Among your warm holiday memories probably lurks the recollection of searching through a strand of lights to find the one that takes down the entire string. Through the years, most of us have either seen this play out, or experienced that frustration firsthand.


The frustration, tedium, and time required for even the savviest of today’s IT professionals to unravel issues in a complex IT infrastructure can be a lot like that downed string of lights. Often, the search for that one glitch, that single, solitary issue, puts the entire system in peril.


That’s because today’s technology infrastructures – and federal IT infrastructure is no different – rely heavily on application stacks. These stacks are made up of layers that work in concert to run critical components supporting application delivery. The problem is that one faulty layer can adversely impact the entire operation, just like that one bad Christmas light bulb.


So where does one begin to tackle this complex and evolving IT infrastructure and all of its potential issues? Rather than hunting and pecking for problems, the solution is obtaining a holistic view of the entire stack – constantly monitoring the parts – to either identify issues more effectively for quickened resolution, or even fix problems before they arise.


End-to-end monitoring of the IT infrastructure is essential. There are platforms available to do just that, including solutions whose sole focus is ensuring critical monitoring. Therefore, it is important for federal IT teams to consider deploying solutions that provide:


  • Complete application performance monitoring
  • A performance view across on-premises, virtualized, and cloud components
  • Consolidated metrics
  • Alerts that allow for faster identification and resolution of issues


Many hands make for lighter work


Today’s issues are complex and require highly skilled professionals. To help ensure that your team is ready to tackle those critical issues head-on, establish cross-departmental collaborative processes so that every team member is involved in identifying problems and working toward solutions. This collaborative approach will avoid silos within a team and help ensure that the organization is stronger and better prepared to confront issues as they arise.


Empowerment can work wonders to enhance an IT team’s performance. It helps to keep the team functioning as a whole and collaborating to make sure issues are quickly resolved, and also that every team member feels a sense of ownership in the outcome.


Bring back the holiday cheer


The IT department’s spirits need not be dampened by a darkened string of lights!  That is, not if proper processes are put into place to ensure the team is collaborating and taking a holistic approach to an agency’s complex IT infrastructure. Provide them with proper processes, empowerment and the essential tools to monitor the network, and they’ll be in the spirit all through the year.


Find the full article on Government Computer News.