project managing this as a single project. When things are done within a silo, they’re often done in a bubble and begin and end without notifying others outside of that bubble. It makes sense, like when driving a car we’re all driving on the same road together and our actions may influence each other’s (lane changes, signal changes, and the like), but what music I’m listening to in my car has no influence on any other car.
So, while we all have our own interdependencies that exist within our silos, when we’re working together ACROSS silos on a shared objective, we can be successful together as long as we recognize the big picture. Whether we recognize that individually, or we do collectively with some dictated charter, we can still be successful. When I started this piece, I was more focused on the effects and influence we can make as individuals within our silos, and the interaction and interoperability with others within silos. But I came to realize that when we each individually manage our responsibilities within a “project,” we become better together. That said, I'm not implying that formal project management is required for any or all multi-silo interactions. It really comes down to accepting responsibility as individuals, and working together on something larger than ourselves and our organization, not just seeing our actions as a transaction with no effect on the bigger whole.
Then again, I could be crazy and this story may not resonate with any of you.
Share your input on what you’ve found helps you work better together, whether it be inter-silo, intra-silo, farming silos, you name it!