The CIO’s SLA is their service level agreement to their organization’s CEO, COO, and CFO. Heck, it’s their agreement to all of their org’s C-levels. For IT professionals, the SLA represents their CIO’s goals and objectives. And in this case, the SLA acronym is so apropos.

  • S stands for secure. Try not to get breached.
  • L stands for lean. Maximize ROI and do more with less.
  • A stands for agile. Quickly pivot on anything (technology, services, and IT processes) that will bring benefits to business operations.


These goals have tremendous impact on IT professionals and their daily modus operandi. But don't take my word for it; the SolarWinds 2016 IT Trends Report shows that IT professionals recognize these directives as the goals for success as they try to succeed in the Hybrid IT paradigm. According to IT professionals who responded in the IT Trends Report, the top three barriers to greater cloud adoption by weighted rank are security and compliance, the need to support legacy systems, and budget limitations. Security and compliance is the S component. Budget limitations represent the L component. The need to support legacy systems speaks to tech debt and adds to tech inertia, which is the A component.


These challenges that IT pros have to overcome align exactly with the CIO’s SLA. Check out the rest of the results from the SolarWinds 2016 IT Trends Report to learn more.

Does the CIO’s SLA align with your directives? Do you agree with the results of the IT Trends Report? Please comment below.