Often, as organizations grow and expand, it can make the job harder for IT teams. The IT infrastructure may become larger and more complicated—be distributed across various sites and locations. For example, end-users to support could be onsite, offsite, or even on the road travelling. There may not be enough admins in all locations, and the need for remote IT management becomes essential.
Even in smaller businesses and start-ups where office space and IT infrastructure is not quite ready yet, and employees are telecommuting from home and elsewhere, the need for remote IT surfaces. A single IT pro wearing a dozen different IT hats will have to make do and support end-users wherever they may be.
Remote IT is generally defined in different ways by solution providers based on the solution they offer. In this blog, I am attempting to cover as many scenarios as possible that could be called remote IT.
SO, WHAT IS REMOTE IT?
- IT pros in one location managing the infrastructure (network, systems, security, etc.) in remote location
- IT pros in one location supporting end-users in a remote location
- IT pros within the network supporting end-users outside the network
- IT pros monitoring and troubleshooting infrastructure issues while on the go, on vacation, or after office hours
- Monitoring the health of remote servers, applications, and infrastructure on the Cloud
- Remote monitoring and management (RMM) used by IT service providers to manage the IT infrastructure of their clients
- User experience monitoring of websites and web applications—both real user monitoring and synthetic user monitoring
- Site-to-site WAN monitoring to track the performance of devices from the perspective of remote locations
- Certain organizations have their mobile device management (MDM) policies that include remote wiping of data on lost or stolen BYOD devices containing confidential corporate information
This may not be a comprehensive list. Please do add, in the comments below, what else you think fits in the realm of remote IT.
But the primary need for remote IT is that, without having to physically visit in person a remote site or user, we have to make IT work—monitor performance, diagnose faults, troubleshoot issues, support end-users, etc. And, this should be done in a way that is cost-effective and result-effective to the business.
Just like how we need a phone or computer (a tool, basically) to communicate with a person situated remotely, to make remote IT work, it comes down to using remote IT tools. When you’ve equipped with the right tools and gear to manage IT remotely, you will gain greater control and simplicity to work your IT mojo wherever the IT infrastructure is, the user is, or you—the IT pro—are.
Also, share with us what tools you use for doing IT remotely.