TRIBUTE TO 'GEEK SPEAK AMBASSADORS'
I want to share with the thwack community the latest e-book that we developed at SolarWinds. Why is this so special and rewarding to thwack? Well, because we have picked out some great contributions by our esteemed Geek Speak ambassadors, put a creative spin to them, and presented them as an e-book with an instructive story and some fetching visuals and graphics.
AN ENGAGING E-BOOK TO BEHOLD
Outline: Meet Cameron (thinks of himself as the average, run-of-the-mill IT guy; but in reality is way more than that) who was called upon to manage an IT team of a mid-sized call center. This is a company that was growing rapidly in staff and business operations, but kept itself quite conservative in adopting new trends and technologies
In Cameron’s journal, you will get to read 4 chapters about how he confidently explores new avenues for changing the work culture in his IT team. Further, how he plans to implement new processes and practices towards greater productivity, teamwork, and successful help desk operations.
This e-book is available 4 chapters. Just click on each topic to read the contents of that chapter.
Chapter 1: Building a Positive and Encouraging Help Desk Culture
Chapter 2: Defining SLA for Successful Help Desk Operations
Chapter 3: Developing Workflows Using Help Desk Data
Chapter 4: How to Fence Off Time for a Help Desk
Tell us what you thought about this e-book and if you have other ideas in using and repurposing some of your awesome thwack posts and thought contributions.
You can also download the full e-book as a PDF from the link below.